TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from TurboTax Premier disappointed this year Downloading or installing via CD is smooth and quick. Once loaded and during use, it some minor worries and one big glitch were revealed. The minor worry was when calculating mortgage refinance interest with cash out not used directly on home improvement, the detailed calculations with good guidance and/or specific "helpful" examples would have been very useful, made for more accurate tax reporting, and time-saving. More specific examples on refi with cash out are sorely needed. The BIG concern was when trying to import brokerage Form 1099 (from a nationally recognized firm), it took the help of a very good TurboTax rep (kudos to her & her patience today March 26) and exactly one hour over the phone to finally import my 1099. The brokerage firm settings were all correct. Once we figured out what was happening, it required back-and-forth changing the display screen resolution with every copy & paste of the account login name and password and authorization code AND the prompts within the TurboTax software and pop-up windows. Even the TurboTax rep was surprised by the awkward process we had to administer (& endure) with Premier. The process was tedious & slow. This was the first time I had ANY difficulty with the TurboTax software after using it for some 15+ straight years. Again, kudos to the helpful support rep.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is the way to go. Have been using Turbo Tax for almost 10 years. Even though my tax situation has changed over time Turbo Tax makes it easy with it's robust tools. It offers helpful support a click away. Highly recommend.
Date published: 2022-03-27
Rated 5 out of 5 by from 5 Star Experience***** I've filed my taxes with TurboTax for 8 years in a row. Every year I'm pleasantly surprised with how easy they make the process.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbotax Easy to use, like the fact that it incorporates past turbotax files for easy checks with current filing.
Date published: 2022-03-27
Rated 5 out of 5 by from Very user friendly interface Used turbo tax for the first time and found it very straightforward to navigate.
Date published: 2022-03-27
Rated 5 out of 5 by from EASY to USE Tax Prep Followed on-line prompts. Easy to follow. Confident in the application as it related to me. I did not interact with an EXPERT>
Date published: 2022-03-27
Rated 3 out of 5 by from you are slipping Unable to enter state property tax. called support and he failed to provide an obvious solution. prior year had supporting detail but a bug in turbo tax since 2019 did not offer a popup for supporting detail. after looking at posts in the turbo tax community, i found i needed to double clock to get supporting detail to pop up. disappointed that turbo tax has ignored this bug for over 3 years and that support was unaware of the solution.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo tax is easy Easy to use. Easy to enter data. Wished more info would be automatically transfer from prior years
Date published: 2022-03-27
Rated 5 out of 5 by from Tax services I'm very satisfied with Turbotax and the services they provide.
Date published: 2022-03-27
Rated 5 out of 5 by from just what i need. very good very very very very very very very very .
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3672
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Premier disappointed this year Downloading or installing via CD is smooth and quick. Once loaded and during use, it some minor worries and one big glitch were revealed. The minor worry was when calculating mortgage refinance interest with cash out not used directly on home improvement, the detailed calculations with good guidance and/or specific "helpful" examples would have been very useful, made for more accurate tax reporting, and time-saving. More specific examples on refi with cash out are sorely needed. The BIG concern was when trying to import brokerage Form 1099 (from a nationally recognized firm), it took the help of a very good TurboTax rep (kudos to her & her patience today March 26) and exactly one hour over the phone to finally import my 1099. The brokerage firm settings were all correct. Once we figured out what was happening, it required back-and-forth changing the display screen resolution with every copy & paste of the account login name and password and authorization code AND the prompts within the TurboTax software and pop-up windows. Even the TurboTax rep was surprised by the awkward process we had to administer (& endure) with Premier. The process was tedious & slow. This was the first time I had ANY difficulty with the TurboTax software after using it for some 15+ straight years. Again, kudos to the helpful support rep.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is the way to go. Have been using Turbo Tax for almost 10 years. Even though my tax situation has changed over time Turbo Tax makes it easy with it's robust tools. It offers helpful support a click away. Highly recommend.
Date published: 2022-03-27
Rated 5 out of 5 by from 5 Star Experience***** I've filed my taxes with TurboTax for 8 years in a row. Every year I'm pleasantly surprised with how easy they make the process.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbotax Easy to use, like the fact that it incorporates past turbotax files for easy checks with current filing.
Date published: 2022-03-27
Rated 5 out of 5 by from Very user friendly interface Used turbo tax for the first time and found it very straightforward to navigate.
Date published: 2022-03-27
Rated 5 out of 5 by from EASY to USE Tax Prep Followed on-line prompts. Easy to follow. Confident in the application as it related to me. I did not interact with an EXPERT>
Date published: 2022-03-27
Rated 3 out of 5 by from you are slipping Unable to enter state property tax. called support and he failed to provide an obvious solution. prior year had supporting detail but a bug in turbo tax since 2019 did not offer a popup for supporting detail. after looking at posts in the turbo tax community, i found i needed to double clock to get supporting detail to pop up. disappointed that turbo tax has ignored this bug for over 3 years and that support was unaware of the solution.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo tax is easy Easy to use. Easy to enter data. Wished more info would be automatically transfer from prior years
Date published: 2022-03-27
Rated 5 out of 5 by from Tax services I'm very satisfied with Turbotax and the services they provide.
Date published: 2022-03-27
Rated 5 out of 5 by from just what i need. very good very very very very very very very very .
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3672