TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Pay more for being existing customer Just paid more for being existing customer. Expect price hike 25% to 30% year on year, for filing similar things. Next year no TurboTax for sure. Their website shows price for premeir $89 which covers investments and rental properties. I've investments only to show, I got charged for $119. Called customer support, they're broken record, they'll keep repeating same non-sense.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is awesome Tameka was great and explained everything in detail for me. Will definitely use live service again
Date published: 2023-04-09
Rated 1 out of 5 by from Fees and Fees no "Free tax return" Stop charging me a bunch of services I don't need.
Date published: 2023-04-09
Rated 5 out of 5 by from Great help Good step by step instructions. Thank You Good step by step instructions
Date published: 2023-04-09
Rated 2 out of 5 by from It will file your taxes- but not easily Its a frustrating money pit, welcome to hypercapitalism at its best. I used it again this year because I though it would be easier to transfer old information. it was not, I had to go back through old paper to find what the software already knew because of last year. Im sure if I had looked harder I could have found a way to pay to get it. No thanks, not anymore.
Date published: 2023-04-09
Rated 4 out of 5 by from good process but high in cost easy to use and understand not big on the cost!!!!
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax makes it very easy to gather all the details and information you need to file your taxes, I’ve been using it for a while and love it.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy and fairly quick. Not happy that my investments are losing money but somehow are still giving me dividends so that is irritating...but not Turbo Tax fault.
Date published: 2023-04-09
Rated 1 out of 5 by from TurboTax force you to pay them more TurboTax forces you to pay them more. Constantly trying to sell you more; if you do not pay attention, you could buy more than you need. They forced me to buy premium and I don't need it.
Date published: 2023-04-09
Rated 1 out of 5 by from Most glitchy, poorly designed software ever I dread doing my taxes every year because I know I'm going to struggle with TurboTax. At some point I'll switch to another software; 2023 may be the year. This year, despite 100% of my income being self-employment income, the program never navigated me to the page to enter my SEP retirement contribution. I searched Help and followed the instructions and the "Jump To" link never came up. Had to make two calls to customer support (the first guy either hung up on me or got disconnected); thank god for Faye (the second person), who confirmed the system was glitching and helped me get where I needed to go. Then, only after I hit "send return" did I notice a random $22 estimated tax penalty that was being deducted off my refund at which point I realized I was never walked through THAT part of the process. No idea how TurboTax decided I owed a penalty as I made my estimated tax payments on time and clearly overpaid (given the size of the refund I'm getting). Yep, 2023 taxes are being done with another software. See ya, Turbotax!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3657
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Pay more for being existing customer Just paid more for being existing customer. Expect price hike 25% to 30% year on year, for filing similar things. Next year no TurboTax for sure. Their website shows price for premeir $89 which covers investments and rental properties. I've investments only to show, I got charged for $119. Called customer support, they're broken record, they'll keep repeating same non-sense.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is awesome Tameka was great and explained everything in detail for me. Will definitely use live service again
Date published: 2023-04-09
Rated 1 out of 5 by from Fees and Fees no "Free tax return" Stop charging me a bunch of services I don't need.
Date published: 2023-04-09
Rated 5 out of 5 by from Great help Good step by step instructions. Thank You Good step by step instructions
Date published: 2023-04-09
Rated 2 out of 5 by from It will file your taxes- but not easily Its a frustrating money pit, welcome to hypercapitalism at its best. I used it again this year because I though it would be easier to transfer old information. it was not, I had to go back through old paper to find what the software already knew because of last year. Im sure if I had looked harder I could have found a way to pay to get it. No thanks, not anymore.
Date published: 2023-04-09
Rated 4 out of 5 by from good process but high in cost easy to use and understand not big on the cost!!!!
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax makes it very easy to gather all the details and information you need to file your taxes, I’ve been using it for a while and love it.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy and fairly quick. Not happy that my investments are losing money but somehow are still giving me dividends so that is irritating...but not Turbo Tax fault.
Date published: 2023-04-09
Rated 1 out of 5 by from TurboTax force you to pay them more TurboTax forces you to pay them more. Constantly trying to sell you more; if you do not pay attention, you could buy more than you need. They forced me to buy premium and I don't need it.
Date published: 2023-04-09
Rated 1 out of 5 by from Most glitchy, poorly designed software ever I dread doing my taxes every year because I know I'm going to struggle with TurboTax. At some point I'll switch to another software; 2023 may be the year. This year, despite 100% of my income being self-employment income, the program never navigated me to the page to enter my SEP retirement contribution. I searched Help and followed the instructions and the "Jump To" link never came up. Had to make two calls to customer support (the first guy either hung up on me or got disconnected); thank god for Faye (the second person), who confirmed the system was glitching and helped me get where I needed to go. Then, only after I hit "send return" did I notice a random $22 estimated tax penalty that was being deducted off my refund at which point I realized I was never walked through THAT part of the process. No idea how TurboTax decided I owed a penalty as I made my estimated tax payments on time and clearly overpaid (given the size of the refund I'm getting). Yep, 2023 taxes are being done with another software. See ya, Turbotax!
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3657