TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great help through a stressful process Thank you for answering all my questions. You were a great help all the way through this mind numbing process.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax review I have used Turbo Tax for many years. It is easy to use.
Date published: 2023-04-09
Rated 4 out of 5 by from is helpful It was helpful, for filling out our 2021tax return.
Date published: 2023-04-09
Rated 1 out of 5 by from Full of Bugs, Inaccurate Calculation &Poor Service This year TurboTax is full of bugs even when there are only two weeks left before deadline. Until the late March updates, TurboTax still could not calculate HSA correctly for couples filing jointly with over-contributing, which was resolved early April. The problem of not filing IRA conversions correctly persisted until the last week before we filed manually. Not sure whether it would be resolved by the deadline. We reported a few bugs at the end of March, stayed on the call with the customer service for over 2 hours. We believed the representative had understood the issue, but could not resolve them, so he created a ticket to track the problem. However, he still would like to transfer us to the technical department to help debug the issue. We didn't expect to buy a service, and spent days supporting the service provider with debug. Therefore, we didn't go with the phone transfer, and the representative told us that we would be contacted by phone in the next week to get problem resolved. However, we didn't get any calls after 10 days. This is really a nightmare with this service. I have been using TurboTax for many years, but since this year I start to doubt how much TurboTax can be trusted in the future. I don't know whether I still want to buy a service, but need to worry about its accuracy.
Date published: 2023-04-09
Rated 5 out of 5 by from Efficient and helpful The process was efficient and effective at explaining anything that confused me.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent Excellent tool for submitting taxes. I have used Turbo Tax for over 20 years and have never had an issue.
Date published: 2023-04-09
Rated 5 out of 5 by from I love TurboTax! TurboTax breaks down the process. It walks you through filing your taxes one step at a time. Instead of staring at a confusing form, you're interacting with a user-friendly interface. Screen by screen, it asks simple questions in plain language, then it gathers and organizes all that information and fills out the confusing forms (that's what I call tax forms) for you. I also love how you can upload your W-2 and other such tax documents, and it just pulls all the information for you and plugs it in where it needs to go, so all you have to do is review, instead of entering it all in from scratch. TurboTax also provides helpful explanations all along, such as about different tax situations so that you can determine whether or not they apply to you. I also like how TurboTax has different levels of support available and breaks down which one could be most useful for you. Last year I used the free version. This year, due to different income situations, it was more advantageous for me to upgrade to maximize my return. And it was totally worth it, to still have ease of the TurboTax interface and to get my best possible refund, which was much more than the nominal expense of upgrading to Delux.
Date published: 2023-04-09
Rated 4 out of 5 by from Its great if all you have is a w2 I like the ability to go fast through all the questions about deductibles, living situation, etc. that don't apply.
Date published: 2023-04-09
Rated 1 out of 5 by from Many circular processes this year Very frustrating do to many circular processes this year
Date published: 2023-04-09
Rated 5 out of 5 by from Quick and easy! Fast and pretty straightforward with their intuitive checks and review process flow.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great help through a stressful process Thank you for answering all my questions. You were a great help all the way through this mind numbing process.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax review I have used Turbo Tax for many years. It is easy to use.
Date published: 2023-04-09
Rated 4 out of 5 by from is helpful It was helpful, for filling out our 2021tax return.
Date published: 2023-04-09
Rated 1 out of 5 by from Full of Bugs, Inaccurate Calculation &Poor Service This year TurboTax is full of bugs even when there are only two weeks left before deadline. Until the late March updates, TurboTax still could not calculate HSA correctly for couples filing jointly with over-contributing, which was resolved early April. The problem of not filing IRA conversions correctly persisted until the last week before we filed manually. Not sure whether it would be resolved by the deadline. We reported a few bugs at the end of March, stayed on the call with the customer service for over 2 hours. We believed the representative had understood the issue, but could not resolve them, so he created a ticket to track the problem. However, he still would like to transfer us to the technical department to help debug the issue. We didn't expect to buy a service, and spent days supporting the service provider with debug. Therefore, we didn't go with the phone transfer, and the representative told us that we would be contacted by phone in the next week to get problem resolved. However, we didn't get any calls after 10 days. This is really a nightmare with this service. I have been using TurboTax for many years, but since this year I start to doubt how much TurboTax can be trusted in the future. I don't know whether I still want to buy a service, but need to worry about its accuracy.
Date published: 2023-04-09
Rated 5 out of 5 by from Efficient and helpful The process was efficient and effective at explaining anything that confused me.
Date published: 2023-04-09
Rated 5 out of 5 by from Excellent Excellent tool for submitting taxes. I have used Turbo Tax for over 20 years and have never had an issue.
Date published: 2023-04-09
Rated 5 out of 5 by from I love TurboTax! TurboTax breaks down the process. It walks you through filing your taxes one step at a time. Instead of staring at a confusing form, you're interacting with a user-friendly interface. Screen by screen, it asks simple questions in plain language, then it gathers and organizes all that information and fills out the confusing forms (that's what I call tax forms) for you. I also love how you can upload your W-2 and other such tax documents, and it just pulls all the information for you and plugs it in where it needs to go, so all you have to do is review, instead of entering it all in from scratch. TurboTax also provides helpful explanations all along, such as about different tax situations so that you can determine whether or not they apply to you. I also like how TurboTax has different levels of support available and breaks down which one could be most useful for you. Last year I used the free version. This year, due to different income situations, it was more advantageous for me to upgrade to maximize my return. And it was totally worth it, to still have ease of the TurboTax interface and to get my best possible refund, which was much more than the nominal expense of upgrading to Delux.
Date published: 2023-04-09
Rated 4 out of 5 by from Its great if all you have is a w2 I like the ability to go fast through all the questions about deductibles, living situation, etc. that don't apply.
Date published: 2023-04-09
Rated 1 out of 5 by from Many circular processes this year Very frustrating do to many circular processes this year
Date published: 2023-04-09
Rated 5 out of 5 by from Quick and easy! Fast and pretty straightforward with their intuitive checks and review process flow.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3684