TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great and swift Great and quick services. Very smooth and helpful tips and recommendations.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy and Quick Easy to do and they walk you through everything. Any issues they point them out and have you fix them ! Will continue using.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is so easy! It was so easy to navigate and follow instructions.
Date published: 2023-04-19
Rated 5 out of 5 by from Katherine at turbo tax was helpful! Had to fix my e-file and they called me within a minute of reaching out. No long wait times or calling to get help. Immediate assistance and Katherine was quick, efficient and friendly
Date published: 2023-04-19
Rated 5 out of 5 by from they are awesome!! i really cant think of any other company that does it so well!!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is confusing on refiling My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by from sucks over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by from Many shortcomings TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 357
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great and swift Great and quick services. Very smooth and helpful tips and recommendations.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy and Quick Easy to do and they walk you through everything. Any issues they point them out and have you fix them ! Will continue using.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is so easy! It was so easy to navigate and follow instructions.
Date published: 2023-04-19
Rated 5 out of 5 by from Katherine at turbo tax was helpful! Had to fix my e-file and they called me within a minute of reaching out. No long wait times or calling to get help. Immediate assistance and Katherine was quick, efficient and friendly
Date published: 2023-04-19
Rated 5 out of 5 by from they are awesome!! i really cant think of any other company that does it so well!!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo tax is confusing on refiling My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by from sucks over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by from Many shortcomings TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 357