TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Paid $119 for Fed/state still charged $25 to file Paid $119 for Fed and IL state still charged $25 to filethe state
Date published: 2023-04-09
Rated 5 out of 5 by from Greatly simplifies the chore of preparing and fili Logical and keeps track of the data from last year that make filing easier
Date published: 2023-04-09
Rated 1 out of 5 by from Never use TurboTax software The only thing less painful that using TurboTax might be putting out your own eyes with a particularly dull spoon. If TurboTax just took the language straight from the tax form for the questions they ask rather than using ChatGPT to come up with a more confusing one I might have been able to do my taxes in a decent amount of time and have less issues. Even after my taxes were submitted and then subsequentially rejected by both Federal and State I was never told why by TurboTax. The only option offered was to resubmit after the program fixed the issue. An issue that it never tells you what was wrong in the first place. You then have to go thru readding your credit card info again leaving you to wonder if you are paying twice. It even takes you to Intuit where it has you fill out a payment and they when that is done takes you back to the TT software just to reenter the information again because it doesn't see that you have already connected with Intuit. My wife and I have very straight forward taxes and so far I have received nothing back in the last 3 year of using this software. I even lost my COVID money because of the "Line 30" issue last year. Even the IRS said that I deserved the $1400 but because of the way TurboTax did things we were told that we actually owed. Never use this software.
Date published: 2023-04-09
Rated 5 out of 5 by from Very Easy to Use It was very easy to navigate all the tabs. I love the fac that I can transmit all of my information from my W-2 without having to type it up.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy It is a simple platform even for self employed. Step by step help making sure I didn't miss anything!
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Simple & easy to use Simple & easy to use Simple & easy to use
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax - the best program to use to file taxes Very Easy to use and "remembers" info from prior year. Also provides YoY comparisons.
Date published: 2023-04-09
Rated 4 out of 5 by from Fairly Idiot Proof Easier this year than ever. They probably need to dial in the state return instructions a bit more, but federal was easy.
Date published: 2023-04-09
Rated 5 out of 5 by from Helped with first full year of retirement After retiring the income tax process is quite different. My questions were answered thoughtfully.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax has been awsome TurboTax has been the perfect platform for small business
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3672
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Paid $119 for Fed/state still charged $25 to file Paid $119 for Fed and IL state still charged $25 to filethe state
Date published: 2023-04-09
Rated 5 out of 5 by from Greatly simplifies the chore of preparing and fili Logical and keeps track of the data from last year that make filing easier
Date published: 2023-04-09
Rated 1 out of 5 by from Never use TurboTax software The only thing less painful that using TurboTax might be putting out your own eyes with a particularly dull spoon. If TurboTax just took the language straight from the tax form for the questions they ask rather than using ChatGPT to come up with a more confusing one I might have been able to do my taxes in a decent amount of time and have less issues. Even after my taxes were submitted and then subsequentially rejected by both Federal and State I was never told why by TurboTax. The only option offered was to resubmit after the program fixed the issue. An issue that it never tells you what was wrong in the first place. You then have to go thru readding your credit card info again leaving you to wonder if you are paying twice. It even takes you to Intuit where it has you fill out a payment and they when that is done takes you back to the TT software just to reenter the information again because it doesn't see that you have already connected with Intuit. My wife and I have very straight forward taxes and so far I have received nothing back in the last 3 year of using this software. I even lost my COVID money because of the "Line 30" issue last year. Even the IRS said that I deserved the $1400 but because of the way TurboTax did things we were told that we actually owed. Never use this software.
Date published: 2023-04-09
Rated 5 out of 5 by from Very Easy to Use It was very easy to navigate all the tabs. I love the fac that I can transmit all of my information from my W-2 without having to type it up.
Date published: 2023-04-09
Rated 5 out of 5 by from Easy It is a simple platform even for self employed. Step by step help making sure I didn't miss anything!
Date published: 2023-04-09
Rated 5 out of 5 by from Easy Simple & easy to use Simple & easy to use Simple & easy to use
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax - the best program to use to file taxes Very Easy to use and "remembers" info from prior year. Also provides YoY comparisons.
Date published: 2023-04-09
Rated 4 out of 5 by from Fairly Idiot Proof Easier this year than ever. They probably need to dial in the state return instructions a bit more, but federal was easy.
Date published: 2023-04-09
Rated 5 out of 5 by from Helped with first full year of retirement After retiring the income tax process is quite different. My questions were answered thoughtfully.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax has been awsome TurboTax has been the perfect platform for small business
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3672