TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from TurboTax is a great service/tool Turbotax's tools are easy to use when filing by yourself. Their CPA's are a great help as well. I highly recommend them.
Date published: 2022-03-28
Rated 1 out of 5 by from TurboTax Customer Service is Not Helpful All during 2021 I lived and worked in VA, but recently moved to Wisconsin. I wanted to confirm the correct address for my filing (putting down my current address out of state vs. the address I lived in all of 2021) and it took nearly 1.5 hours to have this question verified! I was bounced around from person-to-person. The chat told me to wait for 13 minutes and then no one came. I received a call and no one was there so I had to keep getting back in the queue. The "product managers" were somewhat confused and fluctuated between being rude and considerate. I would not consider the customer service at Turbo Tax very helpful, in fact, it is not. The software is decent though. It would be too bad if you had a question...
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you Turbo tax! Turbo tax is efficient and easy to use! Thank you!
Date published: 2022-03-28
Rated 1 out of 5 by from Turbo Tax is Terrible Always asking customers to upgrade to maximize corporate profit, does not care or want to help the customers AT ALL
Date published: 2022-03-28
Rated 5 out of 5 by from TURBO TAX IS AWESOMELY GREAT! VERY EASY AND COMFORTABLE TO USE, I USE IT EVERY YEAR
Date published: 2022-03-28
Rated 5 out of 5 by from great program and very intuitive was easy and the way tey walk me through last year makes me feel safe and easy
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is painless Easy and thorough. Made filing simple and painless.
Date published: 2022-03-28
Rated 4 out of 5 by from Most helpful in getting the most amount for tax re I enjoy the format of the Intuit Turbotax system. It is a time saver and I can see the results on the screen as I am filing. I highly recommend this product to anyone that needs an accurate and timely tax return. Most satisfied
Date published: 2022-03-28
Rated 4 out of 5 by from Should have information about Economic Stimulus I finished the tax at least a month ahead, but I don't know how to deal with the Economic Stimulus Payment. I have to research online to know how to handle it. It would have been better if Turbo Tax has these information upfront. A lot of tax preparation question is hard to find within Turbo Tax, making filing difficult. An example is for ISO.
Date published: 2022-03-28
Rated 5 out of 5 by from Taxes made Easy Turbo Tax is a very intuitive and easy program to use. Every year it becomes better and easier to use. Such a time-saver! Highly recommend.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3584
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is a great service/tool Turbotax's tools are easy to use when filing by yourself. Their CPA's are a great help as well. I highly recommend them.
Date published: 2022-03-28
Rated 1 out of 5 by from TurboTax Customer Service is Not Helpful All during 2021 I lived and worked in VA, but recently moved to Wisconsin. I wanted to confirm the correct address for my filing (putting down my current address out of state vs. the address I lived in all of 2021) and it took nearly 1.5 hours to have this question verified! I was bounced around from person-to-person. The chat told me to wait for 13 minutes and then no one came. I received a call and no one was there so I had to keep getting back in the queue. The "product managers" were somewhat confused and fluctuated between being rude and considerate. I would not consider the customer service at Turbo Tax very helpful, in fact, it is not. The software is decent though. It would be too bad if you had a question...
Date published: 2022-03-28
Rated 5 out of 5 by from Thank you Turbo tax! Turbo tax is efficient and easy to use! Thank you!
Date published: 2022-03-28
Rated 1 out of 5 by from Turbo Tax is Terrible Always asking customers to upgrade to maximize corporate profit, does not care or want to help the customers AT ALL
Date published: 2022-03-28
Rated 5 out of 5 by from TURBO TAX IS AWESOMELY GREAT! VERY EASY AND COMFORTABLE TO USE, I USE IT EVERY YEAR
Date published: 2022-03-28
Rated 5 out of 5 by from great program and very intuitive was easy and the way tey walk me through last year makes me feel safe and easy
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is painless Easy and thorough. Made filing simple and painless.
Date published: 2022-03-28
Rated 4 out of 5 by from Most helpful in getting the most amount for tax re I enjoy the format of the Intuit Turbotax system. It is a time saver and I can see the results on the screen as I am filing. I highly recommend this product to anyone that needs an accurate and timely tax return. Most satisfied
Date published: 2022-03-28
Rated 4 out of 5 by from Should have information about Economic Stimulus I finished the tax at least a month ahead, but I don't know how to deal with the Economic Stimulus Payment. I have to research online to know how to handle it. It would have been better if Turbo Tax has these information upfront. A lot of tax preparation question is hard to find within Turbo Tax, making filing difficult. An example is for ISO.
Date published: 2022-03-28
Rated 5 out of 5 by from Taxes made Easy Turbo Tax is a very intuitive and easy program to use. Every year it becomes better and easier to use. Such a time-saver! Highly recommend.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3584