TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Married filing jointly 1. The CD/Desktop version was better because I had access to Live support. 2. The online version I did LAST year, I ended up paying AN EXTRA $40 online, not realizing that there is that extra charge of $40 to file online IF YOU CHOOSE TO DEDUCT your TURBOTAX FEE from your return. So instead of just paying $60 or so dollars for the basic online Turbotax last year, I paid over $100 b/c I chose to have that $60 deducted from my return. SO yes, the desktop version is better.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax with Better Guidance TurboTax has increased the descriptions and explanations needed to understand each tax question. I did not have to guess as to the status of my situation; it was clear due to prompts, definitions, and examples.
Date published: 2022-03-28
Rated 5 out of 5 by from A very easy to use and helpful service. I have been a customer of Turbo Tax for eight years and have never had a problem. It just keeps getting better and better each year.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax is Smooth and Simple! The TurboTax Live product was a smooth process. I was able to upload documents and the Live Specialist (Nana) was able to assist me and translate Tax Jargon and Lingo. As a Product Manager myself - The Customer XP was great and I felt that Turbo tax retain the information and store documents quite easy. However, once we stored the documents; then it would not allow you to modify the name. I would recommend that the User can change the name to assist on the checklist of items and when they are accepted then Specialist can rename them for Tax related organization.
Date published: 2022-03-28
Rated 5 out of 5 by from Super easy Big stress reliever, it was much simpler than I thought it would be
Date published: 2022-03-28
Rated 3 out of 5 by from E-File did not work I completed and checked everything, and Turbo Tax told me it was all good. Both my Federal and State returns were rejected in minutes because of a problem with our AGI's. I don't get it.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is very helpful Very good. Very goodVery goodVery goodVery goodVery goodVery goodVery good
Date published: 2022-03-28
Rated 5 out of 5 by from Easy No problem first time filed by myself. Turbo and my back made simple
Date published: 2022-03-28
Rated 2 out of 5 by from No, I don't want to pay to e-file my state taxes I have been using Turbotax for some twenty years. One feature I very much dislike is the program's constant pushiness to get me to pay an additional $25 to file my state tax return. There are several points at which you are left wondering how you can do this, if at all.
Date published: 2022-03-28
Rated 3 out of 5 by from Overall okay but glitch Usually the Premier Tax Review makes filing less painful. This year because IRS changed the K-1 form by adding a K-3 form there was a glitch in the Turbo Tax form. The glitch was resolved by a Turbo Tax expert advising to answer the question "no" instead of "yes". Because it was a Turbo Tax form problem, and not a user (my) problem I was refunded the additional fee for a live tax expert. However, this all required over 2 hours on the phone to resolve. Aargh.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3515
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Married filing jointly 1. The CD/Desktop version was better because I had access to Live support. 2. The online version I did LAST year, I ended up paying AN EXTRA $40 online, not realizing that there is that extra charge of $40 to file online IF YOU CHOOSE TO DEDUCT your TURBOTAX FEE from your return. So instead of just paying $60 or so dollars for the basic online Turbotax last year, I paid over $100 b/c I chose to have that $60 deducted from my return. SO yes, the desktop version is better.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax with Better Guidance TurboTax has increased the descriptions and explanations needed to understand each tax question. I did not have to guess as to the status of my situation; it was clear due to prompts, definitions, and examples.
Date published: 2022-03-28
Rated 5 out of 5 by from A very easy to use and helpful service. I have been a customer of Turbo Tax for eight years and have never had a problem. It just keeps getting better and better each year.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax is Smooth and Simple! The TurboTax Live product was a smooth process. I was able to upload documents and the Live Specialist (Nana) was able to assist me and translate Tax Jargon and Lingo. As a Product Manager myself - The Customer XP was great and I felt that Turbo tax retain the information and store documents quite easy. However, once we stored the documents; then it would not allow you to modify the name. I would recommend that the User can change the name to assist on the checklist of items and when they are accepted then Specialist can rename them for Tax related organization.
Date published: 2022-03-28
Rated 5 out of 5 by from Super easy Big stress reliever, it was much simpler than I thought it would be
Date published: 2022-03-28
Rated 3 out of 5 by from E-File did not work I completed and checked everything, and Turbo Tax told me it was all good. Both my Federal and State returns were rejected in minutes because of a problem with our AGI's. I don't get it.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is very helpful Very good. Very goodVery goodVery goodVery goodVery goodVery goodVery good
Date published: 2022-03-28
Rated 5 out of 5 by from Easy No problem first time filed by myself. Turbo and my back made simple
Date published: 2022-03-28
Rated 2 out of 5 by from No, I don't want to pay to e-file my state taxes I have been using Turbotax for some twenty years. One feature I very much dislike is the program's constant pushiness to get me to pay an additional $25 to file my state tax return. There are several points at which you are left wondering how you can do this, if at all.
Date published: 2022-03-28
Rated 3 out of 5 by from Overall okay but glitch Usually the Premier Tax Review makes filing less painful. This year because IRS changed the K-1 form by adding a K-3 form there was a glitch in the Turbo Tax form. The glitch was resolved by a Turbo Tax expert advising to answer the question "no" instead of "yes". Because it was a Turbo Tax form problem, and not a user (my) problem I was refunded the additional fee for a live tax expert. However, this all required over 2 hours on the phone to resolve. Aargh.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3515