TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use and follow I have been using Turbo tax for 11 years, great product. Seems better each year
Date published: 2022-10-17
Rated 3 out of 5 by from It messed up my taxes I added a business expense after I was about done with my taxes. I found a receipt for my cell phone, forgot I had purchased it last year. Looks like I actually added it in already but the wrong amount. Anyway, when I changed to the new higher amount, it actually made my taxes due go up! So just to check things out, I put the lower cost back in, and it added about another $700 to my taxes! I only changed the amount by about $100. So I put my new amount back in, and it took it back down to the first higher amount. I know this may sound confusing, but why did the numbers change, to a higher tax liability when I was added an expense?
Date published: 2022-10-17
Rated 5 out of 5 by from Simple Awesome - Loved it Step by step workflow based - user friendly and informative as well
Date published: 2022-10-17
Rated 3 out of 5 by from TT cannot handle Nonresident Status My spouse and I maintain separate residences. We each own our own home in the states where we live. Husband lives and works in Georgia for the full year. Wife lives and is retired in Missouri for the full year. Turbotax' Missouri product cannot electronically handle (online or CD disc) the taxes of the nonresident (taxpayer) and resident (retired spouse). Missouri has to be handled manually and USPS mailed to Missouri income tax department. i wish you would fix this.
Date published: 2022-10-17
Rated 4 out of 5 by from Nickel and Dime Time Turbo Tax - the program - great as always. Nickel and diming for additional state e-filing, after paying extra for the state - no bueno.
Date published: 2022-10-17
Rated 4 out of 5 by from Quite efficient Efficient, but this posting a review before viewing your tax summary is questionable and inappropriate I did not see option to skip.
Date published: 2022-10-17
Rated 5 out of 5 by from Extension Review I was helped by Eric (31-year CPA) who took the time to walk me through the final steps before submitting) Great job Eric Thank you
Date published: 2022-10-17
Rated 4 out of 5 by from Good product but did not collect all information OK but frustrating to have to answer 11 questions that should have been taken care of while going through all the forms
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is Number One! Turbo Tax is still the best tax software program, and it's even easier to follow and navigate.... it continues to improve.
Date published: 2022-10-17
Rated 2 out of 5 by from PROGRAM GETTING WORST Just as I was about to send the returns in, my return is being rejected due to Schedule 8812 "AdvPaymentQualChildrenSP should be blank", and three similar requirements. I DO NOT HAVE CHILDREN. So, frustrated and frustrating. I finally had to go thru the whole thing and select that I do not qualify for the Child Tax Credit. THEN, I was allowed to send in my returns. Didn't ask this in previous years. Must be a glitch, or bad programming.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 3633
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use and follow I have been using Turbo tax for 11 years, great product. Seems better each year
Date published: 2022-10-17
Rated 3 out of 5 by from It messed up my taxes I added a business expense after I was about done with my taxes. I found a receipt for my cell phone, forgot I had purchased it last year. Looks like I actually added it in already but the wrong amount. Anyway, when I changed to the new higher amount, it actually made my taxes due go up! So just to check things out, I put the lower cost back in, and it added about another $700 to my taxes! I only changed the amount by about $100. So I put my new amount back in, and it took it back down to the first higher amount. I know this may sound confusing, but why did the numbers change, to a higher tax liability when I was added an expense?
Date published: 2022-10-17
Rated 5 out of 5 by from Simple Awesome - Loved it Step by step workflow based - user friendly and informative as well
Date published: 2022-10-17
Rated 3 out of 5 by from TT cannot handle Nonresident Status My spouse and I maintain separate residences. We each own our own home in the states where we live. Husband lives and works in Georgia for the full year. Wife lives and is retired in Missouri for the full year. Turbotax' Missouri product cannot electronically handle (online or CD disc) the taxes of the nonresident (taxpayer) and resident (retired spouse). Missouri has to be handled manually and USPS mailed to Missouri income tax department. i wish you would fix this.
Date published: 2022-10-17
Rated 4 out of 5 by from Nickel and Dime Time Turbo Tax - the program - great as always. Nickel and diming for additional state e-filing, after paying extra for the state - no bueno.
Date published: 2022-10-17
Rated 4 out of 5 by from Quite efficient Efficient, but this posting a review before viewing your tax summary is questionable and inappropriate I did not see option to skip.
Date published: 2022-10-17
Rated 5 out of 5 by from Extension Review I was helped by Eric (31-year CPA) who took the time to walk me through the final steps before submitting) Great job Eric Thank you
Date published: 2022-10-17
Rated 4 out of 5 by from Good product but did not collect all information OK but frustrating to have to answer 11 questions that should have been taken care of while going through all the forms
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is Number One! Turbo Tax is still the best tax software program, and it's even easier to follow and navigate.... it continues to improve.
Date published: 2022-10-17
Rated 2 out of 5 by from PROGRAM GETTING WORST Just as I was about to send the returns in, my return is being rejected due to Schedule 8812 "AdvPaymentQualChildrenSP should be blank", and three similar requirements. I DO NOT HAVE CHILDREN. So, frustrated and frustrating. I finally had to go thru the whole thing and select that I do not qualify for the Child Tax Credit. THEN, I was allowed to send in my returns. Didn't ask this in previous years. Must be a glitch, or bad programming.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 3633