TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to use Much easier to use this year than the past couple of years. Still have to read through some pages, but the process has been simplified with Turbo Tax quick answers.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax is wonderful Very easy to understand and helpful. i am glad to have our taxes redone. The help was very easy to understand.
Date published: 2021-04-19
Rated 3 out of 5 by from Too confusing. I used a live expert who was awesome. But every time I closed the file it told me I was ready to file except for 2 small fixes. I’d get those cleaned up, by then too tired to file. The next time I fired it up,I had new things to fix. This happened for 4 cycles. This type of thing has to tendency to remove all the trust I have in a product, even those I’ve used for 15+ years. This is the worst edition ever.
Date published: 2021-04-19
Rated 5 out of 5 by from Very high quality product!! Very high quality and intuitive product. Hassle and tension free filing!!
Date published: 2021-04-19
Rated 2 out of 5 by from thumbs down WAY TOO MUCH TIME SPENT Computer glitch I should not be accountable for!
Date published: 2021-04-19
Rated 4 out of 5 by from Great Software, Pricey State Download/eFile Fee's I love TurboTax and have been using it for years without issue. Being a family who earns money in multiple states, we have to download and efile for each state we earn in. I wish TurboTax didn't charge so much. $45 fee per state download and then a $25 fee foreach state that gets efiled is a bit much. Especially when you have to file for four different states.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax Gets the Job Done Turbo Tax is very user friendly.. It takes the guest work out of filing taxes. It has the expertise on how and where to look for and locate deductions to maximize the filer's refund or to lower the payment due to the IRS and to the state.
Date published: 2021-04-19
Rated 5 out of 5 by from Really Great Software I really like using TurboTax because it is the only software that takes into account the complex situation with my rental, where I am living in one room and renting out the other two. It also makes it easy to enter W2 and investment information as it can pull the information from my forms and other accounts. It is so easy to make a mistake when filing taxes but TurboTax makes this a non-issue. I do think the state portion of the software could be made a bit more user friendly with step by step instructions, especially because some states like CA and NJ have very complex codes. For those in other states which more closely conform to the federal code, or that don't have state income tax, this is not a problem.
Date published: 2021-04-19
Rated 5 out of 5 by from Filing was easy Filing was easy , step by step procedure was easy to follow
Date published: 2021-04-19
Rated 5 out of 5 by from TURBO TAX IS THE BEST I have been using Turbo Tax for 7 years now and always get a great refund!. The software is very intuitive and easy to use. The question format is very easy they ask a question you answer and the information is entered into the correct form. You can import your w2 directly to them in pdf format or by taking a oicture with your phone and import it the software!
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 3541
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Much easier to use this year than the past couple of years. Still have to read through some pages, but the process has been simplified with Turbo Tax quick answers.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax is wonderful Very easy to understand and helpful. i am glad to have our taxes redone. The help was very easy to understand.
Date published: 2021-04-19
Rated 3 out of 5 by from Too confusing. I used a live expert who was awesome. But every time I closed the file it told me I was ready to file except for 2 small fixes. I’d get those cleaned up, by then too tired to file. The next time I fired it up,I had new things to fix. This happened for 4 cycles. This type of thing has to tendency to remove all the trust I have in a product, even those I’ve used for 15+ years. This is the worst edition ever.
Date published: 2021-04-19
Rated 5 out of 5 by from Very high quality product!! Very high quality and intuitive product. Hassle and tension free filing!!
Date published: 2021-04-19
Rated 2 out of 5 by from thumbs down WAY TOO MUCH TIME SPENT Computer glitch I should not be accountable for!
Date published: 2021-04-19
Rated 4 out of 5 by from Great Software, Pricey State Download/eFile Fee's I love TurboTax and have been using it for years without issue. Being a family who earns money in multiple states, we have to download and efile for each state we earn in. I wish TurboTax didn't charge so much. $45 fee per state download and then a $25 fee foreach state that gets efiled is a bit much. Especially when you have to file for four different states.
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo Tax Gets the Job Done Turbo Tax is very user friendly.. It takes the guest work out of filing taxes. It has the expertise on how and where to look for and locate deductions to maximize the filer's refund or to lower the payment due to the IRS and to the state.
Date published: 2021-04-19
Rated 5 out of 5 by from Really Great Software I really like using TurboTax because it is the only software that takes into account the complex situation with my rental, where I am living in one room and renting out the other two. It also makes it easy to enter W2 and investment information as it can pull the information from my forms and other accounts. It is so easy to make a mistake when filing taxes but TurboTax makes this a non-issue. I do think the state portion of the software could be made a bit more user friendly with step by step instructions, especially because some states like CA and NJ have very complex codes. For those in other states which more closely conform to the federal code, or that don't have state income tax, this is not a problem.
Date published: 2021-04-19
Rated 5 out of 5 by from Filing was easy Filing was easy , step by step procedure was easy to follow
Date published: 2021-04-19
Rated 5 out of 5 by from TURBO TAX IS THE BEST I have been using Turbo Tax for 7 years now and always get a great refund!. The software is very intuitive and easy to use. The question format is very easy they ask a question you answer and the information is entered into the correct form. You can import your w2 directly to them in pdf format or by taking a oicture with your phone and import it the software!
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 3541