TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Even more improved in 2023! Super easy to use. Loved the upload/auto fill options. Fun animations while waiting making it clear things were processing . Finished my return including tallying charitable contributions in just over an hour. Only hang up was it was wanting to apply a Schedule E from years past and I have not rented part of the property for several years. It was hanging things up . I found a way to delete the form but hope I can find it again should I choose to rent a room again. Otherwise, super great!
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax is awesome and easy to navigate.great Program is not easy for Railroad Retirement 1099R.
Date published: 2023-04-12
Rated 5 out of 5 by from Live chat with Tiffany was so helpful Mostly simple to navigate. Live chat with Tiffany was so helpful, I read and re-read the issue and couldn't see why there's an issue. Tiffany navigated with me and showed me my error.
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax - good on input but some rough edges We used Turbo Tax for the first time in 2023, and although it worked smoothly for Federal, there were a few hiccups for State (we live in Minnesota). It recommended the Standard Deduction, but later we found out that we couldn't use it, and once we started filling out one of the optional forms, it was very difficult to get Turbo Tax to allow us to drop it.
Date published: 2023-04-12
Rated 3 out of 5 by from Turbo Tax is NOT Friendly My experience was good except I have the same issue year after year. I usually purchase the CD version and it has always been almost impossible to be able to withdraw the information from the previous year saved in my computer as a PDF file which is the only option given to save. I'm really TIRED of the same old issue every year. Most certainly, I will use a different tax software next year
Date published: 2023-04-12
Rated 3 out of 5 by from State file fee should be included with purchase I am disappointed that I paid extra at the time of purchase for the state fee and it turns out to have no reduction in cost to get your state taxes filed. I still have to pay $25 to file the tax return for the state. I feel like I have been had. You should include the state file fee in the entire purchase price without expecting to pay more. Very inconvenient!!!!
Date published: 2023-04-12
Rated 4 out of 5 by from Have used Turbo Tax for 8 years Easy to use and convenient, you don't have to leave the house.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax expert help is good It is easy to file taxes with Turbo Tax. The expert help is awesome.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use Very useful to use and if I did not understand something there was always someone waiting to assist. And assisting was quick
Date published: 2023-04-12
Rated 5 out of 5 by from clear and easy I have been filing on my own since I was 18 and this has been my saving grace for years now. I couldn't do it with this service
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3580
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Even more improved in 2023! Super easy to use. Loved the upload/auto fill options. Fun animations while waiting making it clear things were processing . Finished my return including tallying charitable contributions in just over an hour. Only hang up was it was wanting to apply a Schedule E from years past and I have not rented part of the property for several years. It was hanging things up . I found a way to delete the form but hope I can find it again should I choose to rent a room again. Otherwise, super great!
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax is awesome and easy to navigate.great Program is not easy for Railroad Retirement 1099R.
Date published: 2023-04-12
Rated 5 out of 5 by from Live chat with Tiffany was so helpful Mostly simple to navigate. Live chat with Tiffany was so helpful, I read and re-read the issue and couldn't see why there's an issue. Tiffany navigated with me and showed me my error.
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax - good on input but some rough edges We used Turbo Tax for the first time in 2023, and although it worked smoothly for Federal, there were a few hiccups for State (we live in Minnesota). It recommended the Standard Deduction, but later we found out that we couldn't use it, and once we started filling out one of the optional forms, it was very difficult to get Turbo Tax to allow us to drop it.
Date published: 2023-04-12
Rated 3 out of 5 by from Turbo Tax is NOT Friendly My experience was good except I have the same issue year after year. I usually purchase the CD version and it has always been almost impossible to be able to withdraw the information from the previous year saved in my computer as a PDF file which is the only option given to save. I'm really TIRED of the same old issue every year. Most certainly, I will use a different tax software next year
Date published: 2023-04-12
Rated 3 out of 5 by from State file fee should be included with purchase I am disappointed that I paid extra at the time of purchase for the state fee and it turns out to have no reduction in cost to get your state taxes filed. I still have to pay $25 to file the tax return for the state. I feel like I have been had. You should include the state file fee in the entire purchase price without expecting to pay more. Very inconvenient!!!!
Date published: 2023-04-12
Rated 4 out of 5 by from Have used Turbo Tax for 8 years Easy to use and convenient, you don't have to leave the house.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax expert help is good It is easy to file taxes with Turbo Tax. The expert help is awesome.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use Very useful to use and if I did not understand something there was always someone waiting to assist. And assisting was quick
Date published: 2023-04-12
Rated 5 out of 5 by from clear and easy I have been filing on my own since I was 18 and this has been my saving grace for years now. I couldn't do it with this service
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3580