TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is great Simple and quick. Easy to use. I can’t believe I put this off so long.
Date published: 2021-04-12
Rated 5 out of 5 by from Easy to use It covered all the bases and was easy to use and understand.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is a Great product Very easy to use. All information is readily available
Date published: 2021-04-12
Rated 3 out of 5 by from not user friendly Used customer service person who was quite curteous but after an hour he finally linked me to support forum to get answer. Second time I tried to use chat got "Chat Ended" message right after I asked my question! During interview phase program said I would use itemized deductions to get larger deductions BUT actually then used standard deduction.
Date published: 2021-04-12
Rated 2 out of 5 by from Turbo Tax is Hard to Use The system is very confusing for a military member trying to get the advanced products for free. I was unable to do it myself and had to call turbo tax representatives who left me one periods of hold that totaled over an hour. The initial representative Jeamari A. had a tenuous grasp on the English language and gave me inaccurate info on 1099-G. He was by far on of the most incompetent people I have ever spoke to and should be either retrained extensively or fired. His superior was more helpful and had helpful resources for me and knew how the site work. I believe he was Enid.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbotax was easy to use and AMAZING! I was very happy with the free-filing experience and found it very easy to use.
Date published: 2021-04-12
Rated 1 out of 5 by from Rip off Easy to use, but will upcharge, such a live chat that never got back to me.
Date published: 2021-04-11
Rated 3 out of 5 by from Straight Forward I had difficulty finding a site to buyt it from and started with the online pay later version which was horrlible, particularly as it did not import data from last year's returns. $117 total for a very straight forward return is excessiove. I had only a small amount of information to enter from two investment accounts but that raised me to the primer leve. May go manual next year
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is fantastic!! Chat agent was great!!!! Walks you right through the process!!!!!!!
Date published: 2021-04-11
Rated 5 out of 5 by from Always easy, complete, and accurate! I've used Turbo Tax for the last 13 years and have never been disappointed.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3546
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is great Simple and quick. Easy to use. I can’t believe I put this off so long.
Date published: 2021-04-12
Rated 5 out of 5 by from Easy to use It covered all the bases and was easy to use and understand.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is a Great product Very easy to use. All information is readily available
Date published: 2021-04-12
Rated 3 out of 5 by from not user friendly Used customer service person who was quite curteous but after an hour he finally linked me to support forum to get answer. Second time I tried to use chat got "Chat Ended" message right after I asked my question! During interview phase program said I would use itemized deductions to get larger deductions BUT actually then used standard deduction.
Date published: 2021-04-12
Rated 2 out of 5 by from Turbo Tax is Hard to Use The system is very confusing for a military member trying to get the advanced products for free. I was unable to do it myself and had to call turbo tax representatives who left me one periods of hold that totaled over an hour. The initial representative Jeamari A. had a tenuous grasp on the English language and gave me inaccurate info on 1099-G. He was by far on of the most incompetent people I have ever spoke to and should be either retrained extensively or fired. His superior was more helpful and had helpful resources for me and knew how the site work. I believe he was Enid.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbotax was easy to use and AMAZING! I was very happy with the free-filing experience and found it very easy to use.
Date published: 2021-04-12
Rated 1 out of 5 by from Rip off Easy to use, but will upcharge, such a live chat that never got back to me.
Date published: 2021-04-11
Rated 3 out of 5 by from Straight Forward I had difficulty finding a site to buyt it from and started with the online pay later version which was horrlible, particularly as it did not import data from last year's returns. $117 total for a very straight forward return is excessiove. I had only a small amount of information to enter from two investment accounts but that raised me to the primer leve. May go manual next year
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is fantastic!! Chat agent was great!!!! Walks you right through the process!!!!!!!
Date published: 2021-04-11
Rated 5 out of 5 by from Always easy, complete, and accurate! I've used Turbo Tax for the last 13 years and have never been disappointed.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 3546