TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
ScottQ from
Great and swift
Great and quick services. Very smooth and helpful tips and recommendations.
Date published: 2023-04-19
Rated 5 out of 5 by
TBS2 from
Easy and Quick
Easy to do and they walk you through everything. Any issues they point them out and have you fix them ! Will continue using.
Date published: 2023-04-19
Rated 5 out of 5 by
Precious P from
Turbo Tax is so easy!
It was so easy to navigate and follow instructions.
Date published: 2023-04-19
Rated 5 out of 5 by
Tonya38 from
Katherine at turbo tax was helpful!
Had to fix my e-file and they called me within a minute of reaching out. No long wait times or calling to get help. Immediate assistance and Katherine was quick, efficient and friendly
Date published: 2023-04-19
Rated 5 out of 5 by
carolann1313 from
they are awesome!!
i really cant think of any other company that does it so well!!
Date published: 2023-04-19
Rated 1 out of 5 by
GPTLAW from
Turbo tax is confusing on refiling
My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by
zippydays from
sucks
over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by
Mother Family of 4 from
Spotted the issues I wouldn’t have seen on my own!
Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by
No service from
Many shortcomings
TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by
ann2water from
EASY!
It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
All TurboTax® Offerings Reviews - Page 357
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
ScottQ from
Great and swift
Great and quick services. Very smooth and helpful tips and recommendations.
Date published: 2023-04-19
Rated 5 out of 5 by
TBS2 from
Easy and Quick
Easy to do and they walk you through everything. Any issues they point them out and have you fix them ! Will continue using.
Date published: 2023-04-19
Rated 5 out of 5 by
Precious P from
Turbo Tax is so easy!
It was so easy to navigate and follow instructions.
Date published: 2023-04-19
Rated 5 out of 5 by
Tonya38 from
Katherine at turbo tax was helpful!
Had to fix my e-file and they called me within a minute of reaching out. No long wait times or calling to get help. Immediate assistance and Katherine was quick, efficient and friendly
Date published: 2023-04-19
Rated 5 out of 5 by
carolann1313 from
they are awesome!!
i really cant think of any other company that does it so well!!
Date published: 2023-04-19
Rated 1 out of 5 by
GPTLAW from
Turbo tax is confusing on refiling
My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by
zippydays from
sucks
over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by
Mother Family of 4 from
Spotted the issues I wouldn’t have seen on my own!
Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by
No service from
Many shortcomings
TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by
ann2water from
EASY!
It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
All TurboTax® Offerings Reviews - Page 357
Date published: 2023-04-19