TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from My go-to TEAM I'm a novice with this Tax stuff, and John was very helpful. I'm sleeping easy tonight.
Date published: 2022-03-29
Rated 3 out of 5 by from too many bugs I used this product for many years. Especially year 2021 TuboTax has so many bugs, causing me not being able to complete. I had to call Intuit support two times. The first one not even understood the problem and later said that it is "known issue" and asked me to wait for new update in March 10. After the new update, the problem was still existing. I had to call again. This time a support person is nice and patiently listened and tried to manually overwrite some form fields. Finally solved the problems.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax was Awesome Turbo Tax live was very helpful could not get this done without it.
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX MAKES IT EASY GREAT PRODUCT FOR THOSE OF US WHO CAN NOT UNDERSTAND THE "FINE PRINT" AND UNDERSTAND THEIR MEANING.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax Fast!! Is very easy and fast to use!! it guides you to where you need to fill out. if you log out it will save automatically. great job Turbo Tax
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX EXCELLENT GREAT AS USUAL. HAD SMALL BUT PHONE ASSISANCE WAS WONDERFUL
Date published: 2022-03-29
Rated 4 out of 5 by from 4 out of 5 because didn't get the opportunity to use my 20 % off coupon and payed extra for help and didn't get help on state ID number. but overall easy to use and happy with the outcome.
Date published: 2022-03-29
Rated 5 out of 5 by from turbo tax was great this was the first year i did not have any problem's using turbo tax.
Date published: 2022-03-29
Rated 3 out of 5 by from It works....eventually Generally, the product works but there are hassles when you don't do taxes for a living. As with every year I have used this product, there seems to always be a bug that requires extensive online search to resolve. In this case, it was the treatment of the PPP loan which seemed like a workaround at the Federal level and then the state level caused other issues that made the error resolution circular....you fix the error, it causes another error, fix that error and you get the initial error again. I would like to see "a click here for online help now" button to resolve this promptlly in lieu of online searching for software glitches.
Date published: 2022-03-29
Rated 2 out of 5 by from Not free as advertised They advertise free filing for simple returns until March 31st. What they don't tell you is if you have worked hard enough and can afford to own a home, and make a mortgage payment, you don't qualify for the free filing, and will be charged a minimum of $112 to file your returns.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3511
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My go-to TEAM I'm a novice with this Tax stuff, and John was very helpful. I'm sleeping easy tonight.
Date published: 2022-03-29
Rated 3 out of 5 by from too many bugs I used this product for many years. Especially year 2021 TuboTax has so many bugs, causing me not being able to complete. I had to call Intuit support two times. The first one not even understood the problem and later said that it is "known issue" and asked me to wait for new update in March 10. After the new update, the problem was still existing. I had to call again. This time a support person is nice and patiently listened and tried to manually overwrite some form fields. Finally solved the problems.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax was Awesome Turbo Tax live was very helpful could not get this done without it.
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX MAKES IT EASY GREAT PRODUCT FOR THOSE OF US WHO CAN NOT UNDERSTAND THE "FINE PRINT" AND UNDERSTAND THEIR MEANING.
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo Tax Fast!! Is very easy and fast to use!! it guides you to where you need to fill out. if you log out it will save automatically. great job Turbo Tax
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX EXCELLENT GREAT AS USUAL. HAD SMALL BUT PHONE ASSISANCE WAS WONDERFUL
Date published: 2022-03-29
Rated 4 out of 5 by from 4 out of 5 because didn't get the opportunity to use my 20 % off coupon and payed extra for help and didn't get help on state ID number. but overall easy to use and happy with the outcome.
Date published: 2022-03-29
Rated 5 out of 5 by from turbo tax was great this was the first year i did not have any problem's using turbo tax.
Date published: 2022-03-29
Rated 3 out of 5 by from It works....eventually Generally, the product works but there are hassles when you don't do taxes for a living. As with every year I have used this product, there seems to always be a bug that requires extensive online search to resolve. In this case, it was the treatment of the PPP loan which seemed like a workaround at the Federal level and then the state level caused other issues that made the error resolution circular....you fix the error, it causes another error, fix that error and you get the initial error again. I would like to see "a click here for online help now" button to resolve this promptlly in lieu of online searching for software glitches.
Date published: 2022-03-29
Rated 2 out of 5 by from Not free as advertised They advertise free filing for simple returns until March 31st. What they don't tell you is if you have worked hard enough and can afford to own a home, and make a mortgage payment, you don't qualify for the free filing, and will be charged a minimum of $112 to file your returns.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3511