TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is always the best and easy option Great experience , highly recommended , Easy instructions
Date published: 2023-04-11
Rated 3 out of 5 by from Some issues but overall ok I chose to use TurboTax this year because my very nice accountant (who I used for many years) is not as 'with it' as he used to be, and last year I had to correct a number of his mistakes several times. That said, I'm glad that I read the reviews of TurboTax before choosing to use the program. They probably will hit you with unexpected costs if they find your tax return to be more than what they consider a 'simple' return. They also will keep asking you if you want to enroll in their live program with a tax expert for an additional fee. Pluses: The turbotax program is easy to follow, and it is easy to go back to edit sections that were not previously completed. The tutorials are very helpful (I actually feel like a tax expert after preparing my own return this year). Minuses: There are some glitches in the program. Turbotax's response to a glitch that was discovered on April 10th is that users should file a tax extension while Turbotax tech folks work out the glitch. This is ok advice, but customers want to file their taxes on time. It would be nice if Turbotax offered some compensation to customers for those glitches. Also, as noted above, it is annoying that the Turbotax program keeps asking customers if they want live support for an extra fee. Despite the minuses, Turbotax is better than my accountant was, and I probably will use Turbotax again next year.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great! It's reliable & easy to use. I've been using Turbo Tax for many years. It continues to be easy to use and I feel comfortable with it.
Date published: 2023-04-11
Rated 5 out of 5 by from tax form assistance i had a live chat with Latrice and she was extremely helpful in assisting me with updating the state and zip code of the 1099 r address forms
Date published: 2023-04-11
Rated 5 out of 5 by from Nice and Easy Takes me a couple of hours to file and I have never had any issues. Just follow the steps and have all your info ready to go!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo is awesome Simple And Easy And the walk thur is simple And the the State Taxes are done almost at the same time time as Fed.
Date published: 2023-04-11
Rated 5 out of 5 by from 2022 Tax Return. Ms. Phyllis Chiu provided outstanding service to my request.
Date published: 2023-04-11
Rated 5 out of 5 by from This product is great We have used turbo tax for years to file our returns. It is easy to use and makes filing our taxes painless. We will continue to use it in the furture
Date published: 2023-04-11
Rated 5 out of 5 by from Easy Quick and easy and convenient. Really happy to have it easier.
Date published: 2023-04-11
Rated 5 out of 5 by from GREAT I really appreciated for this website where I can do my taxes by myself.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3730
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is always the best and easy option Great experience , highly recommended , Easy instructions
Date published: 2023-04-11
Rated 3 out of 5 by from Some issues but overall ok I chose to use TurboTax this year because my very nice accountant (who I used for many years) is not as 'with it' as he used to be, and last year I had to correct a number of his mistakes several times. That said, I'm glad that I read the reviews of TurboTax before choosing to use the program. They probably will hit you with unexpected costs if they find your tax return to be more than what they consider a 'simple' return. They also will keep asking you if you want to enroll in their live program with a tax expert for an additional fee. Pluses: The turbotax program is easy to follow, and it is easy to go back to edit sections that were not previously completed. The tutorials are very helpful (I actually feel like a tax expert after preparing my own return this year). Minuses: There are some glitches in the program. Turbotax's response to a glitch that was discovered on April 10th is that users should file a tax extension while Turbotax tech folks work out the glitch. This is ok advice, but customers want to file their taxes on time. It would be nice if Turbotax offered some compensation to customers for those glitches. Also, as noted above, it is annoying that the Turbotax program keeps asking customers if they want live support for an extra fee. Despite the minuses, Turbotax is better than my accountant was, and I probably will use Turbotax again next year.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great! It's reliable & easy to use. I've been using Turbo Tax for many years. It continues to be easy to use and I feel comfortable with it.
Date published: 2023-04-11
Rated 5 out of 5 by from tax form assistance i had a live chat with Latrice and she was extremely helpful in assisting me with updating the state and zip code of the 1099 r address forms
Date published: 2023-04-11
Rated 5 out of 5 by from Nice and Easy Takes me a couple of hours to file and I have never had any issues. Just follow the steps and have all your info ready to go!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo is awesome Simple And Easy And the walk thur is simple And the the State Taxes are done almost at the same time time as Fed.
Date published: 2023-04-11
Rated 5 out of 5 by from 2022 Tax Return. Ms. Phyllis Chiu provided outstanding service to my request.
Date published: 2023-04-11
Rated 5 out of 5 by from This product is great We have used turbo tax for years to file our returns. It is easy to use and makes filing our taxes painless. We will continue to use it in the furture
Date published: 2023-04-11
Rated 5 out of 5 by from Easy Quick and easy and convenient. Really happy to have it easier.
Date published: 2023-04-11
Rated 5 out of 5 by from GREAT I really appreciated for this website where I can do my taxes by myself.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3730