TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hey TT is good except for random errors TT has been my go to for 20+ years. This year working on college expenses and expecting a AOC entry, it stated that my son had used his 4 years of credits, which was notably incorrect. After spending nearly 8 hours online and phone with multiple agents and tax experts, I was supplied the right entry sequence to remove the artifact causing the error. The help system is rudimentary and repetitive and therefore frustrating going through the same queue multiple times with the same solutions provided to no avail. This program is highly effective except when it isn't, and the service while patient and thorough could sure use a faster option to allow them to solve it rather than wait for extended time while they research the same answers. If I hadn't fought for my credits it would have cost me $2250. Take charge of your taxes and don't back down. Use a competiting program to calculate your taxes a second time to check these jokers out.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax Is Pretty Good But Can Improve Live I liked how my W2 worked with ADP to automatically fill in all items. Same with a few other brokerage accounts and crypto. Core experience was very solid and delighted me. I liked my Live Expert call and found her thoughtful, kind and knowledgeable, but I found it super frustrating that the expert was unable to see a document I've uploaded to confirm I put in a mutual fund/hedge fund correctly--because it's a small fund it didn't automatically sync (didn't partner with TurboTax). Maybe that is for privacy purposes, but TurboTax wasn't giving her (or me) the tools to feel super confident. Maybe TurboTax could redact personal info on some of these forms automatically, so she could then view it with me and confirm (sale proceeds were entered correctly). That would be an awesome experience!!!
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Excellent TurboTax met all my needs and walked me through entry of all necessary information. I used the "get details" option several times to get additional information about an entry, and that was very helpful
Date published: 2022-03-26
Rated 5 out of 5 by from Love TurboTax The easiest thing to do! The software guides you through every step of the way
Date published: 2022-03-26
Rated 4 out of 5 by from Easy to use As long as you have your paperwork it goes fast. I like it.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is easy so far Very easy to use TurboTax . Very easy to answer answer all questions.
Date published: 2022-03-26
Rated 5 out of 5 by from Helpul Tool For Filing Taxes For The First Time The Turbo Tax Online Deluxe Filing Tool is very easy to use and provided all of the necessary information needed to file my taxes for the first time. Questions are straightforward and the links provided made it easy to find information that I was unsure of how to find. What I did not appreciate was the pricing. First, TurboTax did not seem to give me an option whether or not to choose the deluxe version. I believe it was chosen for me based on previous questions regarding my preference on how I would like to file my taxes. I mean, who wouldn't want the option to maximize their tax deductions and tax breaks? Considering it wa my fisrt time filing taxes, I did not mind paying extra for a more thorough breakdown. What bothered me was that filing state taxes was another 49$ fee that did not seem to be included in the initial price. Overall, it was very easy and simple to file through TurboTax. However, depending on your preferences, the price can get quite expensive. I may try my hand at filing my own state taxes next year to reduce cost, but for first time tax filers I would highly recommend.
Date published: 2022-03-26
Rated 5 out of 5 by from Fantastic work Definitely helped with filing jointly with all of the changes this past year.
Date published: 2022-03-26
Rated 5 out of 5 by from turbo tax service Very easy to use, walked me through all necessary steps.
Date published: 2022-03-26
Rated 1 out of 5 by from Program Too Slow This year had to wait in between line entries. Program would say "not responding".
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3523
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hey TT is good except for random errors TT has been my go to for 20+ years. This year working on college expenses and expecting a AOC entry, it stated that my son had used his 4 years of credits, which was notably incorrect. After spending nearly 8 hours online and phone with multiple agents and tax experts, I was supplied the right entry sequence to remove the artifact causing the error. The help system is rudimentary and repetitive and therefore frustrating going through the same queue multiple times with the same solutions provided to no avail. This program is highly effective except when it isn't, and the service while patient and thorough could sure use a faster option to allow them to solve it rather than wait for extended time while they research the same answers. If I hadn't fought for my credits it would have cost me $2250. Take charge of your taxes and don't back down. Use a competiting program to calculate your taxes a second time to check these jokers out.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax Is Pretty Good But Can Improve Live I liked how my W2 worked with ADP to automatically fill in all items. Same with a few other brokerage accounts and crypto. Core experience was very solid and delighted me. I liked my Live Expert call and found her thoughtful, kind and knowledgeable, but I found it super frustrating that the expert was unable to see a document I've uploaded to confirm I put in a mutual fund/hedge fund correctly--because it's a small fund it didn't automatically sync (didn't partner with TurboTax). Maybe that is for privacy purposes, but TurboTax wasn't giving her (or me) the tools to feel super confident. Maybe TurboTax could redact personal info on some of these forms automatically, so she could then view it with me and confirm (sale proceeds were entered correctly). That would be an awesome experience!!!
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is Excellent TurboTax met all my needs and walked me through entry of all necessary information. I used the "get details" option several times to get additional information about an entry, and that was very helpful
Date published: 2022-03-26
Rated 5 out of 5 by from Love TurboTax The easiest thing to do! The software guides you through every step of the way
Date published: 2022-03-26
Rated 4 out of 5 by from Easy to use As long as you have your paperwork it goes fast. I like it.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is easy so far Very easy to use TurboTax . Very easy to answer answer all questions.
Date published: 2022-03-26
Rated 5 out of 5 by from Helpul Tool For Filing Taxes For The First Time The Turbo Tax Online Deluxe Filing Tool is very easy to use and provided all of the necessary information needed to file my taxes for the first time. Questions are straightforward and the links provided made it easy to find information that I was unsure of how to find. What I did not appreciate was the pricing. First, TurboTax did not seem to give me an option whether or not to choose the deluxe version. I believe it was chosen for me based on previous questions regarding my preference on how I would like to file my taxes. I mean, who wouldn't want the option to maximize their tax deductions and tax breaks? Considering it wa my fisrt time filing taxes, I did not mind paying extra for a more thorough breakdown. What bothered me was that filing state taxes was another 49$ fee that did not seem to be included in the initial price. Overall, it was very easy and simple to file through TurboTax. However, depending on your preferences, the price can get quite expensive. I may try my hand at filing my own state taxes next year to reduce cost, but for first time tax filers I would highly recommend.
Date published: 2022-03-26
Rated 5 out of 5 by from Fantastic work Definitely helped with filing jointly with all of the changes this past year.
Date published: 2022-03-26
Rated 5 out of 5 by from turbo tax service Very easy to use, walked me through all necessary steps.
Date published: 2022-03-26
Rated 1 out of 5 by from Program Too Slow This year had to wait in between line entries. Program would say "not responding".
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3523