TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Misleading Marketing and Overly Restrictive Forms We specifically switched from a less expensive software to turbotax because marketing materials indicated that a married couple living separately and filing joint federal with separate state returns was possible using the software. It was a mess. We had to fill out three separate federal returns and state returns, then file on paper because the system can't distinguish between individual income for joint federal filers for the purposes of state forms and the forms are locked down to prevent hand editing to correct them. Additionally, freelance income and 1099-misc income generates additional irrelevant business forms with no mechanism to delete them, and 1099-NEC doesn't generate properly at all. The last of the three is a bug turbotax is aware of but has not fixed, requiring a search, deletion of forms, and accessing external links to correct. What normally takes us around 2 hours using other software has taken us 5 and counting, and we now have to file on paper, likely making us late this year. So, we've spent more money, wasted more time, and had considerably more aggravation using Turbotax, with worse outcomes. Would not recommend to anyone.
Date published: 2021-04-14
Rated 4 out of 5 by from Turbo Tax is doing well If you have not a complicated case, I suggest to use Turbo Tax for your tax return.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is convenient Fast and easy. great service. Strongly recommend to everyone.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is awesome It was quick and easy. I will never pay hundreds of dollars again
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax makes things easy!!! Taxes suck... We all know it. But, at least it's a bit less stressful with TurboTax walking you through it!
Date published: 2021-04-14
Rated 5 out of 5 by from awesome it was good very helpful easy to follow just my first time to have to pay in
Date published: 2021-04-14
Rated 4 out of 5 by from Good Product, easy to use Good product and if it wasn't for the Fed's it would be very easy. Keep up the good work Turbo
Date published: 2021-04-14
Rated 4 out of 5 by from EAsy PeaSEy! Made finding all the items I need so easy. I was able to import from investments, w-2s and others
Date published: 2021-04-14
Rated 4 out of 5 by from Good It was good but i wish i would have not had to pay as much as i did this year. i felt it was cheaper last year and i feel it gets higher every year. i will continue to use this service as long as the fees do not increase major! thank you for your help.
Date published: 2021-04-14
Rated 5 out of 5 by from Easy and self explanatory I was having issues with the 1098 and requested to talk to a live person. I gave them my information and permission to call and Chavron (please forgive me if that is misspelled) called. She was joyful and helpful and came to my rescue immediately! You don't talk to many people these days that are both helpful and happy doing their job. She was a fantastic!!
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3502
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Misleading Marketing and Overly Restrictive Forms We specifically switched from a less expensive software to turbotax because marketing materials indicated that a married couple living separately and filing joint federal with separate state returns was possible using the software. It was a mess. We had to fill out three separate federal returns and state returns, then file on paper because the system can't distinguish between individual income for joint federal filers for the purposes of state forms and the forms are locked down to prevent hand editing to correct them. Additionally, freelance income and 1099-misc income generates additional irrelevant business forms with no mechanism to delete them, and 1099-NEC doesn't generate properly at all. The last of the three is a bug turbotax is aware of but has not fixed, requiring a search, deletion of forms, and accessing external links to correct. What normally takes us around 2 hours using other software has taken us 5 and counting, and we now have to file on paper, likely making us late this year. So, we've spent more money, wasted more time, and had considerably more aggravation using Turbotax, with worse outcomes. Would not recommend to anyone.
Date published: 2021-04-14
Rated 4 out of 5 by from Turbo Tax is doing well If you have not a complicated case, I suggest to use Turbo Tax for your tax return.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is convenient Fast and easy. great service. Strongly recommend to everyone.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is awesome It was quick and easy. I will never pay hundreds of dollars again
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax makes things easy!!! Taxes suck... We all know it. But, at least it's a bit less stressful with TurboTax walking you through it!
Date published: 2021-04-14
Rated 5 out of 5 by from awesome it was good very helpful easy to follow just my first time to have to pay in
Date published: 2021-04-14
Rated 4 out of 5 by from Good Product, easy to use Good product and if it wasn't for the Fed's it would be very easy. Keep up the good work Turbo
Date published: 2021-04-14
Rated 4 out of 5 by from EAsy PeaSEy! Made finding all the items I need so easy. I was able to import from investments, w-2s and others
Date published: 2021-04-14
Rated 4 out of 5 by from Good It was good but i wish i would have not had to pay as much as i did this year. i felt it was cheaper last year and i feel it gets higher every year. i will continue to use this service as long as the fees do not increase major! thank you for your help.
Date published: 2021-04-14
Rated 5 out of 5 by from Easy and self explanatory I was having issues with the 1098 and requested to talk to a live person. I gave them my information and permission to call and Chavron (please forgive me if that is misspelled) called. She was joyful and helpful and came to my rescue immediately! You don't talk to many people these days that are both helpful and happy doing their job. She was a fantastic!!
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3502