TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Wendi14 from
Great help through a stressful process
Thank you for answering all my questions. You were a great help all the way through this mind numbing process.
Date published: 2023-04-09
Rated 5 out of 5 by
Scott P 1 from
Turbo tax review
I have used Turbo Tax for many years. It is easy to use.
Date published: 2023-04-09
Rated 4 out of 5 by
papa barth from
is helpful
It was helpful, for filling out our 2021tax return.
Date published: 2023-04-09
Rated 1 out of 5 by
Verali L from
Full of Bugs, Inaccurate Calculation &Poor Service
This year TurboTax is full of bugs even when there are only two weeks left before deadline. Until the late March updates, TurboTax still could not calculate HSA correctly for couples filing jointly with over-contributing, which was resolved early April. The problem of not filing IRA conversions correctly persisted until the last week before we filed manually. Not sure whether it would be resolved by the deadline. We reported a few bugs at the end of March, stayed on the call with the customer service for over 2 hours. We believed the representative had understood the issue, but could not resolve them, so he created a ticket to track the problem. However, he still would like to transfer us to the technical department to help debug the issue. We didn't expect to buy a service, and spent days supporting the service provider with debug. Therefore, we didn't go with the phone transfer, and the representative told us that we would be contacted by phone in the next week to get problem resolved. However, we didn't get any calls after 10 days. This is really a nightmare with this service. I have been using TurboTax for many years, but since this year I start to doubt how much TurboTax can be trusted in the future. I don't know whether I still want to buy a service, but need to worry about its accuracy.
Date published: 2023-04-09
Rated 5 out of 5 by
JellyDummy from
Efficient and helpful
The process was efficient and effective at explaining anything that confused me.
Date published: 2023-04-09
Rated 5 out of 5 by
Susan for Roseville from
Excellent
Excellent tool for submitting taxes. I have used Turbo Tax for over 20 years and have never had an issue.
Date published: 2023-04-09
Rated 5 out of 5 by
ChryssiD from
I love TurboTax!
TurboTax breaks down the process. It walks you through filing your taxes one step at a time. Instead of staring at a confusing form, you're interacting with a user-friendly interface. Screen by screen, it asks simple questions in plain language, then it gathers and organizes all that information and fills out the confusing forms (that's what I call tax forms) for you. I also love how you can upload your W-2 and other such tax documents, and it just pulls all the information for you and plugs it in where it needs to go, so all you have to do is review, instead of entering it all in from scratch. TurboTax also provides helpful explanations all along, such as about different tax situations so that you can determine whether or not they apply to you. I also like how TurboTax has different levels of support available and breaks down which one could be most useful for you. Last year I used the free version. This year, due to different income situations, it was more advantageous for me to upgrade to maximize my return. And it was totally worth it, to still have ease of the TurboTax interface and to get my best possible refund, which was much more than the nominal expense of upgrading to Delux.
Date published: 2023-04-09
Rated 4 out of 5 by
johndoe892304 from
Its great if all you have is a w2
I like the ability to go fast through all the questions about deductibles, living situation, etc. that don't apply.
Date published: 2023-04-09
Rated 1 out of 5 by
James J V from
Many circular processes this year
Very frustrating do to many circular processes this year
Date published: 2023-04-09
Rated 5 out of 5 by
IsaiahRaj from
Quick and easy!
Fast and pretty straightforward with their intuitive checks and review process flow.
All TurboTax® Offerings Reviews - Page 3684
Date published: 2023-04-09
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Wendi14 from
Great help through a stressful process
Thank you for answering all my questions. You were a great help all the way through this mind numbing process.
Date published: 2023-04-09
Rated 5 out of 5 by
Scott P 1 from
Turbo tax review
I have used Turbo Tax for many years. It is easy to use.
Date published: 2023-04-09
Rated 4 out of 5 by
papa barth from
is helpful
It was helpful, for filling out our 2021tax return.
Date published: 2023-04-09
Rated 1 out of 5 by
Verali L from
Full of Bugs, Inaccurate Calculation &Poor Service
This year TurboTax is full of bugs even when there are only two weeks left before deadline. Until the late March updates, TurboTax still could not calculate HSA correctly for couples filing jointly with over-contributing, which was resolved early April. The problem of not filing IRA conversions correctly persisted until the last week before we filed manually. Not sure whether it would be resolved by the deadline. We reported a few bugs at the end of March, stayed on the call with the customer service for over 2 hours. We believed the representative had understood the issue, but could not resolve them, so he created a ticket to track the problem. However, he still would like to transfer us to the technical department to help debug the issue. We didn't expect to buy a service, and spent days supporting the service provider with debug. Therefore, we didn't go with the phone transfer, and the representative told us that we would be contacted by phone in the next week to get problem resolved. However, we didn't get any calls after 10 days. This is really a nightmare with this service. I have been using TurboTax for many years, but since this year I start to doubt how much TurboTax can be trusted in the future. I don't know whether I still want to buy a service, but need to worry about its accuracy.
Date published: 2023-04-09
Rated 5 out of 5 by
JellyDummy from
Efficient and helpful
The process was efficient and effective at explaining anything that confused me.
Date published: 2023-04-09
Rated 5 out of 5 by
Susan for Roseville from
Excellent
Excellent tool for submitting taxes. I have used Turbo Tax for over 20 years and have never had an issue.
Date published: 2023-04-09
Rated 5 out of 5 by
ChryssiD from
I love TurboTax!
TurboTax breaks down the process. It walks you through filing your taxes one step at a time. Instead of staring at a confusing form, you're interacting with a user-friendly interface. Screen by screen, it asks simple questions in plain language, then it gathers and organizes all that information and fills out the confusing forms (that's what I call tax forms) for you. I also love how you can upload your W-2 and other such tax documents, and it just pulls all the information for you and plugs it in where it needs to go, so all you have to do is review, instead of entering it all in from scratch. TurboTax also provides helpful explanations all along, such as about different tax situations so that you can determine whether or not they apply to you. I also like how TurboTax has different levels of support available and breaks down which one could be most useful for you. Last year I used the free version. This year, due to different income situations, it was more advantageous for me to upgrade to maximize my return. And it was totally worth it, to still have ease of the TurboTax interface and to get my best possible refund, which was much more than the nominal expense of upgrading to Delux.
Date published: 2023-04-09
Rated 4 out of 5 by
johndoe892304 from
Its great if all you have is a w2
I like the ability to go fast through all the questions about deductibles, living situation, etc. that don't apply.
Date published: 2023-04-09
Rated 1 out of 5 by
James J V from
Many circular processes this year
Very frustrating do to many circular processes this year
Date published: 2023-04-09
Rated 5 out of 5 by
IsaiahRaj from
Quick and easy!
Fast and pretty straightforward with their intuitive checks and review process flow.
All TurboTax® Offerings Reviews - Page 3684
Date published: 2023-04-09