TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Turbo Tax was partly awesome with too much very fr Initial attempt to file online was met with a multiple page disclaimer regarding privacy and to whom TT may give my data, pages which scrolled poorly. Switching to a downloaded Online version had a frightening disclaimer regarding to whom they may give my data. EVENTUALLY I was able to operate the downloaded version which found some interesting benefit for me but did not disclose what they were and finally would not e-file without multiple attempts to discover just was was wrong. eg: I was to go to MENU which did not exist!
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is excellent I loved the federal portion. I would like to improve state portion and organized the way federal is organized.
Date published: 2022-03-27
Rated 5 out of 5 by from another great year with a great product we have used TurboTax for over ten years and it has made doing taxes worry free
Date published: 2022-03-27
Rated 1 out of 5 by from I've relied upon this program for years. But E-File simply will not work for me. I've gotten the same error about AGI not matching what the IRS has. I got a transcript to see what the IRS has, and it WAS dofferent from what is stored in Turbo Tax 2020. I changed the AGI to what the IRS transcript has for E-File for the 10th time. And it will not go. I'm extremely incensed that the instructions say you can choose a 5 digit PIN, but then get the message that "the AGI or PIN do not match." This is ludicrous. How can two totally different elements be a rejection problem and I have to figure out which? NEVER going through this again!
Date published: 2022-03-27
Rated 5 out of 5 by from turbotax is awsome It took just a few minutes and am getting back more than I thought
Date published: 2022-03-27
Rated 4 out of 5 by from Great self-employment tax filing system Using turbo tax for self-employment was easier than I thought since this is the first year I am filing tax returns with self-employment income. I'm glad turbotax had this system because it is complicated to file self-employment taxes the first time.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax Awesome TurboTax live expert was a good experience. Our expert answered every question and hit every area of concern and maximized our deductions in a way that worked for your situation.
Date published: 2022-03-27
Rated 1 out of 5 by from Turbo Tax stinks and makes errors Federal tax e-file was rejected. Says the AGI turbo tax computed last year doesn't match IRS records! Also, Turbotax did not allow a credit on Virginia Taxes for taxes paid to another state (never "asked the question" despite the fact that there were W-2s from multiple states entered. I had to go into "forms" view and create the proper virginia form myself. Turbotax almost cost me $1000 by making that error.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo tax Helpful. It makes filling tax less headache. Thank you.
Date published: 2022-03-27
Rated 1 out of 5 by from Good software but VERY high processing fee The process was straight forward but the last step (submitting data to State) would cost $25 plus an additional $60 if I chose the fee to come from my refund. This was high-cost and, due in-part to its sneaky-ness, an overall disappointment and negative customer experience for me.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3615
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax was partly awesome with too much very fr Initial attempt to file online was met with a multiple page disclaimer regarding privacy and to whom TT may give my data, pages which scrolled poorly. Switching to a downloaded Online version had a frightening disclaimer regarding to whom they may give my data. EVENTUALLY I was able to operate the downloaded version which found some interesting benefit for me but did not disclose what they were and finally would not e-file without multiple attempts to discover just was was wrong. eg: I was to go to MENU which did not exist!
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is excellent I loved the federal portion. I would like to improve state portion and organized the way federal is organized.
Date published: 2022-03-27
Rated 5 out of 5 by from another great year with a great product we have used TurboTax for over ten years and it has made doing taxes worry free
Date published: 2022-03-27
Rated 1 out of 5 by from I've relied upon this program for years. But E-File simply will not work for me. I've gotten the same error about AGI not matching what the IRS has. I got a transcript to see what the IRS has, and it WAS dofferent from what is stored in Turbo Tax 2020. I changed the AGI to what the IRS transcript has for E-File for the 10th time. And it will not go. I'm extremely incensed that the instructions say you can choose a 5 digit PIN, but then get the message that "the AGI or PIN do not match." This is ludicrous. How can two totally different elements be a rejection problem and I have to figure out which? NEVER going through this again!
Date published: 2022-03-27
Rated 5 out of 5 by from turbotax is awsome It took just a few minutes and am getting back more than I thought
Date published: 2022-03-27
Rated 4 out of 5 by from Great self-employment tax filing system Using turbo tax for self-employment was easier than I thought since this is the first year I am filing tax returns with self-employment income. I'm glad turbotax had this system because it is complicated to file self-employment taxes the first time.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax Awesome TurboTax live expert was a good experience. Our expert answered every question and hit every area of concern and maximized our deductions in a way that worked for your situation.
Date published: 2022-03-27
Rated 1 out of 5 by from Turbo Tax stinks and makes errors Federal tax e-file was rejected. Says the AGI turbo tax computed last year doesn't match IRS records! Also, Turbotax did not allow a credit on Virginia Taxes for taxes paid to another state (never "asked the question" despite the fact that there were W-2s from multiple states entered. I had to go into "forms" view and create the proper virginia form myself. Turbotax almost cost me $1000 by making that error.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo tax Helpful. It makes filling tax less headache. Thank you.
Date published: 2022-03-27
Rated 1 out of 5 by from Good software but VERY high processing fee The process was straight forward but the last step (submitting data to State) would cost $25 plus an additional $60 if I chose the fee to come from my refund. This was high-cost and, due in-part to its sneaky-ness, an overall disappointment and negative customer experience for me.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3615