TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Wanted the Free but Forced into Premium I was just wanting the free version, as advertised, but was forced into purchasing..... I even cleared out information and restarted the whole process and I was still forced into the paid version!
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use Very easy and quick to use. It took no time to file my taxes.
Date published: 2023-02-26
Rated 4 out of 5 by from Turbo Tax is good Ive used Turbo Tax for many years and have had zero problems. I would recommend them to anyone. However I do think its a little much that they are now charging $39 to pay them with using your Federal return.
Date published: 2023-02-26
Rated 4 out of 5 by from Problems when to filing and making payments As a long time user - at least 10 years, I'm happy with the way TurboTax helps me gather my tax information, prompts for areas to cover etc. I have to file in 2 different states, have rental income, so it's not a straightforward return. What I am annoyed about is the number of times I have to re-submit credit card payments for filing and to buy extra features. I've had to reenter the data many times, reboot the program when it hangs etc. Eventually, the payments will go through and I can move on. I've literally entered the credit card # and exp. date 6 times in a row only to be told each time the data is missing and to enter the card # and date. Customer support was no help at all - chat or live. This has happened the last 2 years only, before then I didn't experience any problems. And yes, I have fast, reliable internet connection, which doesn't impact any other programs I run, and my PC is up to date. Looking for feedback from others who may have experienced similar issues, and feedback/solutions from Intuit.
Date published: 2023-02-26
Rated 5 out of 5 by from Full service was worth it. George was the CPA who prepared my return. He was very cordial and knowledgeable.
Date published: 2023-02-26
Rated 5 out of 5 by from Love using TurboTax I love using TurboTax. Its simple and easy to use. And its nice that they have an expert on standby in case you have any questions.
Date published: 2023-02-26
Rated 5 out of 5 by from SO EASY Quick and easy, makes filing taxes LESS STRESSFUL.
Date published: 2023-02-26
Rated 5 out of 5 by from Super Worked great. Fairly easy. Felt confident. Happy it is done.
Date published: 2023-02-26
Rated 3 out of 5 by from Good for the basics If you're a W-2 employee, it's quick and easy to use. But for 1099 employees, it was hard to find where to enter that info and related deductions. There was also a "glitch" if I only had mileage for 6 months of the year. It would not accept 0 as an option for the first 6 months of the year. Unless that was resolved, TurboTax would not e-file my taxes. I could only get help if I paid for the Live Assistance. I have never had such a difficult time doing my taxes since I started using TurboTax.
Date published: 2023-02-26
Rated 5 out of 5 by from Stress Free Taxes I appreciate the ease of "doing my taxes" using Turbo Tax. I am confident in the guide I receive. This year it felt like there were to many "tricky" offers to increase the service - extra services I did not need. If I did not read VERY carefully I could have been led to make purchases I did not need. I did not like this extra layer.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 3662
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Wanted the Free but Forced into Premium I was just wanting the free version, as advertised, but was forced into purchasing..... I even cleared out information and restarted the whole process and I was still forced into the paid version!
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use Very easy and quick to use. It took no time to file my taxes.
Date published: 2023-02-26
Rated 4 out of 5 by from Turbo Tax is good Ive used Turbo Tax for many years and have had zero problems. I would recommend them to anyone. However I do think its a little much that they are now charging $39 to pay them with using your Federal return.
Date published: 2023-02-26
Rated 4 out of 5 by from Problems when to filing and making payments As a long time user - at least 10 years, I'm happy with the way TurboTax helps me gather my tax information, prompts for areas to cover etc. I have to file in 2 different states, have rental income, so it's not a straightforward return. What I am annoyed about is the number of times I have to re-submit credit card payments for filing and to buy extra features. I've had to reenter the data many times, reboot the program when it hangs etc. Eventually, the payments will go through and I can move on. I've literally entered the credit card # and exp. date 6 times in a row only to be told each time the data is missing and to enter the card # and date. Customer support was no help at all - chat or live. This has happened the last 2 years only, before then I didn't experience any problems. And yes, I have fast, reliable internet connection, which doesn't impact any other programs I run, and my PC is up to date. Looking for feedback from others who may have experienced similar issues, and feedback/solutions from Intuit.
Date published: 2023-02-26
Rated 5 out of 5 by from Full service was worth it. George was the CPA who prepared my return. He was very cordial and knowledgeable.
Date published: 2023-02-26
Rated 5 out of 5 by from Love using TurboTax I love using TurboTax. Its simple and easy to use. And its nice that they have an expert on standby in case you have any questions.
Date published: 2023-02-26
Rated 5 out of 5 by from SO EASY Quick and easy, makes filing taxes LESS STRESSFUL.
Date published: 2023-02-26
Rated 5 out of 5 by from Super Worked great. Fairly easy. Felt confident. Happy it is done.
Date published: 2023-02-26
Rated 3 out of 5 by from Good for the basics If you're a W-2 employee, it's quick and easy to use. But for 1099 employees, it was hard to find where to enter that info and related deductions. There was also a "glitch" if I only had mileage for 6 months of the year. It would not accept 0 as an option for the first 6 months of the year. Unless that was resolved, TurboTax would not e-file my taxes. I could only get help if I paid for the Live Assistance. I have never had such a difficult time doing my taxes since I started using TurboTax.
Date published: 2023-02-26
Rated 5 out of 5 by from Stress Free Taxes I appreciate the ease of "doing my taxes" using Turbo Tax. I am confident in the guide I receive. This year it felt like there were to many "tricky" offers to increase the service - extra services I did not need. If I did not read VERY carefully I could have been led to make purchases I did not need. I did not like this extra layer.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 3662