TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best it was so easy to understand and felt very confident in filing the tax
Date published: 2023-04-12
Rated 1 out of 5 by from Barely usable I really resent the fact that your service is difficult to navigate and repetitive. I only use you because I have no other options and it gets more painful every year.
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy! This is the perfect way to file a simple tax return.
Date published: 2023-04-12
Rated 5 out of 5 by from Love It!!! The product was suggested by my best friend, I was very nervous about it at first. However, I so glad i purchased & use. Cant wait until next year.
Date published: 2023-04-12
Rated 1 out of 5 by from When it works, it works. When it doesn't.... ouch! Last year, when my data was exported from Quickbooks Self Employed to TurboTax, one of my quarterly payments somehow got duplicated, so I got a nasty surprise when the IRS contacted me to let me know that, rather than receiving a refund, I actually owed more. TurboTax also sent me an email letting me know that they messed something else up (car expenses) and they would help me fix it. When I clicked the link in the email, the URL was broken. When I called Intuit, it took them literally hours to figure out what was going on. This year, the import of my data from Quickbooks to TurboTax failed and I couldn't redo it, so I had to enter all of the information. What the heck am I paying for?
Date published: 2023-04-12
Rated 5 out of 5 by from Better than last year's CPA We went with a CPA last year because we had some more complicated tax/income situations than we had in the past and were thoroughly disappointed in the service we got and it cost us about $1000 more than Turbotax. We had the same situations this year and ended up with a bigger return at less cost. The questions and prompts were more useful and detailed than what we got last year from the CPA. I wish we would have used it last year as well.
Date published: 2023-04-12
Rated 5 out of 5 by from Fast, Easy, and came with Customer Service! I logged on to Turbotax for my third year, dreading filing taxes (as simple as mine are), and because the company I work for is fairly large, my W2 was already uploaded to my account! (less work for me to do). Midway through, I became overwhelmed with how many types of itemized sections I didn't understand, not knowing what applied to me or not, so I hit the sad face rating to say I am not feeling confident. The next day, today, a specialist from Inuit reached out to me via phone kindly asking if I needed support. I happened to be free so she requested to share screen with me via TurboTax, provided clarity and answered, my questions and I completed my taxes no more than 15 min later with ease and relief! I didn't know this service was available and it made completing my taxes far less daunting. I'll be continuing to use TT.
Date published: 2023-04-12
Rated 3 out of 5 by from Wish the fee wasn’t high for self employment Easy to prepare I feel self employment is expensive to do with turbo tax .
Date published: 2023-04-12
Rated 3 out of 5 by from Turbo data and entry process is just fine. Entry process is generally good. Checking missed my erroneous entry for Adjusted Gross Income. IRS caught it and refused my return which I corrected and resubmitted. My biggest complaint is when I first submitted my return, Intuit refused it -- no useful explanation or recommendation. I finally figured out I needed an update to TurboTax -- I should have been told that. The update I was using was only a week old.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax deluxe Schedule C Overall very good but.... Schedule C Part I Line 1 directions fail to mention that the Form1099K box 1a is additive to line 1. This can nearly double your tax liability.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3469
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best it was so easy to understand and felt very confident in filing the tax
Date published: 2023-04-12
Rated 1 out of 5 by from Barely usable I really resent the fact that your service is difficult to navigate and repetitive. I only use you because I have no other options and it gets more painful every year.
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and easy! This is the perfect way to file a simple tax return.
Date published: 2023-04-12
Rated 5 out of 5 by from Love It!!! The product was suggested by my best friend, I was very nervous about it at first. However, I so glad i purchased & use. Cant wait until next year.
Date published: 2023-04-12
Rated 1 out of 5 by from When it works, it works. When it doesn't.... ouch! Last year, when my data was exported from Quickbooks Self Employed to TurboTax, one of my quarterly payments somehow got duplicated, so I got a nasty surprise when the IRS contacted me to let me know that, rather than receiving a refund, I actually owed more. TurboTax also sent me an email letting me know that they messed something else up (car expenses) and they would help me fix it. When I clicked the link in the email, the URL was broken. When I called Intuit, it took them literally hours to figure out what was going on. This year, the import of my data from Quickbooks to TurboTax failed and I couldn't redo it, so I had to enter all of the information. What the heck am I paying for?
Date published: 2023-04-12
Rated 5 out of 5 by from Better than last year's CPA We went with a CPA last year because we had some more complicated tax/income situations than we had in the past and were thoroughly disappointed in the service we got and it cost us about $1000 more than Turbotax. We had the same situations this year and ended up with a bigger return at less cost. The questions and prompts were more useful and detailed than what we got last year from the CPA. I wish we would have used it last year as well.
Date published: 2023-04-12
Rated 5 out of 5 by from Fast, Easy, and came with Customer Service! I logged on to Turbotax for my third year, dreading filing taxes (as simple as mine are), and because the company I work for is fairly large, my W2 was already uploaded to my account! (less work for me to do). Midway through, I became overwhelmed with how many types of itemized sections I didn't understand, not knowing what applied to me or not, so I hit the sad face rating to say I am not feeling confident. The next day, today, a specialist from Inuit reached out to me via phone kindly asking if I needed support. I happened to be free so she requested to share screen with me via TurboTax, provided clarity and answered, my questions and I completed my taxes no more than 15 min later with ease and relief! I didn't know this service was available and it made completing my taxes far less daunting. I'll be continuing to use TT.
Date published: 2023-04-12
Rated 3 out of 5 by from Wish the fee wasn’t high for self employment Easy to prepare I feel self employment is expensive to do with turbo tax .
Date published: 2023-04-12
Rated 3 out of 5 by from Turbo data and entry process is just fine. Entry process is generally good. Checking missed my erroneous entry for Adjusted Gross Income. IRS caught it and refused my return which I corrected and resubmitted. My biggest complaint is when I first submitted my return, Intuit refused it -- no useful explanation or recommendation. I finally figured out I needed an update to TurboTax -- I should have been told that. The update I was using was only a week old.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax deluxe Schedule C Overall very good but.... Schedule C Part I Line 1 directions fail to mention that the Form1099K box 1a is additive to line 1. This can nearly double your tax liability.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3469