TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Way more complicated than should’ve been Like I said, Way more complicated than should’ve been. Originally wanted to file an extension, which it wouldn’t let me do. Then took about an hour more than it should have because it kept making me go back & answer the same questions over. And filing was overly complicated bc even though I used TurboTax last year, the system said I did it.
Date published: 2022-04-19
Rated 1 out of 5 by from Poor Answers 2nd year in a row I’ve had my AGI rejected on TurboTax they also have no record of my filed 2020 taxes yet it’s in my forms. I called to ask what to do and they just give poor responses.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax gets more intuitive and easier to use every year.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome! This is my 8th year using TurboTax. TurboTax is easy to use and to navigate!
Date published: 2022-04-19
Rated 5 out of 5 by from As always, TurboTax got the job done! I love how infinitely smart & knowledgeable TurboTax is, how over the years it has become more & more emotionally intelligent & user-friendly, and how it lately has even chosen to throw in a few fun illustrations to lighten the tax burden mood. Oh! & your customer service representative, Tiffany, was ever so warm, friendly, & reassuring. I appreciated her patient help, and enjoyed her good-humored company.
Date published: 2022-04-19
Rated 2 out of 5 by from Amended return process fix link does not work Amended return was rejected twice and fix link did not transition. Only difference was the wrong debit account #.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is the way to go! This is my 5th year using turbotax! It's very easy to use! Fees are much cheaper than filling with other tax companies. Step by step assistance available if needed. I couldn't ask for a better way to file!
Date published: 2022-04-19
Rated 2 out of 5 by from 1095-A was only the worst problem Just finding the quality of the product really bad. Hung up when I opened TT 2020 to check some details of last year's return (which really should be easier to get to in the current year's version). I did my return myself with paper in under two hours, and was within $100 of TT. Why am I paying for the software. Every year, I think that TT should give a little heads up on roughly how much the potential itemized deduction need to add up to to get out of the standard deduction. I suspect people run around for lots of details with no hope of gettting to the $12K+ that's needed. Need better 1095-A functionality. (and workflow, it should not have allowed me to file without it, for example.)
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is great to use! TurboTax is great to use and saved me a lot of time!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Super Easy & Fast Turbo Tax is great for everyone and anyone! Great for people who need a start forward way to file their taxes, especially when you are crunched for time. I recommend Turbo Tax to everyone.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 346
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Way more complicated than should’ve been Like I said, Way more complicated than should’ve been. Originally wanted to file an extension, which it wouldn’t let me do. Then took about an hour more than it should have because it kept making me go back & answer the same questions over. And filing was overly complicated bc even though I used TurboTax last year, the system said I did it.
Date published: 2022-04-19
Rated 1 out of 5 by from Poor Answers 2nd year in a row I’ve had my AGI rejected on TurboTax they also have no record of my filed 2020 taxes yet it’s in my forms. I called to ask what to do and they just give poor responses.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax gets more intuitive and easier to use every year.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome! This is my 8th year using TurboTax. TurboTax is easy to use and to navigate!
Date published: 2022-04-19
Rated 5 out of 5 by from As always, TurboTax got the job done! I love how infinitely smart & knowledgeable TurboTax is, how over the years it has become more & more emotionally intelligent & user-friendly, and how it lately has even chosen to throw in a few fun illustrations to lighten the tax burden mood. Oh! & your customer service representative, Tiffany, was ever so warm, friendly, & reassuring. I appreciated her patient help, and enjoyed her good-humored company.
Date published: 2022-04-19
Rated 2 out of 5 by from Amended return process fix link does not work Amended return was rejected twice and fix link did not transition. Only difference was the wrong debit account #.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is the way to go! This is my 5th year using turbotax! It's very easy to use! Fees are much cheaper than filling with other tax companies. Step by step assistance available if needed. I couldn't ask for a better way to file!
Date published: 2022-04-19
Rated 2 out of 5 by from 1095-A was only the worst problem Just finding the quality of the product really bad. Hung up when I opened TT 2020 to check some details of last year's return (which really should be easier to get to in the current year's version). I did my return myself with paper in under two hours, and was within $100 of TT. Why am I paying for the software. Every year, I think that TT should give a little heads up on roughly how much the potential itemized deduction need to add up to to get out of the standard deduction. I suspect people run around for lots of details with no hope of gettting to the $12K+ that's needed. Need better 1095-A functionality. (and workflow, it should not have allowed me to file without it, for example.)
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is great to use! TurboTax is great to use and saved me a lot of time!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Super Easy & Fast Turbo Tax is great for everyone and anyone! Great for people who need a start forward way to file their taxes, especially when you are crunched for time. I recommend Turbo Tax to everyone.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 346