TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Frustration In trying to efile my taxes i could not use my email to recover my account. Spent 45 minutes with customer support to try and resolve account issues but had no success in Trying to recover my account. the only resolution was to create a new account using my wife's email which makes no sense since all my information in my return is tied to my email. There should be a simple way to recover accounts but the customer agent could not find a way
Date published: 2023-04-10
Rated 3 out of 5 by from Unable to undo self employment status Unable to undo self employment without completely redoing everything!
Date published: 2023-04-10
Rated 4 out of 5 by from Turbo Tax dropped the ball this year There were at least two major problems that affected me. I sold a flip home and entering the information took a lot of second guessing. It was treated like a financial product. There was also a glitch with entering college tuition. TT 2023 skips that screen but then you can go back and edit it on the review screen. There were some minor things that were different like entering property tax. It freaked me out a little bit because in previous years I needed to enter it, but somehow tax code has changed?... A little heads-up would have eased my anxiety on that one. The opening screen also said I've been using TT for 8 years. More like 15, lol.
Date published: 2023-04-10
Rated 5 out of 5 by from easy money Easy to use. Very fast. Great job! I was really happy with my experience this year.
Date published: 2023-04-10
Rated 5 out of 5 by from Better and better, easier and easier! Best experience yet! Easy, clear, maneuverable! Highly recommended!
Date published: 2023-04-10
Rated 5 out of 5 by from Taxes Filled Very good experience as always. The help button answered my questions throughout the documents. If you could just add more information about people renting a room at a house. That way we could understand much better what are the requirements without research via the internet.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax It was ok at first then got hard for a min but I think it fininished
Date published: 2023-04-10
Rated 4 out of 5 by from Very Good. I have been using it for decades. In general, I does what I need. The only thing I would like better support on is K-1 forms. There is too much manual stuff needed for this
Date published: 2023-04-10
Rated 2 out of 5 by from so many fees for automated services When there are so many options available, it's really disheartening when you have to pay extra fees for services that are automated anyway. I get charging more for a human to review the information, that makes sense because there's someone who needs to be paid but charging extra for options that are automatic is scummy. It doesn't cost turbotax anything extra is my point so it's just sad when there's already so many other services out there they still hit you with all these bloated costs. I will be using another service for 2023 return
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax made taxes so much easier! Took 5 hours to complete our joint taxes, would have taken much longer without Turbo Tax
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3479
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Frustration In trying to efile my taxes i could not use my email to recover my account. Spent 45 minutes with customer support to try and resolve account issues but had no success in Trying to recover my account. the only resolution was to create a new account using my wife's email which makes no sense since all my information in my return is tied to my email. There should be a simple way to recover accounts but the customer agent could not find a way
Date published: 2023-04-10
Rated 3 out of 5 by from Unable to undo self employment status Unable to undo self employment without completely redoing everything!
Date published: 2023-04-10
Rated 4 out of 5 by from Turbo Tax dropped the ball this year There were at least two major problems that affected me. I sold a flip home and entering the information took a lot of second guessing. It was treated like a financial product. There was also a glitch with entering college tuition. TT 2023 skips that screen but then you can go back and edit it on the review screen. There were some minor things that were different like entering property tax. It freaked me out a little bit because in previous years I needed to enter it, but somehow tax code has changed?... A little heads-up would have eased my anxiety on that one. The opening screen also said I've been using TT for 8 years. More like 15, lol.
Date published: 2023-04-10
Rated 5 out of 5 by from easy money Easy to use. Very fast. Great job! I was really happy with my experience this year.
Date published: 2023-04-10
Rated 5 out of 5 by from Better and better, easier and easier! Best experience yet! Easy, clear, maneuverable! Highly recommended!
Date published: 2023-04-10
Rated 5 out of 5 by from Taxes Filled Very good experience as always. The help button answered my questions throughout the documents. If you could just add more information about people renting a room at a house. That way we could understand much better what are the requirements without research via the internet.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax It was ok at first then got hard for a min but I think it fininished
Date published: 2023-04-10
Rated 4 out of 5 by from Very Good. I have been using it for decades. In general, I does what I need. The only thing I would like better support on is K-1 forms. There is too much manual stuff needed for this
Date published: 2023-04-10
Rated 2 out of 5 by from so many fees for automated services When there are so many options available, it's really disheartening when you have to pay extra fees for services that are automated anyway. I get charging more for a human to review the information, that makes sense because there's someone who needs to be paid but charging extra for options that are automatic is scummy. It doesn't cost turbotax anything extra is my point so it's just sad when there's already so many other services out there they still hit you with all these bloated costs. I will be using another service for 2023 return
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax made taxes so much easier! Took 5 hours to complete our joint taxes, would have taken much longer without Turbo Tax
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3479