TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
Rated 2 out of 5 by from Seriously Disappointed with unresolved problems I purchased (as a download) Turbo Tax Deluxe from Costco. I have purchased hard copy DVDs for many years. The initial download was uneventful on 2/14/2021. The problems that surfaced seemingly could not be resolved. Failure to update. Numerous times. 3 different tech reps and 3 different solutions. However, the basic reason appears to be that (1) anti-virus must be disabled; (2) processor speed should be above 2.8 GHz; (3) use Chrome to connect to the internet; (4) manually download updates; and/or (5) your RAM is insufficient. If any of 1 - 5 is actually a warning, then why not disclose it upfront BEFORE selling the product. I have 8 GB DDR3 L Memory with 1000GB HDD with Windows 10 and Intel Pentium Quad core processor of 2.66 GHz. These time delays and days of sitting in que for customer assistance will cost TurboTax a 20+ year customer. The last rep suggested that I "do them online" - then why should I purchase the program. Please note that your downloaded files and competed forms DO NOT transfer to online program.
Date published: 2021-04-14
Rated 3 out of 5 by from Not as easy as last year This program was not as user friendly as it used to be
Date published: 2021-04-14
Rated 4 out of 5 by from OK Making me complete the rating in order to process the return. It's Bs
Date published: 2021-04-14
Rated 5 out of 5 by from Quick file Easy to work through, easy to understand questions, and done!
Date published: 2021-04-14
Rated 4 out of 5 by from I was nervous, but I got through it I was nervous, but I got through it. Happy I got it done.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome Made everything easy and understandable. Thank for another great year.
Date published: 2021-04-14
Rated 5 out of 5 by from Liked very much Talked to an agent. He was very good, calm, and professional/
Date published: 2021-04-14
Rated 3 out of 5 by from Getting worse year over year. Have used for over 10 years. This year was more buggy than most. Integration with Quickbooks SE was painful (it has been in the past as well, but worse this year). Will keep using because momentum is a strong force, but too many more of these glitches and I'll use a different prep program.
Date published: 2021-04-14
Rated 5 out of 5 by from Fast and Easy One of the fastest and easiest times I've had doing taxes. I forgot to do them till the last minute and turbotax was my best option to do them in time. I was helpful on explaining things to me when I didn't understand the questions and I liked how easy it was to correct my mistakes.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 374
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
Rated 2 out of 5 by from Seriously Disappointed with unresolved problems I purchased (as a download) Turbo Tax Deluxe from Costco. I have purchased hard copy DVDs for many years. The initial download was uneventful on 2/14/2021. The problems that surfaced seemingly could not be resolved. Failure to update. Numerous times. 3 different tech reps and 3 different solutions. However, the basic reason appears to be that (1) anti-virus must be disabled; (2) processor speed should be above 2.8 GHz; (3) use Chrome to connect to the internet; (4) manually download updates; and/or (5) your RAM is insufficient. If any of 1 - 5 is actually a warning, then why not disclose it upfront BEFORE selling the product. I have 8 GB DDR3 L Memory with 1000GB HDD with Windows 10 and Intel Pentium Quad core processor of 2.66 GHz. These time delays and days of sitting in que for customer assistance will cost TurboTax a 20+ year customer. The last rep suggested that I "do them online" - then why should I purchase the program. Please note that your downloaded files and competed forms DO NOT transfer to online program.
Date published: 2021-04-14
Rated 3 out of 5 by from Not as easy as last year This program was not as user friendly as it used to be
Date published: 2021-04-14
Rated 4 out of 5 by from OK Making me complete the rating in order to process the return. It's Bs
Date published: 2021-04-14
Rated 5 out of 5 by from Quick file Easy to work through, easy to understand questions, and done!
Date published: 2021-04-14
Rated 4 out of 5 by from I was nervous, but I got through it I was nervous, but I got through it. Happy I got it done.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome Made everything easy and understandable. Thank for another great year.
Date published: 2021-04-14
Rated 5 out of 5 by from Liked very much Talked to an agent. He was very good, calm, and professional/
Date published: 2021-04-14
Rated 3 out of 5 by from Getting worse year over year. Have used for over 10 years. This year was more buggy than most. Integration with Quickbooks SE was painful (it has been in the past as well, but worse this year). Will keep using because momentum is a strong force, but too many more of these glitches and I'll use a different prep program.
Date published: 2021-04-14
Rated 5 out of 5 by from Fast and Easy One of the fastest and easiest times I've had doing taxes. I forgot to do them till the last minute and turbotax was my best option to do them in time. I was helpful on explaining things to me when I didn't understand the questions and I liked how easy it was to correct my mistakes.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 374