TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281572 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from product ok, surprise not so much Have always liked turbo tax as it makes doing & filing my taxes very easy. However, I don't remember having to pay an extra $40 for a third party bank to process my refund. I will not do it this way again.
Date published: 2021-04-13
Rated 5 out of 5 by from So Simple and GREAT return I had A LOT of changes this year: my employer was bought out, had a baby, took medical leave, bought a car, refinanced my mortgage, and of course, the quarantine. Turbotax made it easy to enter two W2s, student loan interest, a new dependent, head of household, my refinance, my property taxes, the taxes on my car, and even caught the stimulus recovery for my newborn!!! Could not be happier! Thank you!!!
Date published: 2021-04-13
Rated 5 out of 5 by from Live help was fantastic My live chat agent was very helpful and informative in helping file my taxes as well as being very polite and pleasent
Date published: 2021-04-13
Rated 2 out of 5 by from Penalty/Interest payment is an error Turbotax added a penalty payment to the federal tax return that was in error and was done without any discussion or review or the ability to opt out.
Date published: 2021-04-13
Rated 3 out of 5 by from Hidden Turbotax fees SUCK The software works good, no real complaints there. The issue is advertised "Includes Free State", which they do not tell you upfront that once you are done it is an addition $24.99 to efile your state return!
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo tax is great It was so easy. Took the stress away. I would recommend Turbo Tax to family and friends
Date published: 2021-04-13
Rated 1 out of 5 by from So hard to actually file for free At so many points throughout the process they make it seem like you have to purchase something to keep going. Very annoying.
Date published: 2021-04-13
Rated 5 out of 5 by from great tool for taxes easy to follow instructions and helpful information
Date published: 2021-04-13
Rated 5 out of 5 by from Very Easy to Use It is easy to use and reliable. It took very little time to complete my taxes,
Date published: 2021-04-13
Rated 5 out of 5 by from I made a mistake on my taxes . Turbo tax alerted me right away when my taxes were rejected for a little mistake. I signed into turbo tax to try to fix the issue and I hit ask a question and I was prompted to call and the agent that helped me was WONDERFUL we walkd through my return together and very quickly discovered the problem. We fixed it in no time. Thank you TURBO TAX.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3556
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from product ok, surprise not so much Have always liked turbo tax as it makes doing & filing my taxes very easy. However, I don't remember having to pay an extra $40 for a third party bank to process my refund. I will not do it this way again.
Date published: 2021-04-13
Rated 5 out of 5 by from So Simple and GREAT return I had A LOT of changes this year: my employer was bought out, had a baby, took medical leave, bought a car, refinanced my mortgage, and of course, the quarantine. Turbotax made it easy to enter two W2s, student loan interest, a new dependent, head of household, my refinance, my property taxes, the taxes on my car, and even caught the stimulus recovery for my newborn!!! Could not be happier! Thank you!!!
Date published: 2021-04-13
Rated 5 out of 5 by from Live help was fantastic My live chat agent was very helpful and informative in helping file my taxes as well as being very polite and pleasent
Date published: 2021-04-13
Rated 2 out of 5 by from Penalty/Interest payment is an error Turbotax added a penalty payment to the federal tax return that was in error and was done without any discussion or review or the ability to opt out.
Date published: 2021-04-13
Rated 3 out of 5 by from Hidden Turbotax fees SUCK The software works good, no real complaints there. The issue is advertised "Includes Free State", which they do not tell you upfront that once you are done it is an addition $24.99 to efile your state return!
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo tax is great It was so easy. Took the stress away. I would recommend Turbo Tax to family and friends
Date published: 2021-04-13
Rated 1 out of 5 by from So hard to actually file for free At so many points throughout the process they make it seem like you have to purchase something to keep going. Very annoying.
Date published: 2021-04-13
Rated 5 out of 5 by from great tool for taxes easy to follow instructions and helpful information
Date published: 2021-04-13
Rated 5 out of 5 by from Very Easy to Use It is easy to use and reliable. It took very little time to complete my taxes,
Date published: 2021-04-13
Rated 5 out of 5 by from I made a mistake on my taxes . Turbo tax alerted me right away when my taxes were rejected for a little mistake. I signed into turbo tax to try to fix the issue and I hit ask a question and I was prompted to call and the agent that helped me was WONDERFUL we walkd through my return together and very quickly discovered the problem. We fixed it in no time. Thank you TURBO TAX.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3556