TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from What a relief; excellent service So easy with Turbo Tax; great help boxes; like free service
Date published: 2022-03-27
Rated 3 out of 5 by from So-so It took TurboTax Live Full Service over a month to complete our taxes. Our original expert was almost done with our taxes after over a week of working on them when she apparently left the company. A week of no communication goes by despite my several attempts to reach out and I was finally assigned a new tax expert Cynthia. Cynthia was wonderful and readily available to clearly communicate any questions or concerns we had during the process. Cynthia gets 10/10, however, the TurboTax live experience was sub par due to a flaky tax preparer and the amount of time it took for our taxes to get finished.
Date published: 2022-03-27
Rated 5 out of 5 by from Easy and reliable! Only took about 2 hours to prepare and file. I love that lots of information carries over year to year.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax makes filing easy I have used TurboTax for years, and would never do our taxes without it. It makes filing taxes as easy as possible, given our situation. My only complaint is that the website can be hard to read, because the text is often light gray against a white background, and my eyes cannot distinguish the colors well. (I select the text, so it becomes white against a dark background, so I can read it.) Fortunatelly, however, that is not an issue with the software itself, which is very easy to use and read.
Date published: 2022-03-27
Rated 5 out of 5 by from Nice system Easy to use as a first-time user. It helped look at credits I could use in my tax returns.
Date published: 2022-03-27
Rated 5 out of 5 by from Good Tax Program Program is good; however, I did the paper version for years. I like the stock portion of the program which downloads the forms automatically.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax Make Filing Taxes Stress Free The program was very easy to use! Scanning in the W2 forms made the process a lot faster and more accurate. Thank you Turbo Tax!
Date published: 2022-03-27
Rated 3 out of 5 by from Turbo Tax Business My experience was not as planned. In other words, the software needs more improvement in terms of having it more friendly for the non accountants like me. Their needs to be a better way in doing this and take much less time.
Date published: 2022-03-27
Rated 5 out of 5 by from turbo tax is awesome and so is Kwame There were many times that I wasn't sure how to respond to a question so I did the live help from an expert, (Kwame). he was so good at what he does, patient, professional and kind, He had all the answers and it gave me peace of mind.
Date published: 2022-03-27
Rated 4 out of 5 by from Let me tell ya The first 2021 turbo tax delux I purchased at target in clark, nj. The license # had been stolen out of the dvd case. The second one was under lock and key at Best Buy in Stroudsburg, PA. The license # was still in it. Then I had trouble requiring opening an account to get through to phone support because the free state wouldn't download. The operator was very helpful and resolved my issue. Other than that it works great and I have used it for several years now.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3611
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from What a relief; excellent service So easy with Turbo Tax; great help boxes; like free service
Date published: 2022-03-27
Rated 3 out of 5 by from So-so It took TurboTax Live Full Service over a month to complete our taxes. Our original expert was almost done with our taxes after over a week of working on them when she apparently left the company. A week of no communication goes by despite my several attempts to reach out and I was finally assigned a new tax expert Cynthia. Cynthia was wonderful and readily available to clearly communicate any questions or concerns we had during the process. Cynthia gets 10/10, however, the TurboTax live experience was sub par due to a flaky tax preparer and the amount of time it took for our taxes to get finished.
Date published: 2022-03-27
Rated 5 out of 5 by from Easy and reliable! Only took about 2 hours to prepare and file. I love that lots of information carries over year to year.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax makes filing easy I have used TurboTax for years, and would never do our taxes without it. It makes filing taxes as easy as possible, given our situation. My only complaint is that the website can be hard to read, because the text is often light gray against a white background, and my eyes cannot distinguish the colors well. (I select the text, so it becomes white against a dark background, so I can read it.) Fortunatelly, however, that is not an issue with the software itself, which is very easy to use and read.
Date published: 2022-03-27
Rated 5 out of 5 by from Nice system Easy to use as a first-time user. It helped look at credits I could use in my tax returns.
Date published: 2022-03-27
Rated 5 out of 5 by from Good Tax Program Program is good; however, I did the paper version for years. I like the stock portion of the program which downloads the forms automatically.
Date published: 2022-03-27
Rated 5 out of 5 by from TurboTax Make Filing Taxes Stress Free The program was very easy to use! Scanning in the W2 forms made the process a lot faster and more accurate. Thank you Turbo Tax!
Date published: 2022-03-27
Rated 3 out of 5 by from Turbo Tax Business My experience was not as planned. In other words, the software needs more improvement in terms of having it more friendly for the non accountants like me. Their needs to be a better way in doing this and take much less time.
Date published: 2022-03-27
Rated 5 out of 5 by from turbo tax is awesome and so is Kwame There were many times that I wasn't sure how to respond to a question so I did the live help from an expert, (Kwame). he was so good at what he does, patient, professional and kind, He had all the answers and it gave me peace of mind.
Date published: 2022-03-27
Rated 4 out of 5 by from Let me tell ya The first 2021 turbo tax delux I purchased at target in clark, nj. The license # had been stolen out of the dvd case. The second one was under lock and key at Best Buy in Stroudsburg, PA. The license # was still in it. Then I had trouble requiring opening an account to get through to phone support because the free state wouldn't download. The operator was very helpful and resolved my issue. Other than that it works great and I have used it for several years now.
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3611