TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Much, much cheaper than using a tax prep service I don't like doing taxes, nor paying taxes, but TurboTax makes it easier and less painful.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbotax is awesome! Great resources and useful tips and great with tax breaks
Date published: 2023-04-10
Rated 3 out of 5 by from A necessary evil Needs better explanations of what things are and whether I need them. I had to google a ton of stuff and it took forever. There needs to be a "what's this?" button on every page so people who aren't familiar can get simplified answers
Date published: 2023-04-10
Rated 2 out of 5 by from Not Great Turbo Tax kept charging me more and kept trying to upgrade me. Too much considering I did it myself and the layout of the return was not very intuitive.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo tax is misleading It says $59 to file, knowing full well that you won’t read the fine print that it’s E59 fir state and federal. It constantly tries to upswell you throughout as well which is very offputting. I just hope turbo tax is paying their fair share of taxes
Date published: 2023-04-10
Rated 5 out of 5 by from Easy! Quick & easy! Great tool for your 1099 tax filings
Date published: 2023-04-10
Rated 3 out of 5 by from Pretty good, but this year I had more problems tha The great thing is that I got some help from an online adviser. She wasn't a tax expert, but she was able to get me just that little bit forward that I was able to figure out the rest on my own. I think there was some sort of glitch in my ESPP processing, possibly related to the "Race Mode". I dislike "Race Mode", it took me over 10 hours :( and I suspect Race Mode made it worse. I turned off race mode, typed in 3922 in the query and TurboTax offered me the option to go straight to the form and fill it in. I had 7 ESPP trades for 2022, I corrected the first one (big pain - had to dig up documents and FMV from 2022) but after that, the other 6 went magically, and everything was A-OK)
Date published: 2023-04-10
Rated 2 out of 5 by from missing links I am frustrated that you don't have links to correct the specific areas that require modification in the review stages of federal and state tax reviews.
Date published: 2023-04-10
Rated 3 out of 5 by from Okay The customer service guy was great but i had to do my taxes twice! i clicked on free and still got charge for the basic whatever service and i wasn't going to redo my taxes for a 3rd time. So I'm not very pleased with the service this year!
Date published: 2023-04-10
Rated 5 out of 5 by from SO much better than filing by mail If it weren't for TurboTax I would probably be in jail right now, because I would never be able to do it on paper.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3487
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Much, much cheaper than using a tax prep service I don't like doing taxes, nor paying taxes, but TurboTax makes it easier and less painful.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbotax is awesome! Great resources and useful tips and great with tax breaks
Date published: 2023-04-10
Rated 3 out of 5 by from A necessary evil Needs better explanations of what things are and whether I need them. I had to google a ton of stuff and it took forever. There needs to be a "what's this?" button on every page so people who aren't familiar can get simplified answers
Date published: 2023-04-10
Rated 2 out of 5 by from Not Great Turbo Tax kept charging me more and kept trying to upgrade me. Too much considering I did it myself and the layout of the return was not very intuitive.
Date published: 2023-04-10
Rated 1 out of 5 by from Turbo tax is misleading It says $59 to file, knowing full well that you won’t read the fine print that it’s E59 fir state and federal. It constantly tries to upswell you throughout as well which is very offputting. I just hope turbo tax is paying their fair share of taxes
Date published: 2023-04-10
Rated 5 out of 5 by from Easy! Quick & easy! Great tool for your 1099 tax filings
Date published: 2023-04-10
Rated 3 out of 5 by from Pretty good, but this year I had more problems tha The great thing is that I got some help from an online adviser. She wasn't a tax expert, but she was able to get me just that little bit forward that I was able to figure out the rest on my own. I think there was some sort of glitch in my ESPP processing, possibly related to the "Race Mode". I dislike "Race Mode", it took me over 10 hours :( and I suspect Race Mode made it worse. I turned off race mode, typed in 3922 in the query and TurboTax offered me the option to go straight to the form and fill it in. I had 7 ESPP trades for 2022, I corrected the first one (big pain - had to dig up documents and FMV from 2022) but after that, the other 6 went magically, and everything was A-OK)
Date published: 2023-04-10
Rated 2 out of 5 by from missing links I am frustrated that you don't have links to correct the specific areas that require modification in the review stages of federal and state tax reviews.
Date published: 2023-04-10
Rated 3 out of 5 by from Okay The customer service guy was great but i had to do my taxes twice! i clicked on free and still got charge for the basic whatever service and i wasn't going to redo my taxes for a 3rd time. So I'm not very pleased with the service this year!
Date published: 2023-04-10
Rated 5 out of 5 by from SO much better than filing by mail If it weren't for TurboTax I would probably be in jail right now, because I would never be able to do it on paper.
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3487