TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great! The experience with Turbotax was good, I see a lot of new uploads.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax Man got exactly me what i needed, couldn't of expected less.
Date published: 2023-02-28
Rated 3 out of 5 by from upgrade problems I have used online TurboTax for a number of years. This year rather than paying through the web site, I purchase TurboTax from Costco. I installed it but had problems bridging my online account with the desktop TurboxTax. I found the Continue from Online account option which imported everything but I did have to repeat a number of questions. What really tick me off was that in both online and desktop, I was asked to pay for TurboTax again...as if I din't register the problem. I have the license code but there's no clear way to input it. So I ended up paying for Turbo Tax twice. So much for savings at Costco. Not a good experience at all....very disappointed from Intuit who usually makes great UX products. I've been a Quicken user for decades.
Date published: 2023-02-28
Rated 5 out of 5 by from love the live help i got stuck on a cfew parts and i had them call and they fixed my return right away!
Date published: 2023-02-28
Rated 3 out of 5 by from I have used Turbo Tax for 8 years The product works great, however It increasingly tries to get me to pay more and buy more of the product.
Date published: 2023-02-28
Rated 2 out of 5 by from Deceiving Choices I had to call in because I selected the free filing but because I had a retirement refund I had to pay. I made less than $19,000. I had to call in to an agent to ask why I was being charged. Why say its free when it isn't? Another thing, if I'm paying from both my Federal and State filings you still charge an additional $39 because I didn't pay directly out of my pocket. So it's a another fee on top of 2 other fees? This is ridiculous. I need to learn how to file the old school way, directly on paper and via mail. Oh and not to mention there is a list of questions below. What do they have to do with my review???? Not happy.
Date published: 2023-02-28
Rated 5 out of 5 by from very easy to use Very easy to use. Products are great.And help is always there to help
Date published: 2023-02-28
Rated 5 out of 5 by from Really painless to do what seems most painful! I have used TurboTax now for 6 years and have been impressed with how intuitive the software is and how easy it is to fill out and file and either get your refund in a speedy way to or to find out how much you have to pay and know that all will be well.
Date published: 2023-02-28
Rated 5 out of 5 by from I Couldn't Have Done It Myself I had trouble finding my 2021 tax return with Turbox Tax, due to the page on the 2022 tax asking for my state withholding for 2021. I was frustrated and anxiety ridden since I couldn't find what I needed. So I asked for a live assistant, and met Kelly. She was absolutely wonderful and patient with me, walking me through everything with ease. I could finally relax, knowing I had everything correct for my filing.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbotax was great. Turbotax was easier than I thought it would be. Being an old person and never doing taxes before I didn't think I could do it. They were great.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 3469
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great! The experience with Turbotax was good, I see a lot of new uploads.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax Man got exactly me what i needed, couldn't of expected less.
Date published: 2023-02-28
Rated 3 out of 5 by from upgrade problems I have used online TurboTax for a number of years. This year rather than paying through the web site, I purchase TurboTax from Costco. I installed it but had problems bridging my online account with the desktop TurboxTax. I found the Continue from Online account option which imported everything but I did have to repeat a number of questions. What really tick me off was that in both online and desktop, I was asked to pay for TurboTax again...as if I din't register the problem. I have the license code but there's no clear way to input it. So I ended up paying for Turbo Tax twice. So much for savings at Costco. Not a good experience at all....very disappointed from Intuit who usually makes great UX products. I've been a Quicken user for decades.
Date published: 2023-02-28
Rated 5 out of 5 by from love the live help i got stuck on a cfew parts and i had them call and they fixed my return right away!
Date published: 2023-02-28
Rated 3 out of 5 by from I have used Turbo Tax for 8 years The product works great, however It increasingly tries to get me to pay more and buy more of the product.
Date published: 2023-02-28
Rated 2 out of 5 by from Deceiving Choices I had to call in because I selected the free filing but because I had a retirement refund I had to pay. I made less than $19,000. I had to call in to an agent to ask why I was being charged. Why say its free when it isn't? Another thing, if I'm paying from both my Federal and State filings you still charge an additional $39 because I didn't pay directly out of my pocket. So it's a another fee on top of 2 other fees? This is ridiculous. I need to learn how to file the old school way, directly on paper and via mail. Oh and not to mention there is a list of questions below. What do they have to do with my review???? Not happy.
Date published: 2023-02-28
Rated 5 out of 5 by from very easy to use Very easy to use. Products are great.And help is always there to help
Date published: 2023-02-28
Rated 5 out of 5 by from Really painless to do what seems most painful! I have used TurboTax now for 6 years and have been impressed with how intuitive the software is and how easy it is to fill out and file and either get your refund in a speedy way to or to find out how much you have to pay and know that all will be well.
Date published: 2023-02-28
Rated 5 out of 5 by from I Couldn't Have Done It Myself I had trouble finding my 2021 tax return with Turbox Tax, due to the page on the 2022 tax asking for my state withholding for 2021. I was frustrated and anxiety ridden since I couldn't find what I needed. So I asked for a live assistant, and met Kelly. She was absolutely wonderful and patient with me, walking me through everything with ease. I could finally relax, knowing I had everything correct for my filing.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbotax was great. Turbotax was easier than I thought it would be. Being an old person and never doing taxes before I didn't think I could do it. They were great.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 3469