TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281572 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from :) TurboTax has ALWAYS been my go-to for filing for my income tax refund. I love TurboTax its simple and easy. Oh and also their live person service comes in clutch. If you have any questions or concerns they will call you within 1-2 mins which I think is great! ... No long waits!
Date published: 2021-04-13
Rated 5 out of 5 by from Exemplary customer service and ease of use. I was having difficulties navigating my deductions. I spoke with the excellent customer service agent, Carmen, who was extremely knowledgeable, easy to work with, and genuinely interested in getting me a great refund! She was able to untangle some problems and was a joy to talk to.
Date published: 2021-04-13
Rated 5 out of 5 by from This gets easier every year ... scary!! I'm amazed how quick the Turbo Tax service seems to get each year & I'm confident I didn't screw it up.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is simple to use All question were quickly responded to and accurately
Date published: 2021-04-13
Rated 5 out of 5 by from GREAT THANKS MUCH So much help completing my return. Saved me so much time and aggravation. WONDERFUL
Date published: 2021-04-13
Rated 4 out of 5 by from Overcharged on state taxes. No way to circumvent. I have been using this software for years. Explanations are not always complete or helpful. For example, when asking where to input Quarterly Withholdings, the answer does not match what is in the software. It would be much better if the answer just included a link that took one right to that spot in the program. Luckily, online search services normally provide the right answer to Turbotax questions. But, this year, TurboTax charged me $25 for a state tax E-filing when it was the only one I needed. The advertisement said one state E-filing was included. Nonetheless, I would rather die a thousand deaths than file my taxes the old paper way ever again. And for that, I will purchase TurboTax year after year until I find better software.
Date published: 2021-04-13
Rated 1 out of 5 by from Terrible Service The amount of "tax experts" I had to go through was ridiculous. My problem is particularly with Debra, who decided to waste my time for three weeks only to close the entire ticket with little explanation. Not sure why she couldn't have just told me she didn't know how to do them. It was a complete waste of my time and I could not eve contact her after, so thank you Debra for absolutely nothing. Spoke with an agent after that via chat who was just rude and unhelpful. However, the last woman I spoke with was very helpful I unfortunately do not remember her name, but I am thankful for her help. I use to love and trust Turbo Tax but now I'm not even sure you're worth the money and the trouble.
Date published: 2021-04-13
Rated 5 out of 5 by from Nice and easy Walks me through every step of the process and is totally free. I use this service every year, and I'm glad it exists.
Date published: 2021-04-13
Rated 4 out of 5 by from Too much repition Generally very satisfied with Turbo Tax, just there seems to be a lot of repition in this years model.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Easy to get support once you had any question and affordable price.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3569
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from :) TurboTax has ALWAYS been my go-to for filing for my income tax refund. I love TurboTax its simple and easy. Oh and also their live person service comes in clutch. If you have any questions or concerns they will call you within 1-2 mins which I think is great! ... No long waits!
Date published: 2021-04-13
Rated 5 out of 5 by from Exemplary customer service and ease of use. I was having difficulties navigating my deductions. I spoke with the excellent customer service agent, Carmen, who was extremely knowledgeable, easy to work with, and genuinely interested in getting me a great refund! She was able to untangle some problems and was a joy to talk to.
Date published: 2021-04-13
Rated 5 out of 5 by from This gets easier every year ... scary!! I'm amazed how quick the Turbo Tax service seems to get each year & I'm confident I didn't screw it up.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo Tax is simple to use All question were quickly responded to and accurately
Date published: 2021-04-13
Rated 5 out of 5 by from GREAT THANKS MUCH So much help completing my return. Saved me so much time and aggravation. WONDERFUL
Date published: 2021-04-13
Rated 4 out of 5 by from Overcharged on state taxes. No way to circumvent. I have been using this software for years. Explanations are not always complete or helpful. For example, when asking where to input Quarterly Withholdings, the answer does not match what is in the software. It would be much better if the answer just included a link that took one right to that spot in the program. Luckily, online search services normally provide the right answer to Turbotax questions. But, this year, TurboTax charged me $25 for a state tax E-filing when it was the only one I needed. The advertisement said one state E-filing was included. Nonetheless, I would rather die a thousand deaths than file my taxes the old paper way ever again. And for that, I will purchase TurboTax year after year until I find better software.
Date published: 2021-04-13
Rated 1 out of 5 by from Terrible Service The amount of "tax experts" I had to go through was ridiculous. My problem is particularly with Debra, who decided to waste my time for three weeks only to close the entire ticket with little explanation. Not sure why she couldn't have just told me she didn't know how to do them. It was a complete waste of my time and I could not eve contact her after, so thank you Debra for absolutely nothing. Spoke with an agent after that via chat who was just rude and unhelpful. However, the last woman I spoke with was very helpful I unfortunately do not remember her name, but I am thankful for her help. I use to love and trust Turbo Tax but now I'm not even sure you're worth the money and the trouble.
Date published: 2021-04-13
Rated 5 out of 5 by from Nice and easy Walks me through every step of the process and is totally free. I use this service every year, and I'm glad it exists.
Date published: 2021-04-13
Rated 4 out of 5 by from Too much repition Generally very satisfied with Turbo Tax, just there seems to be a lot of repition in this years model.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Easy to get support once you had any question and affordable price.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3569