TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from easy/fast/awesome First time using TurboTax and was an easy and fast process. Also, the Live help was great.
Date published: 2021-04-13
Rated 4 out of 5 by from Simple and Quick It just walks you through each step. I like that it pulls up my info and I dont have to type in all the info. Only 4 stars because I didn't see anywhere that said that there is a $40 fee to pay with tax return.
Date published: 2021-04-13
Rated 4 out of 5 by from Average software Don't care for the forcing of the customer to E file and the end of completion
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome was able to complete everything super fast Did not need an expert the system handled it all!!!
Date published: 2021-04-13
Rated 5 out of 5 by from The service is excellent This was the first time I did my taxes myself and it was a breeze. Very impressed with the service.
Date published: 2021-04-13
Rated 2 out of 5 by from Broken Features & Hidden Costs Several of the features intended to make life easier don't work. TurboTax was unable to automatically pull a single one of my bank account's tax form data. When I used the "upload document" option instead, the program doesn't recognize nonstandard form layouts, and you have to double check anything anyway. I found several mistakes on my Vanguard forms. Lastly, this was my first year where I had to file a state return, and TurboTax snuck in another $50 charge for the state return. How are state returns not included in the $90 "Premium" package. What a rip off.
Date published: 2021-04-13
Rated 5 out of 5 by from Streamlines a very complex and difficult process The Customer Service support with TurboTax Premier is exceptional. They are patient, knowledgeable and happy to help.
Date published: 2021-04-13
Rated 5 out of 5 by from Very convenient and reliable I enjoy the no hassle feeling I have when I complete mmy taxes
Date published: 2021-04-13
Rated 5 out of 5 by from Easiest way to do taxes This was my first time doing taxes completely on my own and Turbo Tax made it so easy and was very helpful.
Date published: 2021-04-13
Rated 5 out of 5 by from Easy and Intuitive! Very easy user flow, and made filing very smooth and efficient
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3584
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy/fast/awesome First time using TurboTax and was an easy and fast process. Also, the Live help was great.
Date published: 2021-04-13
Rated 4 out of 5 by from Simple and Quick It just walks you through each step. I like that it pulls up my info and I dont have to type in all the info. Only 4 stars because I didn't see anywhere that said that there is a $40 fee to pay with tax return.
Date published: 2021-04-13
Rated 4 out of 5 by from Average software Don't care for the forcing of the customer to E file and the end of completion
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome was able to complete everything super fast Did not need an expert the system handled it all!!!
Date published: 2021-04-13
Rated 5 out of 5 by from The service is excellent This was the first time I did my taxes myself and it was a breeze. Very impressed with the service.
Date published: 2021-04-13
Rated 2 out of 5 by from Broken Features & Hidden Costs Several of the features intended to make life easier don't work. TurboTax was unable to automatically pull a single one of my bank account's tax form data. When I used the "upload document" option instead, the program doesn't recognize nonstandard form layouts, and you have to double check anything anyway. I found several mistakes on my Vanguard forms. Lastly, this was my first year where I had to file a state return, and TurboTax snuck in another $50 charge for the state return. How are state returns not included in the $90 "Premium" package. What a rip off.
Date published: 2021-04-13
Rated 5 out of 5 by from Streamlines a very complex and difficult process The Customer Service support with TurboTax Premier is exceptional. They are patient, knowledgeable and happy to help.
Date published: 2021-04-13
Rated 5 out of 5 by from Very convenient and reliable I enjoy the no hassle feeling I have when I complete mmy taxes
Date published: 2021-04-13
Rated 5 out of 5 by from Easiest way to do taxes This was my first time doing taxes completely on my own and Turbo Tax made it so easy and was very helpful.
Date published: 2021-04-13
Rated 5 out of 5 by from Easy and Intuitive! Very easy user flow, and made filing very smooth and efficient
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3584