TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax Fast Turbo Tax is great and easy to use, and has satisfied my needs.
Date published: 2023-04-12
Rated 4 out of 5 by from Pleased w/ result, but hard to talk to live person Im pleased with the result, but it was very hard to talk to live person. On 4/6 I scheduled an appt to get call from tax expert on Friday 4/7 at 11:45am EST, BUT NOBODY EVER CALLED ME. during the day 4/7 i re-requested a call back for help 4-5 times over the course of 6-7 hours, NOBODY CALLED ME BACK. i finally connected to a product support person live, who connected me to a live tax expert, however the tax expert told me i needed to hangup and repeat the request process, when he was already on the phone! NOBODY CALLED ME BACK! VERY FRUSTRATING. i had to resort to chat sessions
Date published: 2023-04-12
Rated 5 out of 5 by from 2022 Tax Filing Turbo Tax employees help was awesome. They got me through a very tough filing.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is a great service Easy to use format and prompts. Great tax program!
Date published: 2023-04-12
Rated 3 out of 5 by from Typical Online Tax Product I could have used some more help but I guess AI is only so intelligent.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax It was very Quick and easy to file with TurboTax. I hope to do the same next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Amazing Service Karima went out of her way to answer all my questions and made sure I was getting the best possible return.
Date published: 2023-04-12
Rated 3 out of 5 by from Problems this year Had several problems with Turbotax, the worst being an issue withApple and Turbotax where it wanted me to save in beginning but would not save. I spent three days working with your engineers and finally it was fixed with help from a very high level gal in Valdosta GA at Intuit. I been using for 20+ years but I am hesitant on using again. problem supposably with Apple and Intuit relationship.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo tax is a competent tax preparation program, Turbo tax needs to add a section where if you enter a few key words, you'll be able to help you get through the preparation.
Date published: 2023-04-12
Rated 5 out of 5 by from Easiest one I've used so far They explain everything and the prompts are easy to understand especially if you have to file multiple states.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3487
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Fast Turbo Tax is great and easy to use, and has satisfied my needs.
Date published: 2023-04-12
Rated 4 out of 5 by from Pleased w/ result, but hard to talk to live person Im pleased with the result, but it was very hard to talk to live person. On 4/6 I scheduled an appt to get call from tax expert on Friday 4/7 at 11:45am EST, BUT NOBODY EVER CALLED ME. during the day 4/7 i re-requested a call back for help 4-5 times over the course of 6-7 hours, NOBODY CALLED ME BACK. i finally connected to a product support person live, who connected me to a live tax expert, however the tax expert told me i needed to hangup and repeat the request process, when he was already on the phone! NOBODY CALLED ME BACK! VERY FRUSTRATING. i had to resort to chat sessions
Date published: 2023-04-12
Rated 5 out of 5 by from 2022 Tax Filing Turbo Tax employees help was awesome. They got me through a very tough filing.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is a great service Easy to use format and prompts. Great tax program!
Date published: 2023-04-12
Rated 3 out of 5 by from Typical Online Tax Product I could have used some more help but I guess AI is only so intelligent.
Date published: 2023-04-12
Rated 5 out of 5 by from TurboTax It was very Quick and easy to file with TurboTax. I hope to do the same next year.
Date published: 2023-04-12
Rated 5 out of 5 by from Amazing Service Karima went out of her way to answer all my questions and made sure I was getting the best possible return.
Date published: 2023-04-12
Rated 3 out of 5 by from Problems this year Had several problems with Turbotax, the worst being an issue withApple and Turbotax where it wanted me to save in beginning but would not save. I spent three days working with your engineers and finally it was fixed with help from a very high level gal in Valdosta GA at Intuit. I been using for 20+ years but I am hesitant on using again. problem supposably with Apple and Intuit relationship.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo tax is a competent tax preparation program, Turbo tax needs to add a section where if you enter a few key words, you'll be able to help you get through the preparation.
Date published: 2023-04-12
Rated 5 out of 5 by from Easiest one I've used so far They explain everything and the prompts are easy to understand especially if you have to file multiple states.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3487