TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Captain Pete from
Turbo Tax is a great way to do taxes.
Overall, using Turbo Tax is easy. I like the fact that you can switch back and forth to choose what you work on as well as doing step by step if you prefer.
Date published: 2022-03-22
Rated 4 out of 5 by
MSZA from
Product did what it said
Had difficulty with login code. Called support to get help and resolved
Date published: 2022-03-22
Rated 1 out of 5 by
Becs08 from
TurboTax is not as user friendly as it claims!
I am just a little frustrated with TurboTax. This was my first time filing and everyone told me it would be so easy and free with TurboTax. First of all it was not free and I'm still not sure as to why but that is not my real issue. My frustration lies with the fact that after my return was rejected I looked into the problem and researched the forms it was saying I needed. After concluding that the form it was asking me for wasn't needed for my return I tried to use the website to right the wrong. It said the problem was fixed and then rejected my return again. I called and spoke with a live person twice to try to help me resolve this issue with no success and neither person could explain the problem to me. This process has been extremely stressful for me and not at all confident in filing my return. I will say customer service was polite but NOT helpful.
Date published: 2022-03-22
Rated 1 out of 5 by
FrustratedKevin from
I paid $300+ dollars for no extra help
I did the upgrade to talk to a tax specialist which ended up being quite costly. I was concerned I was being double taxed since I worked in 2 states. The first 3 "experts" I spoke to told me they did not know the answer to my question. I was put on hold/on a call list for al long time to talk to state specialist and the call dropped at which point I reviewed my own file, found the answer to my question in a couple of minutes, and utterly regretted upgrading to premier. I received nothing from my premier upgrade. I will say the live specialist that I spoke with over webcam was friendly and professional, but again, she did not help me with my problem.
Date published: 2022-03-22
Rated 5 out of 5 by
RapidRed80 from
Easy to Use
Turbo Tax is a very easy program. I have used it for years and have not had any problems.
Date published: 2022-03-22
Rated 5 out of 5 by
DHnest from
TurboTax is awesome
The program is easy to use and guides you easily through your preparation in order to produce a final error free return
Date published: 2022-03-22
Rated 5 out of 5 by
Jackson Symes from
First Timer Joy
First time I did the taxes. My wife has always done them, but she passed away this year, so it was up to me. It went great, I am so relieved.
Date published: 2022-03-22
Rated 5 out of 5 by
Jerry 3815 from
I plan on using Turbo Tax all the time.
Great job. I always feel secure when I use Turbo Tax
Date published: 2022-03-22
Rated 5 out of 5 by
Hendrich from
Tax File
Mary as an amazing and wonderful expert and helped me a lot, fixing issues and making sure I am following everything. Thanks Mary
Date published: 2022-03-22
Rated 4 out of 5 by
Geheimrat from
Good but not perfect
The filing section was confusing. I marked the state part for paper filing but still had trouble keeping it straight. The 2021 program would not recognize last year's return so I had to enter all the data again.
All TurboTax® Offerings Reviews - Page 3693
Date published: 2022-03-22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Captain Pete from
Turbo Tax is a great way to do taxes.
Overall, using Turbo Tax is easy. I like the fact that you can switch back and forth to choose what you work on as well as doing step by step if you prefer.
Date published: 2022-03-22
Rated 4 out of 5 by
MSZA from
Product did what it said
Had difficulty with login code. Called support to get help and resolved
Date published: 2022-03-22
Rated 1 out of 5 by
Becs08 from
TurboTax is not as user friendly as it claims!
I am just a little frustrated with TurboTax. This was my first time filing and everyone told me it would be so easy and free with TurboTax. First of all it was not free and I'm still not sure as to why but that is not my real issue. My frustration lies with the fact that after my return was rejected I looked into the problem and researched the forms it was saying I needed. After concluding that the form it was asking me for wasn't needed for my return I tried to use the website to right the wrong. It said the problem was fixed and then rejected my return again. I called and spoke with a live person twice to try to help me resolve this issue with no success and neither person could explain the problem to me. This process has been extremely stressful for me and not at all confident in filing my return. I will say customer service was polite but NOT helpful.
Date published: 2022-03-22
Rated 1 out of 5 by
FrustratedKevin from
I paid $300+ dollars for no extra help
I did the upgrade to talk to a tax specialist which ended up being quite costly. I was concerned I was being double taxed since I worked in 2 states. The first 3 "experts" I spoke to told me they did not know the answer to my question. I was put on hold/on a call list for al long time to talk to state specialist and the call dropped at which point I reviewed my own file, found the answer to my question in a couple of minutes, and utterly regretted upgrading to premier. I received nothing from my premier upgrade. I will say the live specialist that I spoke with over webcam was friendly and professional, but again, she did not help me with my problem.
Date published: 2022-03-22
Rated 5 out of 5 by
RapidRed80 from
Easy to Use
Turbo Tax is a very easy program. I have used it for years and have not had any problems.
Date published: 2022-03-22
Rated 5 out of 5 by
DHnest from
TurboTax is awesome
The program is easy to use and guides you easily through your preparation in order to produce a final error free return
Date published: 2022-03-22
Rated 5 out of 5 by
Jackson Symes from
First Timer Joy
First time I did the taxes. My wife has always done them, but she passed away this year, so it was up to me. It went great, I am so relieved.
Date published: 2022-03-22
Rated 5 out of 5 by
Jerry 3815 from
I plan on using Turbo Tax all the time.
Great job. I always feel secure when I use Turbo Tax
Date published: 2022-03-22
Rated 5 out of 5 by
Hendrich from
Tax File
Mary as an amazing and wonderful expert and helped me a lot, fixing issues and making sure I am following everything. Thanks Mary
Date published: 2022-03-22
Rated 4 out of 5 by
Geheimrat from
Good but not perfect
The filing section was confusing. I marked the state part for paper filing but still had trouble keeping it straight. The 2021 program would not recognize last year's return so I had to enter all the data again.
All TurboTax® Offerings Reviews - Page 3693
Date published: 2022-03-22