TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Suggestion for improving User Friendliness It would be useful if during the review process when issues are identified there is an easy link between the identified issue and the TT edit screen for that particular item. Also, filings were originally rejected due to an error in the AIG from the previous year. It may be helpful to somehow identify the process for determining and recording AGI for a married couple filing jointly rather than individually.
Date published: 2021-04-12
Rated 5 out of 5 by from TT is great! TT was easy to use and offered great advice! I highly recc it!
Date published: 2021-04-12
Rated 1 out of 5 by from Turbo tax business is the worst The program was very difficult to download, impossible to understand once it is up and was slow slow slow. I had breakfast one morning when I was waiting for it to print out. I am the trustee for 5 different trusts and your new program would only let me finish one trust. Is this something new??? I had to load it and pay for it 5 times (5x 170 = $850) once for each trust. This new feature (one only submittal) was not identified anywhere when I made my initial download. This is the last time that I will be using turbotax!!!!
Date published: 2021-04-12
Rated 5 out of 5 by from Life Changing TurboTax has made my life easier with their user friendly system. Thanks TurboTax!!
Date published: 2021-04-12
Rated 5 out of 5 by from Have used TurboTax for the last 5 years Simple and accurate tax filing, and fees are very competitive to other online tax services offering the same products.
Date published: 2021-04-12
Rated 5 out of 5 by from TurboTaxRox1 Aside from trying to remember my password, TurboTax is very helpful.
Date published: 2021-04-12
Rated 3 out of 5 by from Again frustrated I clicked fill for free every time....yet I had to pay $90 to complete the process! $90 is a lot of money on a fixed income.
Date published: 2021-04-12
Rated 5 out of 5 by from Taxes made easy Don't need to panic about taxes because i have turbotax
Date published: 2021-04-12
Rated 4 out of 5 by from turbotax basic better than H&RBlock. Some aspects could be easier to understand
Date published: 2021-04-12
Rated 1 out of 5 by from Using the term "Expert" very loosely I needed help filing my state taxes as I came from Florida were there are none and now i reside in one state and work in another that are reciprocal. The specialist was completely clueless on how to file my return and just kept sending me links asking if that helped. I can look up all these links without someone's help. After an hour of looking at her blank stare in the camera she says ok lets get you to an Expert, wow. I only have to talk to the expert for 5 minutes, she calls me on the phone and walks me through my screen very quickly and accurately. Her tag says she has 30 years experience, she tells me where to fill in everything and how to file for reciprocal states and all the credits to report. I thank her and file and think everything is fine until i get a message saying my state taxes have been rejected! The only part of my entire return i needed an Experts help with and its been rejected. I now talk to another expert who tells me the last person had me file wrong and i dont get the tax credits the other Expert said i was entitled to, drops my return $1400 and says you're good to go, explaining that the Expert with 30+ years experience was wrong. Long story short i paid $175 on a return for 3 of their employees to look at and still get rejected. Why would anyone pay extra for Expert support when your Experts have no clue what they are doing? Highly disappointed with my wasted time and money.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3494
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Suggestion for improving User Friendliness It would be useful if during the review process when issues are identified there is an easy link between the identified issue and the TT edit screen for that particular item. Also, filings were originally rejected due to an error in the AIG from the previous year. It may be helpful to somehow identify the process for determining and recording AGI for a married couple filing jointly rather than individually.
Date published: 2021-04-12
Rated 5 out of 5 by from TT is great! TT was easy to use and offered great advice! I highly recc it!
Date published: 2021-04-12
Rated 1 out of 5 by from Turbo tax business is the worst The program was very difficult to download, impossible to understand once it is up and was slow slow slow. I had breakfast one morning when I was waiting for it to print out. I am the trustee for 5 different trusts and your new program would only let me finish one trust. Is this something new??? I had to load it and pay for it 5 times (5x 170 = $850) once for each trust. This new feature (one only submittal) was not identified anywhere when I made my initial download. This is the last time that I will be using turbotax!!!!
Date published: 2021-04-12
Rated 5 out of 5 by from Life Changing TurboTax has made my life easier with their user friendly system. Thanks TurboTax!!
Date published: 2021-04-12
Rated 5 out of 5 by from Have used TurboTax for the last 5 years Simple and accurate tax filing, and fees are very competitive to other online tax services offering the same products.
Date published: 2021-04-12
Rated 5 out of 5 by from TurboTaxRox1 Aside from trying to remember my password, TurboTax is very helpful.
Date published: 2021-04-12
Rated 3 out of 5 by from Again frustrated I clicked fill for free every time....yet I had to pay $90 to complete the process! $90 is a lot of money on a fixed income.
Date published: 2021-04-12
Rated 5 out of 5 by from Taxes made easy Don't need to panic about taxes because i have turbotax
Date published: 2021-04-12
Rated 4 out of 5 by from turbotax basic better than H&RBlock. Some aspects could be easier to understand
Date published: 2021-04-12
Rated 1 out of 5 by from Using the term "Expert" very loosely I needed help filing my state taxes as I came from Florida were there are none and now i reside in one state and work in another that are reciprocal. The specialist was completely clueless on how to file my return and just kept sending me links asking if that helped. I can look up all these links without someone's help. After an hour of looking at her blank stare in the camera she says ok lets get you to an Expert, wow. I only have to talk to the expert for 5 minutes, she calls me on the phone and walks me through my screen very quickly and accurately. Her tag says she has 30 years experience, she tells me where to fill in everything and how to file for reciprocal states and all the credits to report. I thank her and file and think everything is fine until i get a message saying my state taxes have been rejected! The only part of my entire return i needed an Experts help with and its been rejected. I now talk to another expert who tells me the last person had me file wrong and i dont get the tax credits the other Expert said i was entitled to, drops my return $1400 and says you're good to go, explaining that the Expert with 30+ years experience was wrong. Long story short i paid $175 on a return for 3 of their employees to look at and still get rejected. Why would anyone pay extra for Expert support when your Experts have no clue what they are doing? Highly disappointed with my wasted time and money.
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3494