TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from used TT for 20 years but this time i kept getting an error trying to efile my state. I looked at boards and determined that TT has bad customer service and decided to file my mail and eat the cost and hassle
Date published: 2021-04-10
Rated 5 out of 5 by from So simple easy and quick Love using turbo tax because it takes the hard part out of filing taxes by doing step by step clear instructions. This is my 7th year using them and they never fail to just get my tax done so simply.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax is a great product! This is my first time using Turbo Tax and I found it quite user friendly. Is was easy to follow through.
Date published: 2021-04-10
Rated 5 out of 5 by from Extremely Helpful Turbo Tax gets easier to use every year. I like the thoroughness of the review and the ease of navigation. I needed some help from a live agent, and Michael was very helpful. I recommend Turbo Tax to everyone.
Date published: 2021-04-10
Rated 1 out of 5 by from TurboTax is overpriced! great product but WAY WAY overpriced when Credit Karma is completely free
Date published: 2021-04-10
Rated 5 out of 5 by from Very good I have used it several years and find it easy to use year by year, especially as forms get duplicated from prior years.
Date published: 2021-04-10
Rated 5 out of 5 by from Good tool easy to use Some areas could be populated automatically based on how info is entered
Date published: 2021-04-10
Rated 5 out of 5 by from Thank You Turbo Tax! I am very appreciative of the TurboTax live experts that helped me out this year. I had a section that was tricky to navigate through and so I decided to call upon the experts. I spoke with two experts separately, Mike and Ellen. Both were very friendly and patient with my questions. Ellen went above and beyond to help me and I feel so relieved that everything worked out!
Date published: 2021-04-10
Rated 4 out of 5 by from Does The Job. Better instruction for Railroad Retirement filers.
Date published: 2021-04-10
Rated 1 out of 5 by from Bugs with no Help The household purchased the CD-Rom version of the 2020 TurboTax software, however, the software download was not available for the other (remote) computers that were also using that software. None of the help pages solved the issue, I was always told that the product key I used was already in use, and talking to a representative was nearly impossible to get to. The hoops I had to jump through to get to square 1 placed an unreasonable burden on me, and made this year's filing the most unpleasant experience I've had with TurboTax in the history that I've been using their software. I may not be returning to TurboTax in 2021 based on the frustration from this year alone -- Truly an agonizing experience.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 3728
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from used TT for 20 years but this time i kept getting an error trying to efile my state. I looked at boards and determined that TT has bad customer service and decided to file my mail and eat the cost and hassle
Date published: 2021-04-10
Rated 5 out of 5 by from So simple easy and quick Love using turbo tax because it takes the hard part out of filing taxes by doing step by step clear instructions. This is my 7th year using them and they never fail to just get my tax done so simply.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax is a great product! This is my first time using Turbo Tax and I found it quite user friendly. Is was easy to follow through.
Date published: 2021-04-10
Rated 5 out of 5 by from Extremely Helpful Turbo Tax gets easier to use every year. I like the thoroughness of the review and the ease of navigation. I needed some help from a live agent, and Michael was very helpful. I recommend Turbo Tax to everyone.
Date published: 2021-04-10
Rated 1 out of 5 by from TurboTax is overpriced! great product but WAY WAY overpriced when Credit Karma is completely free
Date published: 2021-04-10
Rated 5 out of 5 by from Very good I have used it several years and find it easy to use year by year, especially as forms get duplicated from prior years.
Date published: 2021-04-10
Rated 5 out of 5 by from Good tool easy to use Some areas could be populated automatically based on how info is entered
Date published: 2021-04-10
Rated 5 out of 5 by from Thank You Turbo Tax! I am very appreciative of the TurboTax live experts that helped me out this year. I had a section that was tricky to navigate through and so I decided to call upon the experts. I spoke with two experts separately, Mike and Ellen. Both were very friendly and patient with my questions. Ellen went above and beyond to help me and I feel so relieved that everything worked out!
Date published: 2021-04-10
Rated 4 out of 5 by from Does The Job. Better instruction for Railroad Retirement filers.
Date published: 2021-04-10
Rated 1 out of 5 by from Bugs with no Help The household purchased the CD-Rom version of the 2020 TurboTax software, however, the software download was not available for the other (remote) computers that were also using that software. None of the help pages solved the issue, I was always told that the product key I used was already in use, and talking to a representative was nearly impossible to get to. The hoops I had to jump through to get to square 1 placed an unreasonable burden on me, and made this year's filing the most unpleasant experience I've had with TurboTax in the history that I've been using their software. I may not be returning to TurboTax in 2021 based on the frustration from this year alone -- Truly an agonizing experience.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 3728