TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Military Discount Never Applied Although filing with Turbo Tax makes life easier, the promised military discount never applied to my order. I backed out and went through the whole process again and ended up just paying for the whole thing so I could get my taxes processed. Pretty dissapointing...
Date published: 2022-03-24
Rated 2 out of 5 by from Got to the finish line.. with much pain Went through two tax preparers before reaching the one that knew exactly what to do. I had to essentially go through the process three times before the last preparer (Mayte) knew exactly what to do; who exceeded all my expectations. Oddly, the first tax preparer I met was almost combative when I asked for clarification (actual written proof) of his assessment of how to go forward; as he was essentially saying that the way I’ve been filing for over a decade has been incorrect, possibly putting me on the hook for a massive back-tax bill. To TurboTax’s credit, they gave me a 20% discount for my troubles but could not (or would not) give me any higher of a discount; which I believed a minimum of 50% was warranted. I do not plan to come back to TurboTax for next years filing due to this experience as this has motivated me to start doing my taxes myself.
Date published: 2022-03-24
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is a great tax product. I have been using it for years, with great results.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo tax has always been great Turbo tax always connects you to the right person and gets your taxes done correctly
Date published: 2022-03-24
Rated 4 out of 5 by from tax it was ok bit of pain in the you know what, for lost call and agent did not call me back
Date published: 2022-03-24
Rated 5 out of 5 by from Love it! Love how simple it is to file our taxes every year with Turbo tax!
Date published: 2022-03-24
Rated 4 out of 5 by from Turbo Tax is a very good product! After initially installing Turbo Tax Premier from a CD the Income and Wages section pages were blank. I was able to quickly find the fix for this issue on the online help page. After installing an update I did speak with a Customer Service Agent regarding the Interest and Dividends Income section. The agent was able to quickly and completely answer my questions and also directed me to the appropriate Form to make sure that my entries were correct.
Date published: 2022-03-24
Rated 5 out of 5 by from Awesome super easy They were very helpful, and smooth process so much easier than using Jackson Hewit with all the errors they had the past two years.
Date published: 2022-03-24
Rated 3 out of 5 by from Difficult to get answers. Unfriendly data formats I had a problem with my return due to negatve proceeds being reported for option loss transactions. The software flagged this condition as an error but did not provide a link to the error. When I spoke to a support staff member, they could no resolve the issue even after escalating to two levels of supervisors. To resolve the issue I had to edit Schedule B worksheet results by hand. The format of the worksheet made this process quite tedious because the format does not provide a search capability to enable jumping directly to the incorrect entry.
Date published: 2022-03-24
Rated 4 out of 5 by from Really like TurboTax! It was very easy to use, the step by step instructions were useful.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3542
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Military Discount Never Applied Although filing with Turbo Tax makes life easier, the promised military discount never applied to my order. I backed out and went through the whole process again and ended up just paying for the whole thing so I could get my taxes processed. Pretty dissapointing...
Date published: 2022-03-24
Rated 2 out of 5 by from Got to the finish line.. with much pain Went through two tax preparers before reaching the one that knew exactly what to do. I had to essentially go through the process three times before the last preparer (Mayte) knew exactly what to do; who exceeded all my expectations. Oddly, the first tax preparer I met was almost combative when I asked for clarification (actual written proof) of his assessment of how to go forward; as he was essentially saying that the way I’ve been filing for over a decade has been incorrect, possibly putting me on the hook for a massive back-tax bill. To TurboTax’s credit, they gave me a 20% discount for my troubles but could not (or would not) give me any higher of a discount; which I believed a minimum of 50% was warranted. I do not plan to come back to TurboTax for next years filing due to this experience as this has motivated me to start doing my taxes myself.
Date published: 2022-03-24
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is a great tax product. I have been using it for years, with great results.
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo tax has always been great Turbo tax always connects you to the right person and gets your taxes done correctly
Date published: 2022-03-24
Rated 4 out of 5 by from tax it was ok bit of pain in the you know what, for lost call and agent did not call me back
Date published: 2022-03-24
Rated 5 out of 5 by from Love it! Love how simple it is to file our taxes every year with Turbo tax!
Date published: 2022-03-24
Rated 4 out of 5 by from Turbo Tax is a very good product! After initially installing Turbo Tax Premier from a CD the Income and Wages section pages were blank. I was able to quickly find the fix for this issue on the online help page. After installing an update I did speak with a Customer Service Agent regarding the Interest and Dividends Income section. The agent was able to quickly and completely answer my questions and also directed me to the appropriate Form to make sure that my entries were correct.
Date published: 2022-03-24
Rated 5 out of 5 by from Awesome super easy They were very helpful, and smooth process so much easier than using Jackson Hewit with all the errors they had the past two years.
Date published: 2022-03-24
Rated 3 out of 5 by from Difficult to get answers. Unfriendly data formats I had a problem with my return due to negatve proceeds being reported for option loss transactions. The software flagged this condition as an error but did not provide a link to the error. When I spoke to a support staff member, they could no resolve the issue even after escalating to two levels of supervisors. To resolve the issue I had to edit Schedule B worksheet results by hand. The format of the worksheet made this process quite tedious because the format does not provide a search capability to enable jumping directly to the incorrect entry.
Date published: 2022-03-24
Rated 4 out of 5 by from Really like TurboTax! It was very easy to use, the step by step instructions were useful.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3542