TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Not as easy as it use to be I have used TurboTax for decades and the fact is it is so difficult to navigate. I am actually going to try another software and see what the ease is and compare the two. I just don't like the online version at all!
Date published: 2023-05-24
Rated 5 out of 5 by from Stress level zero Very stress about doing taxes today...but using Turbo tax site cleared that up within an hour...would have been faster but didn't have all my information in front of me..but will have it ready for next year!
Date published: 2023-05-24
Rated 5 out of 5 by from Very efficient Easy to use and helpful with search and questions.
Date published: 2023-05-24
Rated 4 out of 5 by from Excellent but for one reason I use TurboTax to file Trust accounts and for this it is excellent. However, there is one major issue that continues each year. When I save a pdf file, the filename is distorted. Each time I have to write in the name of the return and this gets complicated when I have numerous accounts all with similar names. Please fix this.
Date published: 2023-05-24
Rated 5 out of 5 by from So far it’s been great It all depends on how long I have to wait for my funds. Weather I really like the service.
Date published: 2023-05-24
Rated 1 out of 5 by from You Fail me every year! My wife is NOT AMERICAN and has no Social Security Number. She has no need for a Social Security number because she lives and works at the University of Las Palmas de Gran Canaria, SPAIN. She is a SPANISH citizen not an American citizen. Why penalize me because she does not have a Social Security Number? Each year I am prohibited from filing by E-mail because I cannot supply you with her Social Security Number.
Date published: 2023-05-24
Rated 5 out of 5 by from Great customer service Return was rejected, agent contacted me to ensure I recieved the notice and emailed steps to resolve and resubmit. The error that was caught was SSN related so thank you for sending the alert!
Date published: 2023-05-24
Rated 5 out of 5 by from Helpful Got rejected, they helped me go through and fix the issue and refile, and they stored my information so I didn't have to fill everything out again, Thanks, TurboTax
Date published: 2023-05-24
Rated 5 out of 5 by from I'm an idiot Awesome. ¡¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-05-24
Rated 3 out of 5 by from Hate new format Awful... couldn't access the forms individually I live in California and it wouldn't calculate that my Fed and State deadlines were extended to Oct. & calculated a penatly
Date published: 2023-05-24
All TurboTax® Offerings Reviews - Page 36
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as easy as it use to be I have used TurboTax for decades and the fact is it is so difficult to navigate. I am actually going to try another software and see what the ease is and compare the two. I just don't like the online version at all!
Date published: 2023-05-24
Rated 5 out of 5 by from Stress level zero Very stress about doing taxes today...but using Turbo tax site cleared that up within an hour...would have been faster but didn't have all my information in front of me..but will have it ready for next year!
Date published: 2023-05-24
Rated 5 out of 5 by from Very efficient Easy to use and helpful with search and questions.
Date published: 2023-05-24
Rated 4 out of 5 by from Excellent but for one reason I use TurboTax to file Trust accounts and for this it is excellent. However, there is one major issue that continues each year. When I save a pdf file, the filename is distorted. Each time I have to write in the name of the return and this gets complicated when I have numerous accounts all with similar names. Please fix this.
Date published: 2023-05-24
Rated 5 out of 5 by from So far it’s been great It all depends on how long I have to wait for my funds. Weather I really like the service.
Date published: 2023-05-24
Rated 1 out of 5 by from You Fail me every year! My wife is NOT AMERICAN and has no Social Security Number. She has no need for a Social Security number because she lives and works at the University of Las Palmas de Gran Canaria, SPAIN. She is a SPANISH citizen not an American citizen. Why penalize me because she does not have a Social Security Number? Each year I am prohibited from filing by E-mail because I cannot supply you with her Social Security Number.
Date published: 2023-05-24
Rated 5 out of 5 by from Great customer service Return was rejected, agent contacted me to ensure I recieved the notice and emailed steps to resolve and resubmit. The error that was caught was SSN related so thank you for sending the alert!
Date published: 2023-05-24
Rated 5 out of 5 by from Helpful Got rejected, they helped me go through and fix the issue and refile, and they stored my information so I didn't have to fill everything out again, Thanks, TurboTax
Date published: 2023-05-24
Rated 5 out of 5 by from I'm an idiot Awesome. ¡¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-05-24
Rated 3 out of 5 by from Hate new format Awful... couldn't access the forms individually I live in California and it wouldn't calculate that my Fed and State deadlines were extended to Oct. & calculated a penatly
Date published: 2023-05-24
All TurboTax® Offerings Reviews - Page 36