TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is awesome Always reliable and easy to navigate, I love it, use it all the time
Date published: 2023-04-19
Rated 1 out of 5 by from Absolute crap I've now spent 4 hours attempting to file electronically. Nobody to talk to at Turbotax to explain why this isn't working.
Date published: 2023-04-19
Rated 4 out of 5 by from Good Nice.. Turbotax made it simple and easy for me to get this done thanks turbotax
Date published: 2023-04-19
Rated 5 out of 5 by from Made filing super fast and easy!! Step by step guidance makes sure you miss nothing and I am so appreciative of that tool!
Date published: 2023-04-19
Rated 1 out of 5 by from horrible everything was extremely confusing the experts were no help and the program shut off many times. truly I can't believe what a disappointment this was, paying for this and thinking it was going to make my life easier. ALOT of bugs in the system that makes it extremely hard to get through, slow and lags.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is a fantastic!! Very easy to upload and use - for someone that is just starting to work and pay taxes, it is a very simple software service to use!!
Date published: 2023-04-19
Rated 3 out of 5 by from Love the step by step instructions Anyone could file there taxes through the step by step instructions
Date published: 2023-04-19
Rated 2 out of 5 by from More & More Expensive Each Year! No one likes doing taxes, but Turbo Tax does make it easy for those who do not want to involve hiring an accountant. However, each year it seems like Turbo Tax gets more expensive. If you have investment accounts, you automatically need to upgrade. Every other page asks you if you want to upgrade to Turbotax Max. State returns are an fee, and most of the state return pulls over from the federal return, so it's grossly overpriced. I also find that if one of the boxes in your investment account tax paperwork doesn't line up exactly, it's hard to know if you are correctly entering something for your investment account. My partner and I bought a house this past year. He selected he had purchased a house this year on the main Turbo Tax menu, however, he was not prompted to enter any information about our house and as a result did not receive any of the tax breaks for payment of real estate taxes or interest. I was prompted, but we both should have been prompted.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is a scam Turbo tax Claims to be free yet charges $150. Won’t be using it again. For what turbo tax charges I could hire a tax professional that I can talk to
Date published: 2023-04-19
Rated 5 out of 5 by from Was AVery Good Experience The help I received from your agents was excellent, in particular dan. He followed up continuously throughout the process. Was responsive, helpful and most importantly proactive. He was very knowledgeable of teh law and teh software and when he did not know an answer (an obscure parsonage issue) he followed up internally until an answer was found.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 371
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome Always reliable and easy to navigate, I love it, use it all the time
Date published: 2023-04-19
Rated 1 out of 5 by from Absolute crap I've now spent 4 hours attempting to file electronically. Nobody to talk to at Turbotax to explain why this isn't working.
Date published: 2023-04-19
Rated 4 out of 5 by from Good Nice.. Turbotax made it simple and easy for me to get this done thanks turbotax
Date published: 2023-04-19
Rated 5 out of 5 by from Made filing super fast and easy!! Step by step guidance makes sure you miss nothing and I am so appreciative of that tool!
Date published: 2023-04-19
Rated 1 out of 5 by from horrible everything was extremely confusing the experts were no help and the program shut off many times. truly I can't believe what a disappointment this was, paying for this and thinking it was going to make my life easier. ALOT of bugs in the system that makes it extremely hard to get through, slow and lags.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is a fantastic!! Very easy to upload and use - for someone that is just starting to work and pay taxes, it is a very simple software service to use!!
Date published: 2023-04-19
Rated 3 out of 5 by from Love the step by step instructions Anyone could file there taxes through the step by step instructions
Date published: 2023-04-19
Rated 2 out of 5 by from More & More Expensive Each Year! No one likes doing taxes, but Turbo Tax does make it easy for those who do not want to involve hiring an accountant. However, each year it seems like Turbo Tax gets more expensive. If you have investment accounts, you automatically need to upgrade. Every other page asks you if you want to upgrade to Turbotax Max. State returns are an fee, and most of the state return pulls over from the federal return, so it's grossly overpriced. I also find that if one of the boxes in your investment account tax paperwork doesn't line up exactly, it's hard to know if you are correctly entering something for your investment account. My partner and I bought a house this past year. He selected he had purchased a house this year on the main Turbo Tax menu, however, he was not prompted to enter any information about our house and as a result did not receive any of the tax breaks for payment of real estate taxes or interest. I was prompted, but we both should have been prompted.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is a scam Turbo tax Claims to be free yet charges $150. Won’t be using it again. For what turbo tax charges I could hire a tax professional that I can talk to
Date published: 2023-04-19
Rated 5 out of 5 by from Was AVery Good Experience The help I received from your agents was excellent, in particular dan. He followed up continuously throughout the process. Was responsive, helpful and most importantly proactive. He was very knowledgeable of teh law and teh software and when he did not know an answer (an obscure parsonage issue) he followed up internally until an answer was found.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 371