TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281565 reviews)
Star ratings are from 2020
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from tedious It's all fine until the end with interminable additional pieces of information to enter, you keep all sorts of other information, but not my bank routing number or account number................. and $40 to subtract your fees from my federal refund?............... that's excessive!
Date published: 2021-04-12
Rated 1 out of 5 by from TurboTax sucked this year TT wouldn't let me efile until I updated their software, which it was unable to do. Kept trying to update and transmit. Kept getting the message that I first need to update TurboTax. Researched the problem online and it's a known issue related to a Windows update. Contacted customer service but they were useless. Second year in a row that I ran into problems from one of their products (also use TurboTax for Business which had the same problem this year and a different issue last year with filing for state). Not sure what I'll use next year, but I'll have to consider other options.
Date published: 2021-04-12
Rated 3 out of 5 by from Some aggravation The ease of use is great and thats why I use it every year, the added charges I have to pay for one form or doing state tax that doesnt show until the end is frustrating.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo tax is everything it claims to be Very easy to use and it’s pretty straightforward user friendly you don’t need to be a tax expert just have proper forms 1040ez if applicable and any other tax documents you might need
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo tax is awesome Turbo tax is the greatest tax app ever. Customer service is amazing.
Date published: 2021-04-12
Rated 2 out of 5 by from Ok for simple case Turbotax is ok for filing individual tax return if the situation is not too complicated. For business tax return the product is lacking. It does not cover all that is needed. It does not provide enough guidance. Also the software has a lot of bugs. It will be still better to find a real tax professional to help on business tax.
Date published: 2021-04-12
Rated 5 out of 5 by from Easy to understand Turbo Tax is a great product. It's easy to understand and guides you thru the steps smoothly. I've been using it for many years!
Date published: 2021-04-12
Rated 5 out of 5 by from Another good year with TurboTax! We actually tried a couple of other online tax preparation websites but eventually returned to TurboTax to complete our filing. It asks the questions in a simple to understand way and always has answers to help us get through the more difficult answers. We have used TurboTax for a few years and will continue to do so. No more checking out other ways to prepare our taxes. Thanks.
Date published: 2021-04-12
Rated 5 out of 5 by from TurboTax is very helpful! This is my first time filing my taxes (I.e. I was claimed as a dependent prior), and TurboTax gave me all of the resources I needed to be successful. I saw the full value in anything I needed to pay for, and I love the options it gives you for payment and debiting if you owe anything. The Live Agent feature was INCREDIBLY helpful since I had to file between two states, which can get very confusing. Overall, the resources really made things much clearer for me. I highly recommend!
Date published: 2021-04-12
Rated 4 out of 5 by from Forced to goto Windows 10 :( Turbo Tax should've worked with Windows 7. Stop trying to force everyone to upgrade.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3712
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from tedious It's all fine until the end with interminable additional pieces of information to enter, you keep all sorts of other information, but not my bank routing number or account number................. and $40 to subtract your fees from my federal refund?............... that's excessive!
Date published: 2021-04-12
Rated 1 out of 5 by from TurboTax sucked this year TT wouldn't let me efile until I updated their software, which it was unable to do. Kept trying to update and transmit. Kept getting the message that I first need to update TurboTax. Researched the problem online and it's a known issue related to a Windows update. Contacted customer service but they were useless. Second year in a row that I ran into problems from one of their products (also use TurboTax for Business which had the same problem this year and a different issue last year with filing for state). Not sure what I'll use next year, but I'll have to consider other options.
Date published: 2021-04-12
Rated 3 out of 5 by from Some aggravation The ease of use is great and thats why I use it every year, the added charges I have to pay for one form or doing state tax that doesnt show until the end is frustrating.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo tax is everything it claims to be Very easy to use and it’s pretty straightforward user friendly you don’t need to be a tax expert just have proper forms 1040ez if applicable and any other tax documents you might need
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo tax is awesome Turbo tax is the greatest tax app ever. Customer service is amazing.
Date published: 2021-04-12
Rated 2 out of 5 by from Ok for simple case Turbotax is ok for filing individual tax return if the situation is not too complicated. For business tax return the product is lacking. It does not cover all that is needed. It does not provide enough guidance. Also the software has a lot of bugs. It will be still better to find a real tax professional to help on business tax.
Date published: 2021-04-12
Rated 5 out of 5 by from Easy to understand Turbo Tax is a great product. It's easy to understand and guides you thru the steps smoothly. I've been using it for many years!
Date published: 2021-04-12
Rated 5 out of 5 by from Another good year with TurboTax! We actually tried a couple of other online tax preparation websites but eventually returned to TurboTax to complete our filing. It asks the questions in a simple to understand way and always has answers to help us get through the more difficult answers. We have used TurboTax for a few years and will continue to do so. No more checking out other ways to prepare our taxes. Thanks.
Date published: 2021-04-12
Rated 5 out of 5 by from TurboTax is very helpful! This is my first time filing my taxes (I.e. I was claimed as a dependent prior), and TurboTax gave me all of the resources I needed to be successful. I saw the full value in anything I needed to pay for, and I love the options it gives you for payment and debiting if you owe anything. The Live Agent feature was INCREDIBLY helpful since I had to file between two states, which can get very confusing. Overall, the resources really made things much clearer for me. I highly recommend!
Date published: 2021-04-12
Rated 4 out of 5 by from Forced to goto Windows 10 :( Turbo Tax should've worked with Windows 7. Stop trying to force everyone to upgrade.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3712