TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax is the best The sight is easy to read and navigate someone helped me and they were great
Date published: 2022-06-04
Rated 5 out of 5 by from Ms I love it this I got help Now nice I'm good now have a good day
Date published: 2022-06-04
Rated 5 out of 5 by from No stress and very easy to use every year Best program a person could ever have, cost effective, intuitive, and access to a plethora of professionals at the click of a button.
Date published: 2022-06-04
Rated 5 out of 5 by from Awesome Experience Julius DEFINITELY made this process easy! I will definitely consider this method again!
Date published: 2022-06-04
Rated 1 out of 5 by from If I could give zero stars, I would This has been one of the worst experiences ever. I will never use your services again, nor will I ever recommend anyone I know use you either. I had to refile my taxes twice because a form was required that you didn't have a place to fill out. Then after ages of searching on your automated customer service, I finally found it for myself and you would let me refile unless I paid you a ridiculous amount of money. Being forced to pay $152 so I can claim a $2 credit I didn't even want is absolutely ridiculous.
Date published: 2022-06-04
Rated 5 out of 5 by from Good experience and helpful people The TurboTax live people were very helpful and did more that I asked. I appreciate that!
Date published: 2022-06-04
Rated 3 out of 5 by from State tax return prompt needs work In Florida s-corps don't have to file state taxes if there isn't any federal liability. REALLY lame that it knows I have 0 liability and still pushed me to buy the state return package.
Date published: 2022-06-03
Rated 5 out of 5 by from TurboTax rocks! After attempting to do my Federal tax, I knew I needed help. That's where TurboTax Live came in and saved me. My tax rep, Mark, was knowledgeable, professional, friendly, and fast. I am confident I made the right choice in letting TurboTax do my returns for me.
Date published: 2022-06-03
Rated 2 out of 5 by from Lots of delays The TurboTax experts were fine, but the whole process took much longer than I expected and seemed to be filled with delays. I started two months before the deadline, had a lot of back and forth with my original expert (Joe), only to be transferred to a new person shortly after the tax deadline. The new person (Matt) was much more responsive, and he pushed to get it done.
Date published: 2022-06-03
Rated 5 out of 5 by from PURELY AWESOME FROM BEGINNING TO END, IT WAS GREAT! LOOK FORWARD TO NEXT YEAR!
Date published: 2022-06-03
All TurboTax® Offerings Reviews - Page 3651
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is the best The sight is easy to read and navigate someone helped me and they were great
Date published: 2022-06-04
Rated 5 out of 5 by from Ms I love it this I got help Now nice I'm good now have a good day
Date published: 2022-06-04
Rated 5 out of 5 by from No stress and very easy to use every year Best program a person could ever have, cost effective, intuitive, and access to a plethora of professionals at the click of a button.
Date published: 2022-06-04
Rated 5 out of 5 by from Awesome Experience Julius DEFINITELY made this process easy! I will definitely consider this method again!
Date published: 2022-06-04
Rated 1 out of 5 by from If I could give zero stars, I would This has been one of the worst experiences ever. I will never use your services again, nor will I ever recommend anyone I know use you either. I had to refile my taxes twice because a form was required that you didn't have a place to fill out. Then after ages of searching on your automated customer service, I finally found it for myself and you would let me refile unless I paid you a ridiculous amount of money. Being forced to pay $152 so I can claim a $2 credit I didn't even want is absolutely ridiculous.
Date published: 2022-06-04
Rated 5 out of 5 by from Good experience and helpful people The TurboTax live people were very helpful and did more that I asked. I appreciate that!
Date published: 2022-06-04
Rated 3 out of 5 by from State tax return prompt needs work In Florida s-corps don't have to file state taxes if there isn't any federal liability. REALLY lame that it knows I have 0 liability and still pushed me to buy the state return package.
Date published: 2022-06-03
Rated 5 out of 5 by from TurboTax rocks! After attempting to do my Federal tax, I knew I needed help. That's where TurboTax Live came in and saved me. My tax rep, Mark, was knowledgeable, professional, friendly, and fast. I am confident I made the right choice in letting TurboTax do my returns for me.
Date published: 2022-06-03
Rated 2 out of 5 by from Lots of delays The TurboTax experts were fine, but the whole process took much longer than I expected and seemed to be filled with delays. I started two months before the deadline, had a lot of back and forth with my original expert (Joe), only to be transferred to a new person shortly after the tax deadline. The new person (Matt) was much more responsive, and he pushed to get it done.
Date published: 2022-06-03
Rated 5 out of 5 by from PURELY AWESOME FROM BEGINNING TO END, IT WAS GREAT! LOOK FORWARD TO NEXT YEAR!
Date published: 2022-06-03
All TurboTax® Offerings Reviews - Page 3651