TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Unexpected confusion this year The program did not properly explain what to do if taxpayers over age 70.5 decided NOT to take all of their RMDs from IRAs IAW provisions of the CARES Act, which permitted suspension of RMDs for CY 2020. The correct answer on that page of TurboTax in this situation is "___ was not required to take RMDs" even if the taxpayer took out RMDs for January and February before the CARES Act was passed. If you checked the circle on this page to indicate partial RMDs were taken, TurboTax treated you as if you did something wrong and said you had to ask the IRS for a waiver of penalty for making an error. I had to call TurboTax to confirm that RMDs were "not required to be taken" because of the CARES Act. There should have been a link to a detailed explanation on this page of the program and there was not.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is a great product This product is so easy and very user friendly to use.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo tax was great! I had trouble figuring out how to file a specific form and Brenda walked me right through the process. Thank you so much.
Date published: 2021-03-15
Rated 5 out of 5 by from Super Tax file app Anybody can file tax using this app with limited information
Date published: 2021-03-15
Rated 5 out of 5 by from WORKS GREAT SINCE I AM RETIRED AND DONT HAVE INCOME I USUALLY DONT FILE TAXES. I ONLY DID THIS YEAR CUZ OF THE $1400 STIMULUS CHECK. THEY ALWAYS HAVE TO HAVE A FINGER ON US.
Date published: 2021-03-15
Rated 5 out of 5 by from Great It took 7 rejections before mailing in taxesIt took time for rejections and phone calls
Date published: 2021-03-15
Rated 5 out of 5 by from Yay it was great My tax expert was Juan and he was incredibly helpful and friendly to work with. Made things much easier for me
Date published: 2021-03-15
Rated 4 out of 5 by from Tricky, but worth it For six years I have used Turbo Tax. The first few years went great, I never had to pay anything to use Turbo Tax. Unfortunately, the next two years, I was forced to pay for the Deluxe edition. I wasn't allowed to file my taxes unless I payed for the Deluxe version, and I hadn't filed my taxes any different than the years prior. This was frustrating, but ultimately cheaper than taking it to someone in person. For my 2020 taxes, I paid attention very carefully as I was going through the check boxes. This time, I didn't have to pay at all. So I do reccomend Turbo Tax, but just make sure you're paying attention as you do it.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome, Fast and Easy!! Easy to do, just read and insert information! Will do again!!
Date published: 2021-03-15
Rated 5 out of 5 by from great It was a easy great experience i am glad the I no longer need an agent
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 3461
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Unexpected confusion this year The program did not properly explain what to do if taxpayers over age 70.5 decided NOT to take all of their RMDs from IRAs IAW provisions of the CARES Act, which permitted suspension of RMDs for CY 2020. The correct answer on that page of TurboTax in this situation is "___ was not required to take RMDs" even if the taxpayer took out RMDs for January and February before the CARES Act was passed. If you checked the circle on this page to indicate partial RMDs were taken, TurboTax treated you as if you did something wrong and said you had to ask the IRS for a waiver of penalty for making an error. I had to call TurboTax to confirm that RMDs were "not required to be taken" because of the CARES Act. There should have been a link to a detailed explanation on this page of the program and there was not.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is a great product This product is so easy and very user friendly to use.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo tax was great! I had trouble figuring out how to file a specific form and Brenda walked me right through the process. Thank you so much.
Date published: 2021-03-15
Rated 5 out of 5 by from Super Tax file app Anybody can file tax using this app with limited information
Date published: 2021-03-15
Rated 5 out of 5 by from WORKS GREAT SINCE I AM RETIRED AND DONT HAVE INCOME I USUALLY DONT FILE TAXES. I ONLY DID THIS YEAR CUZ OF THE $1400 STIMULUS CHECK. THEY ALWAYS HAVE TO HAVE A FINGER ON US.
Date published: 2021-03-15
Rated 5 out of 5 by from Great It took 7 rejections before mailing in taxesIt took time for rejections and phone calls
Date published: 2021-03-15
Rated 5 out of 5 by from Yay it was great My tax expert was Juan and he was incredibly helpful and friendly to work with. Made things much easier for me
Date published: 2021-03-15
Rated 4 out of 5 by from Tricky, but worth it For six years I have used Turbo Tax. The first few years went great, I never had to pay anything to use Turbo Tax. Unfortunately, the next two years, I was forced to pay for the Deluxe edition. I wasn't allowed to file my taxes unless I payed for the Deluxe version, and I hadn't filed my taxes any different than the years prior. This was frustrating, but ultimately cheaper than taking it to someone in person. For my 2020 taxes, I paid attention very carefully as I was going through the check boxes. This time, I didn't have to pay at all. So I do reccomend Turbo Tax, but just make sure you're paying attention as you do it.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome, Fast and Easy!! Easy to do, just read and insert information! Will do again!!
Date published: 2021-03-15
Rated 5 out of 5 by from great It was a easy great experience i am glad the I no longer need an agent
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 3461