TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Helpful, but difficult Overall, I can't imagine doing taxes without Turbo Tax, but there were some issues. (1) I was told that I had to upgrade from Turbo Tax Deluxe to Turbo Tax Premier because we sold a second home in another state, but I couldn't see any difference in the way the two products handled the sale. I was pleased, however, that Turbo Tax ensured that I did not have to pay tax on the home sale in both states. (2) E-filing the first state tax return was supposed to be free, but I was charged $25 each for filing the two state returns. (3) Getting advice took a lot of digging, and getting to talk to a person was very difficult.
Date published: 2023-04-12
Rated 5 out of 5 by from Love me some TurboTax Great experience. Only took 41 minutes to complete federal and state taxes. And got a refund.
Date published: 2023-04-12
Rated 5 out of 5 by from quick and helpful Quick, stress free and easy return. I was about to get my taxes done before the deadline.
Date published: 2023-04-12
Rated 4 out of 5 by from Full service Agent was knowledgeable ,and helpful and patient with filling taxes
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax has been great for years! Turbo Tax has always been easy to use. Fast and convenient.
Date published: 2023-04-12
Rated 5 out of 5 by from great easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-12
Rated 2 out of 5 by from Has gotten significantly more inefficient I had to re enter the same stock information 3 times, also stop with the constant prompts to upgrade.
Date published: 2023-04-12
Rated 1 out of 5 by from Super confusing and not helpful I thought Turbo Tax was great, and I still recommend it to friends who have things easy…I thought that was my case until I used Turbo Tax Live, and my tax professional tried to get me to call the IRS on my college. While she may have been true, she was wildly unhelpful for the questions I actually had and then did not follow up on my phone call. I then had to PAY Turbo Tax for the work that my tax professional DID NOT do. Extremely frustrating.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy and fast Turbo tax is very easy to use. It walks you through with easy to follow questions
Date published: 2023-04-12
Rated 5 out of 5 by from Great experience with Turbo Tax. Phyllis was great to deal with. I will definitely use TurboTax again.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3632
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful, but difficult Overall, I can't imagine doing taxes without Turbo Tax, but there were some issues. (1) I was told that I had to upgrade from Turbo Tax Deluxe to Turbo Tax Premier because we sold a second home in another state, but I couldn't see any difference in the way the two products handled the sale. I was pleased, however, that Turbo Tax ensured that I did not have to pay tax on the home sale in both states. (2) E-filing the first state tax return was supposed to be free, but I was charged $25 each for filing the two state returns. (3) Getting advice took a lot of digging, and getting to talk to a person was very difficult.
Date published: 2023-04-12
Rated 5 out of 5 by from Love me some TurboTax Great experience. Only took 41 minutes to complete federal and state taxes. And got a refund.
Date published: 2023-04-12
Rated 5 out of 5 by from quick and helpful Quick, stress free and easy return. I was about to get my taxes done before the deadline.
Date published: 2023-04-12
Rated 4 out of 5 by from Full service Agent was knowledgeable ,and helpful and patient with filling taxes
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax has been great for years! Turbo Tax has always been easy to use. Fast and convenient.
Date published: 2023-04-12
Rated 5 out of 5 by from great easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-12
Rated 2 out of 5 by from Has gotten significantly more inefficient I had to re enter the same stock information 3 times, also stop with the constant prompts to upgrade.
Date published: 2023-04-12
Rated 1 out of 5 by from Super confusing and not helpful I thought Turbo Tax was great, and I still recommend it to friends who have things easy…I thought that was my case until I used Turbo Tax Live, and my tax professional tried to get me to call the IRS on my college. While she may have been true, she was wildly unhelpful for the questions I actually had and then did not follow up on my phone call. I then had to PAY Turbo Tax for the work that my tax professional DID NOT do. Extremely frustrating.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy and fast Turbo tax is very easy to use. It walks you through with easy to follow questions
Date published: 2023-04-12
Rated 5 out of 5 by from Great experience with Turbo Tax. Phyllis was great to deal with. I will definitely use TurboTax again.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3632