TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from This year sucked Has worked great in the past, this year I couldn't e-file because turbo tax kept asking for my 2020 AGI???? I filed with you last year, it wouldn't upload???? So I have to file by mail because your chat help is so slow, I waited 20 minutes and gave up.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbotax is Great Everything went smooth. i would like to see the refund amount updated every time i hit continue.
Date published: 2022-03-27
Rated 5 out of 5 by from Excellent software, as always Easy to enter information, navigate and help information galore.
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax has become questionable Too many 'glitches' and bugs that require users to 'go back' in interview steps. Having completed the entire interview process, the program updated a couple times and ended up (during the check) finding some 'missing information' on tax forms. I had to go search the help page and read thru a thread of 12 users to find a solution that I should NOT have had to. This was related to the child tax credit and Foreign Income credit. In the case of the Foreign Income Credit, the interview changed the third time I went thru it (indicating it was an update?). I've been a devout TurboTax user for over 20 years, and I like the product. This was the 'buggiest' year yet. I'll give you 5 stars next year, but I can't just because I'm not sure if my e-file will be kicked back (if what I read in the help support topics is accurate) Suggestion: if you fix some items in a push out to users, in a push window, tell us to go back and re-complete the interview sections related to the change/update.
Date published: 2022-03-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME 8yr using Turbo Tax.....Love it. Simplifies an otherwise stressful and difficult task.
Date published: 2022-03-27
Rated 5 out of 5 by from Takes the worry out of doing your taxes. Walks you through all the steps. You don't get that nagging feeling like you forgot something.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is amazing. Thomas is awesome i hope i get you next year thank
Date published: 2022-03-27
Rated 2 out of 5 by from Disappointed I spent the better part of 3 days just rying to install Turbo Tax on my desktop computer. Support recommended that I Pay for a new copy and download it. Still not able to get it to load. It stopped just after it unpacked. Support then suggested that I should get an independent computer expert to review my computer. Eventually I got it to load on my laptop. Transferred my data and then I started to run into blank pages. Did find help on line forthis and switching to administrator fixed it. I have been using Turbo Tax for over 20 years and never had the the problems and frustrationsI had this year.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax live CPA is professional! Awesome service provided by TurboTax Live CPA, professional and knowledgable.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is excellent. I'm a retired CPA (age 79) & my firm used the professional version of Intuit (previously Lacerte). I've been using Turbo Tax since I retired 15 yrs ago. My only complaint, which I offer each year, is the software doesn't permit users to override the estimated tax calculations to save time. I compute my estimated payments as part of my annual tax projection & then I have to manipulate Turbo's numbers to agree with mine. Your data field below for nickname is a perfect example.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3634
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from This year sucked Has worked great in the past, this year I couldn't e-file because turbo tax kept asking for my 2020 AGI???? I filed with you last year, it wouldn't upload???? So I have to file by mail because your chat help is so slow, I waited 20 minutes and gave up.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbotax is Great Everything went smooth. i would like to see the refund amount updated every time i hit continue.
Date published: 2022-03-27
Rated 5 out of 5 by from Excellent software, as always Easy to enter information, navigate and help information galore.
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax has become questionable Too many 'glitches' and bugs that require users to 'go back' in interview steps. Having completed the entire interview process, the program updated a couple times and ended up (during the check) finding some 'missing information' on tax forms. I had to go search the help page and read thru a thread of 12 users to find a solution that I should NOT have had to. This was related to the child tax credit and Foreign Income credit. In the case of the Foreign Income Credit, the interview changed the third time I went thru it (indicating it was an update?). I've been a devout TurboTax user for over 20 years, and I like the product. This was the 'buggiest' year yet. I'll give you 5 stars next year, but I can't just because I'm not sure if my e-file will be kicked back (if what I read in the help support topics is accurate) Suggestion: if you fix some items in a push out to users, in a push window, tell us to go back and re-complete the interview sections related to the change/update.
Date published: 2022-03-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME 8yr using Turbo Tax.....Love it. Simplifies an otherwise stressful and difficult task.
Date published: 2022-03-27
Rated 5 out of 5 by from Takes the worry out of doing your taxes. Walks you through all the steps. You don't get that nagging feeling like you forgot something.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is amazing. Thomas is awesome i hope i get you next year thank
Date published: 2022-03-27
Rated 2 out of 5 by from Disappointed I spent the better part of 3 days just rying to install Turbo Tax on my desktop computer. Support recommended that I Pay for a new copy and download it. Still not able to get it to load. It stopped just after it unpacked. Support then suggested that I should get an independent computer expert to review my computer. Eventually I got it to load on my laptop. Transferred my data and then I started to run into blank pages. Did find help on line forthis and switching to administrator fixed it. I have been using Turbo Tax for over 20 years and never had the the problems and frustrationsI had this year.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax live CPA is professional! Awesome service provided by TurboTax Live CPA, professional and knowledgable.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax is excellent. I'm a retired CPA (age 79) & my firm used the professional version of Intuit (previously Lacerte). I've been using Turbo Tax since I retired 15 yrs ago. My only complaint, which I offer each year, is the software doesn't permit users to override the estimated tax calculations to save time. I compute my estimated payments as part of my annual tax projection & then I have to manipulate Turbo's numbers to agree with mine. Your data field below for nickname is a perfect example.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3634