TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Thanks for the help!!! I had a question regarding my unemployment n the live agent was knowledgeable,nice and quickly resolved my issue.
Date published: 2022-03-22
Rated 5 out of 5 by from I use it every year Affordable and helpful. Really easy to use. Even more helpful if you continue to use every year.
Date published: 2022-03-22
Rated 1 out of 5 by from Realy disappointed this year. Was not able to report a backdoor Roth IRA contribution. Tried Chat, they said they understood, then disconnected me. Called at least 8 times spoke to different persons. They seemed to understand and try, but ultimately could not help. Got disconnected while on hold a few times and had to start over. One agent referred the issue to "Intuit technical support" who replied basically "its not our program". They did not, however, tell the agent how to make it work. They said that if I upgraded to Premier Live support level a tax expert would talk through the issue and resolve it. I did. The tax expert agreed it wasn't being reported correctly but could not tell me what to do. I was advised to buy the downloaded desktop version of the program since the online version had problems. I gave up at this point. I spent at lest 8 hours explaining the issue to one person, then another and waiting on hold. Everyone was nice and seemed competent and willing to help but could not. I ended up printing the erroneous return then making the corrections manually and mailing it in rather than e-filing. My experience was better in prior years. I had the same fact pattern in so far as the backdoor Roth goes. Turbo tax doesn't seem set up to report this transaction cleanly. In prior years I was able to work through it, eventually. I really hope they can get it together.
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax is the bomb!!!! Wicked simple easy to use had some problems go right there to help me through everything thanks a lot recommended to anybody
Date published: 2022-03-22
Rated 5 out of 5 by from Great It is good but having trouble with the final file.
Date published: 2022-03-22
Rated 5 out of 5 by from File with Ease I previously used another tax preparation service and I am much happier and feel more confident with my accuracy when using Turbo Tax.
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is fast and simple to use My overall experience was good, I do find the upselling that is constant annoying.
Date published: 2022-03-22
Rated 3 out of 5 by from I am surprised how much Loyalty matters i rated fair, bc it is fair. But i come to Turbotax over the years due to my taxes being so simple i would rather just do them myself if i only input 1 w2 that uploads almost automatically and i input amount from unemployment i change nothing else everything is already saved bc i have used TurboTax for years. There are no discount fee for loyal customers! I was going to submit on TaxAct bc it was cheaper but im in a hurry. I will know for next year. TurboTax give us LOYAL customers a break, Please
Date published: 2022-03-22
Rated 3 out of 5 by from Quality is Waning The last two years have brought more little errors, bugs, and quirks in the interface than ever before. For years, this was my go to super solid and understandable tax software. Not what it used to be.
Date published: 2022-03-22
Rated 5 out of 5 by from Thank you! Thank you! Thank you! I am so impressed with Turbo Tax Live!!! Glemma was so patient and kind while getting the information that was needed to do my return. It was a simple return but getting that information wasn't that simple. She waited for me to get things and to understand how to do what she needed me to do. I appreciated her so much!!! I will certainly recommend Turbo Tax Live to my friends and family!
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3740
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thanks for the help!!! I had a question regarding my unemployment n the live agent was knowledgeable,nice and quickly resolved my issue.
Date published: 2022-03-22
Rated 5 out of 5 by from I use it every year Affordable and helpful. Really easy to use. Even more helpful if you continue to use every year.
Date published: 2022-03-22
Rated 1 out of 5 by from Realy disappointed this year. Was not able to report a backdoor Roth IRA contribution. Tried Chat, they said they understood, then disconnected me. Called at least 8 times spoke to different persons. They seemed to understand and try, but ultimately could not help. Got disconnected while on hold a few times and had to start over. One agent referred the issue to "Intuit technical support" who replied basically "its not our program". They did not, however, tell the agent how to make it work. They said that if I upgraded to Premier Live support level a tax expert would talk through the issue and resolve it. I did. The tax expert agreed it wasn't being reported correctly but could not tell me what to do. I was advised to buy the downloaded desktop version of the program since the online version had problems. I gave up at this point. I spent at lest 8 hours explaining the issue to one person, then another and waiting on hold. Everyone was nice and seemed competent and willing to help but could not. I ended up printing the erroneous return then making the corrections manually and mailing it in rather than e-filing. My experience was better in prior years. I had the same fact pattern in so far as the backdoor Roth goes. Turbo tax doesn't seem set up to report this transaction cleanly. In prior years I was able to work through it, eventually. I really hope they can get it together.
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax is the bomb!!!! Wicked simple easy to use had some problems go right there to help me through everything thanks a lot recommended to anybody
Date published: 2022-03-22
Rated 5 out of 5 by from Great It is good but having trouble with the final file.
Date published: 2022-03-22
Rated 5 out of 5 by from File with Ease I previously used another tax preparation service and I am much happier and feel more confident with my accuracy when using Turbo Tax.
Date published: 2022-03-22
Rated 4 out of 5 by from Turbo Tax is fast and simple to use My overall experience was good, I do find the upselling that is constant annoying.
Date published: 2022-03-22
Rated 3 out of 5 by from I am surprised how much Loyalty matters i rated fair, bc it is fair. But i come to Turbotax over the years due to my taxes being so simple i would rather just do them myself if i only input 1 w2 that uploads almost automatically and i input amount from unemployment i change nothing else everything is already saved bc i have used TurboTax for years. There are no discount fee for loyal customers! I was going to submit on TaxAct bc it was cheaper but im in a hurry. I will know for next year. TurboTax give us LOYAL customers a break, Please
Date published: 2022-03-22
Rated 3 out of 5 by from Quality is Waning The last two years have brought more little errors, bugs, and quirks in the interface than ever before. For years, this was my go to super solid and understandable tax software. Not what it used to be.
Date published: 2022-03-22
Rated 5 out of 5 by from Thank you! Thank you! Thank you! I am so impressed with Turbo Tax Live!!! Glemma was so patient and kind while getting the information that was needed to do my return. It was a simple return but getting that information wasn't that simple. She waited for me to get things and to understand how to do what she needed me to do. I appreciated her so much!!! I will certainly recommend Turbo Tax Live to my friends and family!
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3740