TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from Turbo Tax I've been using Turbo Tax for quite a few years now and have found it to be fairly easy to navigate as the program takes you step by step. Most of my frustrations are not at Turbo Tax but just "Tax Time" (LOL). I will say I have opted to mail in my NC taxes this year as opposed to e-file as I owe them money. I don't think I should owe them money as a 20 year military retired veteran, based on my prior investigation. At any rate I will need to send in proof of my 20 years of service and see what happens.
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax tax my number one go to I've always had quite a pleasant experience returns I always get the help I always get the most for my refund they talk it through step by step amazing help amazing people
Date published: 2022-03-22
Rated 4 out of 5 by from Easy, sort of have used product for years, have a now failed small business. finding it didn't guide me too well with home office so I missed out on using home office expense properly. otherwise quite easy to use.
Date published: 2022-03-22
Rated 5 out of 5 by from Great and Easy Experience I really like that you consider offering discount codes and making it totally free.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is awesome It was easy and fast! Thank you Turbo Tax! I recommend it!
Date published: 2022-03-22
Rated 3 out of 5 by from Does the job, but online support is awful Trying to find answers to questions is like looking for a needle in a haystack. And often confusing or conflicting instructions mar the user experience. If I hadn't been using this product for the past thirty years, I'd probably look for something a bit more robust. Like a CPA with experience.
Date published: 2022-03-22
Rated 2 out of 5 by from Bad Said file was complete, so I paid for e-filing, then it said file is not complete, and asked which state "Exempt interest Dividends" were from. This is part of a Fidelity managed account, and I expect there were multiple states, which Fidelity doesn't list. No way to by-pass that, so had to file by mail. Not sure if I'll get the e-filing fee back from Turbo
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax Works! I have been using TurboTax now for over 15 years. Always works for me to have this process so well simplified and clear.
Date published: 2022-03-22
Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3672
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax I've been using Turbo Tax for quite a few years now and have found it to be fairly easy to navigate as the program takes you step by step. Most of my frustrations are not at Turbo Tax but just "Tax Time" (LOL). I will say I have opted to mail in my NC taxes this year as opposed to e-file as I owe them money. I don't think I should owe them money as a 20 year military retired veteran, based on my prior investigation. At any rate I will need to send in proof of my 20 years of service and see what happens.
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax tax my number one go to I've always had quite a pleasant experience returns I always get the help I always get the most for my refund they talk it through step by step amazing help amazing people
Date published: 2022-03-22
Rated 4 out of 5 by from Easy, sort of have used product for years, have a now failed small business. finding it didn't guide me too well with home office so I missed out on using home office expense properly. otherwise quite easy to use.
Date published: 2022-03-22
Rated 5 out of 5 by from Great and Easy Experience I really like that you consider offering discount codes and making it totally free.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is awesome It was easy and fast! Thank you Turbo Tax! I recommend it!
Date published: 2022-03-22
Rated 3 out of 5 by from Does the job, but online support is awful Trying to find answers to questions is like looking for a needle in a haystack. And often confusing or conflicting instructions mar the user experience. If I hadn't been using this product for the past thirty years, I'd probably look for something a bit more robust. Like a CPA with experience.
Date published: 2022-03-22
Rated 2 out of 5 by from Bad Said file was complete, so I paid for e-filing, then it said file is not complete, and asked which state "Exempt interest Dividends" were from. This is part of a Fidelity managed account, and I expect there were multiple states, which Fidelity doesn't list. No way to by-pass that, so had to file by mail. Not sure if I'll get the e-filing fee back from Turbo
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax Works! I have been using TurboTax now for over 15 years. Always works for me to have this process so well simplified and clear.
Date published: 2022-03-22
Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3672