TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax Live Experts The program itself is very good. Turbo Tax Live Expert was the problem. I called with a question on how to enter Contributions with Standard Deductions. I had entered in the regular deduction section and it was not allowing whole amount. My questions was "where should I enter the contributions while using standard deductions?" The Expert insisted that I allow her into my return so she could determine what I was doing wrong. I did not want to do that so I asked to speak with her supervisor. Of course, she said, but she will call you within 24-48 hours. Well that was 2 weeks ago and no call yet. I discovered on my own that at end of return review it asks you to put in amount of contribution. Easily solved if there would have been some instruction on the screen or especially from Live Expert. Not happy with how I was treated. In the past, everyone has been really helpful if I had a problem. Maybe there needs to be a change of attitude.
Date published: 2021-04-12
Rated 5 out of 5 by from Easy Great. Easy to use................. ..............
Date published: 2021-04-12
Rated 5 out of 5 by from EASY AND FUN EASY TO USE, FRIENDLY, THEY TAKE YOU STEP BY STEP IN THE PROCESS, HELPFUL
Date published: 2021-04-12
Rated 5 out of 5 by from Awesome Service Easy to use, worth the short time taken to provide all the details
Date published: 2021-04-12
Rated 5 out of 5 by from Have used Turbo Tax for many yearss. I would like for it to be easier to talk with a live person when you have a problem.
Date published: 2021-04-12
Rated 5 out of 5 by from Great Job! Alot of input this first year, but next year will be easy.
Date published: 2021-04-12
Rated 5 out of 5 by from Trust TurboTax better than preparers. I feel much more confident doing my taxes with TurboTax than using a tax preparer who is just plugging my info to a software program themselves. I have a unique dual employment status that few of them understand. I feel TurboTax navigates this and understands it better than tax preparers I have tried to use in the past.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax was easy to follow Very easy to follow and when questions came up, the live operator was very helpful.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is awesome quick and easy. very helpful when in question and detailed
Date published: 2021-04-12
Rated 5 out of 5 by from TURBO TAX IS GREAT THE JOB WAS WELL DONE WELL SEE YOU NEXT YEAR THANKYOU
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3450
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax Live Experts The program itself is very good. Turbo Tax Live Expert was the problem. I called with a question on how to enter Contributions with Standard Deductions. I had entered in the regular deduction section and it was not allowing whole amount. My questions was "where should I enter the contributions while using standard deductions?" The Expert insisted that I allow her into my return so she could determine what I was doing wrong. I did not want to do that so I asked to speak with her supervisor. Of course, she said, but she will call you within 24-48 hours. Well that was 2 weeks ago and no call yet. I discovered on my own that at end of return review it asks you to put in amount of contribution. Easily solved if there would have been some instruction on the screen or especially from Live Expert. Not happy with how I was treated. In the past, everyone has been really helpful if I had a problem. Maybe there needs to be a change of attitude.
Date published: 2021-04-12
Rated 5 out of 5 by from Easy Great. Easy to use................. ..............
Date published: 2021-04-12
Rated 5 out of 5 by from EASY AND FUN EASY TO USE, FRIENDLY, THEY TAKE YOU STEP BY STEP IN THE PROCESS, HELPFUL
Date published: 2021-04-12
Rated 5 out of 5 by from Awesome Service Easy to use, worth the short time taken to provide all the details
Date published: 2021-04-12
Rated 5 out of 5 by from Have used Turbo Tax for many yearss. I would like for it to be easier to talk with a live person when you have a problem.
Date published: 2021-04-12
Rated 5 out of 5 by from Great Job! Alot of input this first year, but next year will be easy.
Date published: 2021-04-12
Rated 5 out of 5 by from Trust TurboTax better than preparers. I feel much more confident doing my taxes with TurboTax than using a tax preparer who is just plugging my info to a software program themselves. I have a unique dual employment status that few of them understand. I feel TurboTax navigates this and understands it better than tax preparers I have tried to use in the past.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax was easy to follow Very easy to follow and when questions came up, the live operator was very helpful.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is awesome quick and easy. very helpful when in question and detailed
Date published: 2021-04-12
Rated 5 out of 5 by from TURBO TAX IS GREAT THE JOB WAS WELL DONE WELL SEE YOU NEXT YEAR THANKYOU
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 3450