TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very Easy To Use My taxes are pretty easy, but this made things even easier.
Date published: 2023-04-09
Rated 5 out of 5 by from LOVE TURBO TAX. I USE IT EVERY YEAR! I purchased Turbo Tax for Business for the first time. I do my son's taxes and he went from zero to 60 for tax year 2022. Turbo Tax for Business helped me complete a very complex return. Steven, a representative, was very helpful and answered a couple of minor questions I had. He said I did a great job with this complex return and asked if I needed a job!
Date published: 2023-04-09
Rated 5 out of 5 by from Easy process Straightforward and quick and easy to get electronic refund
Date published: 2023-04-09
Rated 3 out of 5 by from Gotten too expensive - probably wont use anymore Turbo tax has always been great to use but it's doubled in price since last year for the same features - price alone gives it a 3 star for me. There are cheaper options our there that don't have upcharge commercials every other page - I see no reason to continue using them if I can get the same thing for less elsewhere. It's unfortunate as I've been using Turbo Tax for 15 years now.
Date published: 2023-04-09
Rated 5 out of 5 by from Always easy Easy to go back and change entries. Love that it always updates amount owed or refund.
Date published: 2023-04-09
Rated 5 out of 5 by from Taxes made easy!!!! I have been filing my own taxes for quite a few years now and it's all due to the simplified way this app makes it!!! Love this app!!
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is awesome! I use them every year! Fast, simple, reliable AND accurate 🙂
Date published: 2023-04-09
Rated 5 out of 5 by from Gotter done I had a good experience. I have used Turbo Tax for many years and not had any problems. I recommend it to my family and friends.
Date published: 2023-04-09
Rated 3 out of 5 by from Not as good as it used to be Importing info from financial institutions worked poorly. Too many confusing ends.
Date published: 2023-04-09
Rated 3 out of 5 by from Works, sometimes confusing, annoying upsells. I've been using TurboTax every year since my wife became self-employed in 1997. It gets the job done, but the experience is really a mixed bag and it seems to only bet getting worse. As my taxes have become more complicated, TurboTax has become more confusing as it tries to over-simplify them. Some examples: - HSA contributions are called employer contributions even though the contributions come from the employee, and they are treated as income until near the end when TurboTax asks if you have a HDHP. - Employee stock plan (e.g. ESPP) transactions are confusing because they are entered as an over-simplified addition to generic stock transactions. - Scholarships and grants are confusing because they are also oversimplified and you can't really map the form data on 1098-T to what TurboTax is entering on the return. - The same 1099-MISC/NEC forms are tracked in both the business and personal income sections. Then, there are the in-app purchases: - Audit protection, automatic subscription, blah blah. Too much upselling. Just stop it already. - If you want to E-file your federal return but mail your state return, it's convoluted. You have to e-file the federal return, but say you don't want to e-file the state right now, then back up and say you want to mail the federal and state returns, but then say you don't want to mail the federal right now. It would be trivially easy to fix, but the reality is that Intuit just want you to trick you into paying $25 for the state e-file that costs them pennies. A stamp, an envelope, and a few sheets of paper still cost me pennies. I've also been annoyed by Intuit pushing some tax forms up to more expensive tiers of TurboTax, forcing users to pay a higher price just for access to a specific form that they previously had in a lower tier. TurboTax has a nice feature to import business revenue/expenses from QuickBooks. Unfortunately, it takes a lot of work to configure it and maintain it. Intuit is moving QuickBooks to an expensive online subscription only in 2023, so I'll likely stop using QuickBooks soon, and the QuickBooks integration is really the only reason I've stuck with TurboTax.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3717
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Easy To Use My taxes are pretty easy, but this made things even easier.
Date published: 2023-04-09
Rated 5 out of 5 by from LOVE TURBO TAX. I USE IT EVERY YEAR! I purchased Turbo Tax for Business for the first time. I do my son's taxes and he went from zero to 60 for tax year 2022. Turbo Tax for Business helped me complete a very complex return. Steven, a representative, was very helpful and answered a couple of minor questions I had. He said I did a great job with this complex return and asked if I needed a job!
Date published: 2023-04-09
Rated 5 out of 5 by from Easy process Straightforward and quick and easy to get electronic refund
Date published: 2023-04-09
Rated 3 out of 5 by from Gotten too expensive - probably wont use anymore Turbo tax has always been great to use but it's doubled in price since last year for the same features - price alone gives it a 3 star for me. There are cheaper options our there that don't have upcharge commercials every other page - I see no reason to continue using them if I can get the same thing for less elsewhere. It's unfortunate as I've been using Turbo Tax for 15 years now.
Date published: 2023-04-09
Rated 5 out of 5 by from Always easy Easy to go back and change entries. Love that it always updates amount owed or refund.
Date published: 2023-04-09
Rated 5 out of 5 by from Taxes made easy!!!! I have been filing my own taxes for quite a few years now and it's all due to the simplified way this app makes it!!! Love this app!!
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is awesome! I use them every year! Fast, simple, reliable AND accurate 🙂
Date published: 2023-04-09
Rated 5 out of 5 by from Gotter done I had a good experience. I have used Turbo Tax for many years and not had any problems. I recommend it to my family and friends.
Date published: 2023-04-09
Rated 3 out of 5 by from Not as good as it used to be Importing info from financial institutions worked poorly. Too many confusing ends.
Date published: 2023-04-09
Rated 3 out of 5 by from Works, sometimes confusing, annoying upsells. I've been using TurboTax every year since my wife became self-employed in 1997. It gets the job done, but the experience is really a mixed bag and it seems to only bet getting worse. As my taxes have become more complicated, TurboTax has become more confusing as it tries to over-simplify them. Some examples: - HSA contributions are called employer contributions even though the contributions come from the employee, and they are treated as income until near the end when TurboTax asks if you have a HDHP. - Employee stock plan (e.g. ESPP) transactions are confusing because they are entered as an over-simplified addition to generic stock transactions. - Scholarships and grants are confusing because they are also oversimplified and you can't really map the form data on 1098-T to what TurboTax is entering on the return. - The same 1099-MISC/NEC forms are tracked in both the business and personal income sections. Then, there are the in-app purchases: - Audit protection, automatic subscription, blah blah. Too much upselling. Just stop it already. - If you want to E-file your federal return but mail your state return, it's convoluted. You have to e-file the federal return, but say you don't want to e-file the state right now, then back up and say you want to mail the federal and state returns, but then say you don't want to mail the federal right now. It would be trivially easy to fix, but the reality is that Intuit just want you to trick you into paying $25 for the state e-file that costs them pennies. A stamp, an envelope, and a few sheets of paper still cost me pennies. I've also been annoyed by Intuit pushing some tax forms up to more expensive tiers of TurboTax, forcing users to pay a higher price just for access to a specific form that they previously had in a lower tier. TurboTax has a nice feature to import business revenue/expenses from QuickBooks. Unfortunately, it takes a lot of work to configure it and maintain it. Intuit is moving QuickBooks to an expensive online subscription only in 2023, so I'll likely stop using QuickBooks soon, and the QuickBooks integration is really the only reason I've stuck with TurboTax.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3717