TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281650 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax was easy! I had a couple of odd situations which Turbo Tax found and explained. And I got money back!
Date published: 2021-04-13
Rated 3 out of 5 by from Not as user friendly this year! Information regarding rental properties and installment loans was not transferred from previous returns, so I had to re-enter everything. Unable to transmit 1099-B from brokerage, which was a problem for other users as well. No help from customer service when I called. We buy this product because it is supposed to be easy to use. Disappointing!
Date published: 2021-04-13
Rated 1 out of 5 by from OMG THE FEES!!! very disappointed with all of the new fees. I don't plan to use next year.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is the best Have used it for years. NEVER A PROBLEM Easy to use.
Date published: 2021-04-13
Rated 5 out of 5 by from Thank for your Help! I was very nervous doing taxes for myself. This was always my husband's job. But I had lots of attentive, prompt help from Turbo Taxes online answers and live help. I'm proud of myself for accomplishing this project!
Date published: 2021-04-13
Rated 2 out of 5 by from Poor info re sale of rental property The experts relied on TT2019, not on TT2020, for the Search feature. The search feature is very poor. I searched for "rentals" because I was told that there would be a "jump to" prompt, but TT2020 does not work that way. Hours wasted between that and my Internet seach for how TT works. No information about Form 1099-S in TT2020, a fairly common need when rental property is sold. I've used TT for over 15 years (probably more) and TT2020 was my worst experience.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is really GREAT! I had some different things happen this year that I didn't know how to address. I Received help several times from the TurboTax experts. Not only did my taxes goes easily, but I clearing understand what I have to do next year. Oh, and I get fast return calls when I requested help. Loved the whole experience.
Date published: 2021-04-13
Rated 4 out of 5 by from Their service is great They have info for all your questions with the little link they have at the side.
Date published: 2021-04-13
Rated 5 out of 5 by from easier than last year Person on phone extremely helpful.last years info transfered well.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo is awesome for a beginner I absolutely loved the side bar that was given if ever I to understand any question and there was also a chat line to speak personally with someone.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3575
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax was easy! I had a couple of odd situations which Turbo Tax found and explained. And I got money back!
Date published: 2021-04-13
Rated 3 out of 5 by from Not as user friendly this year! Information regarding rental properties and installment loans was not transferred from previous returns, so I had to re-enter everything. Unable to transmit 1099-B from brokerage, which was a problem for other users as well. No help from customer service when I called. We buy this product because it is supposed to be easy to use. Disappointing!
Date published: 2021-04-13
Rated 1 out of 5 by from OMG THE FEES!!! very disappointed with all of the new fees. I don't plan to use next year.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is the best Have used it for years. NEVER A PROBLEM Easy to use.
Date published: 2021-04-13
Rated 5 out of 5 by from Thank for your Help! I was very nervous doing taxes for myself. This was always my husband's job. But I had lots of attentive, prompt help from Turbo Taxes online answers and live help. I'm proud of myself for accomplishing this project!
Date published: 2021-04-13
Rated 2 out of 5 by from Poor info re sale of rental property The experts relied on TT2019, not on TT2020, for the Search feature. The search feature is very poor. I searched for "rentals" because I was told that there would be a "jump to" prompt, but TT2020 does not work that way. Hours wasted between that and my Internet seach for how TT works. No information about Form 1099-S in TT2020, a fairly common need when rental property is sold. I've used TT for over 15 years (probably more) and TT2020 was my worst experience.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is really GREAT! I had some different things happen this year that I didn't know how to address. I Received help several times from the TurboTax experts. Not only did my taxes goes easily, but I clearing understand what I have to do next year. Oh, and I get fast return calls when I requested help. Loved the whole experience.
Date published: 2021-04-13
Rated 4 out of 5 by from Their service is great They have info for all your questions with the little link they have at the side.
Date published: 2021-04-13
Rated 5 out of 5 by from easier than last year Person on phone extremely helpful.last years info transfered well.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo is awesome for a beginner I absolutely loved the side bar that was given if ever I to understand any question and there was also a chat line to speak personally with someone.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3575