TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Full of Bugs I've used TurboTax for over 10 years, and I've never encountered so many glitches. I used the step-through method, and it left me with many errors upon review that I had to look up the IRS requirements and then go back to the forms to manually correct. Finally, when it came time to print my return, the app stalled and had to be ForceQuit (Mac system)— this happened 3 times before I finally succeeded in printing my return. Generally, sloppy programming compared to the high quality of past years.
Date published: 2021-04-13
Rated 5 out of 5 by from So simple and so fast!!! It was VERY easy to navigate through the process, and, something you don't see very often - the HELP documentation helped!!!!
Date published: 2021-04-13
Rated 4 out of 5 by from Still some trouble, not knowing what to input? Did not use a repersentive to assist with my taxes. I get lost in the forms and questions asked.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is Awesome! You guys are great and have a great system, and I hope to keep going and filing with you.
Date published: 2021-04-13
Rated 2 out of 5 by from Unreadable files Mostly pleasant except for needing to redo a couple of returns that became unreadable. That was a lot of work.
Date published: 2021-04-13
Rated 5 out of 5 by from Live help was great Agents were so helpful. I highly recommend using it
Date published: 2021-04-13
Rated 4 out of 5 by from Turbo Tax is really good - but Over all this is still great software. The new 2020 TurboTax is not following Federal and State guidelines when e-filing. Importing 1099-B transactions is not populating Form 8949 correctly (like last year) and is forcing customers to mail in a paper backup copies of the 1099-B received from the investment firm. What is the sense of e-filing if you can't do all this online like last year?
Date published: 2021-04-13
Rated 5 out of 5 by from 2020 Taxes I found the program very user friendly. It was informative and easy to follow.
Date published: 2021-04-13
Rated 5 out of 5 by from Highly recommend Turbo Tax. I've successfully used Turbo Tax and other Intuit products for years. They're generally user friendly for the layperson (not an accountant). Expensive if you need help from a professional, but otherwise a great company.
Date published: 2021-04-13
Rated 4 out of 5 by from EXCELLENT I HOPE I GET THIS REFUND FROM TURBOTAX SOON, I HAVE TRIED IT SEVERALLY.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3618
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Full of Bugs I've used TurboTax for over 10 years, and I've never encountered so many glitches. I used the step-through method, and it left me with many errors upon review that I had to look up the IRS requirements and then go back to the forms to manually correct. Finally, when it came time to print my return, the app stalled and had to be ForceQuit (Mac system)— this happened 3 times before I finally succeeded in printing my return. Generally, sloppy programming compared to the high quality of past years.
Date published: 2021-04-13
Rated 5 out of 5 by from So simple and so fast!!! It was VERY easy to navigate through the process, and, something you don't see very often - the HELP documentation helped!!!!
Date published: 2021-04-13
Rated 4 out of 5 by from Still some trouble, not knowing what to input? Did not use a repersentive to assist with my taxes. I get lost in the forms and questions asked.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is Awesome! You guys are great and have a great system, and I hope to keep going and filing with you.
Date published: 2021-04-13
Rated 2 out of 5 by from Unreadable files Mostly pleasant except for needing to redo a couple of returns that became unreadable. That was a lot of work.
Date published: 2021-04-13
Rated 5 out of 5 by from Live help was great Agents were so helpful. I highly recommend using it
Date published: 2021-04-13
Rated 4 out of 5 by from Turbo Tax is really good - but Over all this is still great software. The new 2020 TurboTax is not following Federal and State guidelines when e-filing. Importing 1099-B transactions is not populating Form 8949 correctly (like last year) and is forcing customers to mail in a paper backup copies of the 1099-B received from the investment firm. What is the sense of e-filing if you can't do all this online like last year?
Date published: 2021-04-13
Rated 5 out of 5 by from 2020 Taxes I found the program very user friendly. It was informative and easy to follow.
Date published: 2021-04-13
Rated 5 out of 5 by from Highly recommend Turbo Tax. I've successfully used Turbo Tax and other Intuit products for years. They're generally user friendly for the layperson (not an accountant). Expensive if you need help from a professional, but otherwise a great company.
Date published: 2021-04-13
Rated 4 out of 5 by from EXCELLENT I HOPE I GET THIS REFUND FROM TURBOTAX SOON, I HAVE TRIED IT SEVERALLY.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3618