TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy Good product, easy to work with. Good to be well prepared
Date published: 2023-04-19
Rated 5 out of 5 by from super eazy! fun experience looking forward to next year !!!!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Outrageous fee on paying through the system We owed over $13,000 to the IRS. The Turbotax formula for charging a portion of taxes owed charged us over $300 just for paying through the system. Turbo tax had no more effort to pay $13,000 than it does to pay $13. I'll be going back to H&R Block software next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Product--Much improved version Excellent Product--Much improved version compared to any earlier ones! Congratulations and keep it up!
Date published: 2023-04-19
Rated 2 out of 5 by from Improvement Needed This review is specific to two products, TurboTax Home & Business and TurboTax Business. I've been a TurboTax customer for 25+ years, but growing tired of encountering the same unresolved issues every year. It doesn't appear TurboTax employees use the product since there are so many nuances/annoyances that aren't getting fixed and don't require feedback from customers to become aware of the issues. Just Google tax questions and include "TurboTax" in the search, you'll see how many topics need improvement. 1) There are numerous inputs that should be populated from the prior year transfer that I shouldn't have to track down.; 2) For me, tax year 2002 included a farm and equipment sale. Your step-by-step for depreciation is grossly inadequate. I ended up having to go to the forms to finish it myself.; 3) If I've already been through certain sections and I'm going back to verify/doublecheck an input, why do I have to go back through all the numerous screens of preliminary questions to get to the input, and in some instances, I have to "reselect" preliminary responses.; 4) My property sale was entered twice by the software which I was able to identify and delete since I had to finish using the forms rather than step-by-step.; 5) Several Q&A screens are circular ... they repeat or subsequently I get asked the same question.; 6) How many times do I have to say "skip state return", my address is in Texas and I responded that I lived in Texas for the entire tax year, yet the software is generic and unable to distinguish what's applicable. I'll be reviewing other tax software for 2023.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax I love TurboTax!! Other than I had to pay this year for yalls service!!! GRRRRRRRRRR! Still love yall! Keep up the good work!
Date published: 2023-04-19
Rated 5 out of 5 by from Love Turbo Tax My tax situation is fairly simple and TurboTax makes it easy for me to do my taxes from my home on my time schedule.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is the greatest I am so grateful for all the personal assistance I received, everyone was so patient and professional. I really appreciate you all.
Date published: 2023-04-19
Rated 5 out of 5 by from please use turbo tax In my opinion this is the best way to do your taxes. you learn so much with them. throughout the year u will keep up with things that are deductions based off the questions they asked u from the year before.
Date published: 2023-04-19
Rated 5 out of 5 by from I have been using turbo tax for over twenty years I have always had excellent results and service from Turbo Tax
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 365
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Good product, easy to work with. Good to be well prepared
Date published: 2023-04-19
Rated 5 out of 5 by from super eazy! fun experience looking forward to next year !!!!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 2 out of 5 by from Outrageous fee on paying through the system We owed over $13,000 to the IRS. The Turbotax formula for charging a portion of taxes owed charged us over $300 just for paying through the system. Turbo tax had no more effort to pay $13,000 than it does to pay $13. I'll be going back to H&R Block software next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Product--Much improved version Excellent Product--Much improved version compared to any earlier ones! Congratulations and keep it up!
Date published: 2023-04-19
Rated 2 out of 5 by from Improvement Needed This review is specific to two products, TurboTax Home & Business and TurboTax Business. I've been a TurboTax customer for 25+ years, but growing tired of encountering the same unresolved issues every year. It doesn't appear TurboTax employees use the product since there are so many nuances/annoyances that aren't getting fixed and don't require feedback from customers to become aware of the issues. Just Google tax questions and include "TurboTax" in the search, you'll see how many topics need improvement. 1) There are numerous inputs that should be populated from the prior year transfer that I shouldn't have to track down.; 2) For me, tax year 2002 included a farm and equipment sale. Your step-by-step for depreciation is grossly inadequate. I ended up having to go to the forms to finish it myself.; 3) If I've already been through certain sections and I'm going back to verify/doublecheck an input, why do I have to go back through all the numerous screens of preliminary questions to get to the input, and in some instances, I have to "reselect" preliminary responses.; 4) My property sale was entered twice by the software which I was able to identify and delete since I had to finish using the forms rather than step-by-step.; 5) Several Q&A screens are circular ... they repeat or subsequently I get asked the same question.; 6) How many times do I have to say "skip state return", my address is in Texas and I responded that I lived in Texas for the entire tax year, yet the software is generic and unable to distinguish what's applicable. I'll be reviewing other tax software for 2023.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax I love TurboTax!! Other than I had to pay this year for yalls service!!! GRRRRRRRRRR! Still love yall! Keep up the good work!
Date published: 2023-04-19
Rated 5 out of 5 by from Love Turbo Tax My tax situation is fairly simple and TurboTax makes it easy for me to do my taxes from my home on my time schedule.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is the greatest I am so grateful for all the personal assistance I received, everyone was so patient and professional. I really appreciate you all.
Date published: 2023-04-19
Rated 5 out of 5 by from please use turbo tax In my opinion this is the best way to do your taxes. you learn so much with them. throughout the year u will keep up with things that are deductions based off the questions they asked u from the year before.
Date published: 2023-04-19
Rated 5 out of 5 by from I have been using turbo tax for over twenty years I have always had excellent results and service from Turbo Tax
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 365