TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTaxRox1 Aside from trying to remember my password, TurboTax is very helpful.
Date published: 2021-04-12
Rated 3 out of 5 by from Again frustrated I clicked fill for free every time....yet I had to pay $90 to complete the process! $90 is a lot of money on a fixed income.
Date published: 2021-04-12
Rated 5 out of 5 by from Taxes made easy Don't need to panic about taxes because i have turbotax
Date published: 2021-04-12
Rated 4 out of 5 by from turbotax basic better than H&RBlock. Some aspects could be easier to understand
Date published: 2021-04-12
Rated 1 out of 5 by from Using the term "Expert" very loosely I needed help filing my state taxes as I came from Florida were there are none and now i reside in one state and work in another that are reciprocal. The specialist was completely clueless on how to file my return and just kept sending me links asking if that helped. I can look up all these links without someone's help. After an hour of looking at her blank stare in the camera she says ok lets get you to an Expert, wow. I only have to talk to the expert for 5 minutes, she calls me on the phone and walks me through my screen very quickly and accurately. Her tag says she has 30 years experience, she tells me where to fill in everything and how to file for reciprocal states and all the credits to report. I thank her and file and think everything is fine until i get a message saying my state taxes have been rejected! The only part of my entire return i needed an Experts help with and its been rejected. I now talk to another expert who tells me the last person had me file wrong and i dont get the tax credits the other Expert said i was entitled to, drops my return $1400 and says you're good to go, explaining that the Expert with 30+ years experience was wrong. Long story short i paid $175 on a return for 3 of their employees to look at and still get rejected. Why would anyone pay extra for Expert support when your Experts have no clue what they are doing? Highly disappointed with my wasted time and money.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax really IS awesome! I lost my husband in 2020 so filing taxes this year was very scary for me. I did NOT think I could do it but TurboTax made it doable. Thank you!
Date published: 2021-04-12
Rated 5 out of 5 by from ALWAYS A SUCCESSFULL ADVENTURE WORKING THRU EVERYTHING STEP BY STEP IS A BREEZE. BEING ABLE TO SEARCH FOR QUESTIONS HAD ALL THE ANSWERS THAT I NEEDED
Date published: 2021-04-12
Rated 5 out of 5 by from Easy to do! Awesome! Easier than I thought it would be. Have used before but circumstances changed so had to get professional help the last three years.
Date published: 2021-04-12
Rated 1 out of 5 by from had to pay more to file than im getting in return i didnt want the deluxe and you guys made me get the deluxe cause i payed 250 in student loan interest
Date published: 2021-04-12
Rated 5 out of 5 by from Fast, Easy and affordable I have used for several years now and is alwasy easy to use, fast to complete as it walks you through the process, and is a great price for a comprehensive product.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3732
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTaxRox1 Aside from trying to remember my password, TurboTax is very helpful.
Date published: 2021-04-12
Rated 3 out of 5 by from Again frustrated I clicked fill for free every time....yet I had to pay $90 to complete the process! $90 is a lot of money on a fixed income.
Date published: 2021-04-12
Rated 5 out of 5 by from Taxes made easy Don't need to panic about taxes because i have turbotax
Date published: 2021-04-12
Rated 4 out of 5 by from turbotax basic better than H&RBlock. Some aspects could be easier to understand
Date published: 2021-04-12
Rated 1 out of 5 by from Using the term "Expert" very loosely I needed help filing my state taxes as I came from Florida were there are none and now i reside in one state and work in another that are reciprocal. The specialist was completely clueless on how to file my return and just kept sending me links asking if that helped. I can look up all these links without someone's help. After an hour of looking at her blank stare in the camera she says ok lets get you to an Expert, wow. I only have to talk to the expert for 5 minutes, she calls me on the phone and walks me through my screen very quickly and accurately. Her tag says she has 30 years experience, she tells me where to fill in everything and how to file for reciprocal states and all the credits to report. I thank her and file and think everything is fine until i get a message saying my state taxes have been rejected! The only part of my entire return i needed an Experts help with and its been rejected. I now talk to another expert who tells me the last person had me file wrong and i dont get the tax credits the other Expert said i was entitled to, drops my return $1400 and says you're good to go, explaining that the Expert with 30+ years experience was wrong. Long story short i paid $175 on a return for 3 of their employees to look at and still get rejected. Why would anyone pay extra for Expert support when your Experts have no clue what they are doing? Highly disappointed with my wasted time and money.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax really IS awesome! I lost my husband in 2020 so filing taxes this year was very scary for me. I did NOT think I could do it but TurboTax made it doable. Thank you!
Date published: 2021-04-12
Rated 5 out of 5 by from ALWAYS A SUCCESSFULL ADVENTURE WORKING THRU EVERYTHING STEP BY STEP IS A BREEZE. BEING ABLE TO SEARCH FOR QUESTIONS HAD ALL THE ANSWERS THAT I NEEDED
Date published: 2021-04-12
Rated 5 out of 5 by from Easy to do! Awesome! Easier than I thought it would be. Have used before but circumstances changed so had to get professional help the last three years.
Date published: 2021-04-12
Rated 1 out of 5 by from had to pay more to file than im getting in return i didnt want the deluxe and you guys made me get the deluxe cause i payed 250 in student loan interest
Date published: 2021-04-12
Rated 5 out of 5 by from Fast, Easy and affordable I have used for several years now and is alwasy easy to use, fast to complete as it walks you through the process, and is a great price for a comprehensive product.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3732