TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy to use Easy to use and very helpful live tax experts available to help
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is Awesome On three occasions, I required assistance with my taxes. All three times, I received excellent, speedy assistance. It was all just a phone call away, and I never had to wait even 5 minutes to talk to someone who would help me. I really appreciate the great service from all my helpers.
Date published: 2022-03-22
Rated 2 out of 5 by from Sneaky fees Paid for my refund with a credit card. Was not presented with a review screen so was unaware that the payment would also be taxed. Only made aware of added tax on payment confirmation screen. Unsure if the 'Pay from refund' option would tax your payment also, but this is a dark design pattern. For all the ease in filing taxes, these attempts of sliding in extra fees are bad business practice. As taxpayers, we're already skeptical of the process. Just tell it like it is and give us the opportunity to decide if the prices are fair before taking more of our money.
Date published: 2022-03-22
Rated 5 out of 5 by from TT is Consistently Excellent I've used TT for a number of years now (more than10) and have found them the easiest and best method for me. They safely archive my previous data which saves a great deal of time and they ask all the right questions. I wouldn't use any other tax prep. system.
Date published: 2022-03-22
Rated 5 out of 5 by from Great Product-Easy to Use I have used Turbo Tax for several years and have never had an issue. Great product and I appreciate the help if needed and the ability to ask questions.
Date published: 2022-03-22
Rated 5 out of 5 by from Very helpful I'm not good at understanding the tax things, but TurboTax is very helpful for me.
Date published: 2022-03-22
Rated 4 out of 5 by from Goog Guidance I like how Turbotax walks you through every step along the way. I also like that investment documents can be downloaded.
Date published: 2022-03-22
Rated 5 out of 5 by from Fast Good Proctoring >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Date published: 2022-03-22
Rated 5 out of 5 by from Great Service Customer service was great. My live tax expert was very responsive and cared about my concerns. Iʻll be using them again next year.
Date published: 2022-03-22
Rated 5 out of 5 by from Tax expert was Great I worked with a tax expert this year, Tong, to do my taxes. The process was much quicker than me struggling to do it myself. She was quick and prompt to ask for my documents and answer my questions. Would highly recommend and do again next year.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3674
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Easy to use and very helpful live tax experts available to help
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is Awesome On three occasions, I required assistance with my taxes. All three times, I received excellent, speedy assistance. It was all just a phone call away, and I never had to wait even 5 minutes to talk to someone who would help me. I really appreciate the great service from all my helpers.
Date published: 2022-03-22
Rated 2 out of 5 by from Sneaky fees Paid for my refund with a credit card. Was not presented with a review screen so was unaware that the payment would also be taxed. Only made aware of added tax on payment confirmation screen. Unsure if the 'Pay from refund' option would tax your payment also, but this is a dark design pattern. For all the ease in filing taxes, these attempts of sliding in extra fees are bad business practice. As taxpayers, we're already skeptical of the process. Just tell it like it is and give us the opportunity to decide if the prices are fair before taking more of our money.
Date published: 2022-03-22
Rated 5 out of 5 by from TT is Consistently Excellent I've used TT for a number of years now (more than10) and have found them the easiest and best method for me. They safely archive my previous data which saves a great deal of time and they ask all the right questions. I wouldn't use any other tax prep. system.
Date published: 2022-03-22
Rated 5 out of 5 by from Great Product-Easy to Use I have used Turbo Tax for several years and have never had an issue. Great product and I appreciate the help if needed and the ability to ask questions.
Date published: 2022-03-22
Rated 5 out of 5 by from Very helpful I'm not good at understanding the tax things, but TurboTax is very helpful for me.
Date published: 2022-03-22
Rated 4 out of 5 by from Goog Guidance I like how Turbotax walks you through every step along the way. I also like that investment documents can be downloaded.
Date published: 2022-03-22
Rated 5 out of 5 by from Fast Good Proctoring >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Date published: 2022-03-22
Rated 5 out of 5 by from Great Service Customer service was great. My live tax expert was very responsive and cared about my concerns. Iʻll be using them again next year.
Date published: 2022-03-22
Rated 5 out of 5 by from Tax expert was Great I worked with a tax expert this year, Tong, to do my taxes. The process was much quicker than me struggling to do it myself. She was quick and prompt to ask for my documents and answer my questions. Would highly recommend and do again next year.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3674