TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Good While it was tough needing to periodically find/upload old documents, I'm happy I was able to do this all remotely and from home.
Date published: 2022-03-26
Rated 4 out of 5 by from It’s awesome!! I would give it a perfect score if it wasn’t for soooo many verification codes while you are working on it. I understand if time passes and you’re logged out but while you’re working on it you should have a time limit before asking for another code not right away
Date published: 2022-03-26
Rated 5 out of 5 by from So helpful for a small business Michael was SUCH a huge help with my full-service tax assistance. He gave me advice every step of the way. I've used this service for 3 years now and as a small business owner, it's a massive relief knowing my taxes are going to be submitted perfectly.
Date published: 2022-03-26
Rated 4 out of 5 by from A little disappointed I had Turbo Tax retrieve my information from a very large and well-known mutual fund company, and there were legitimately several boxes that had no data, but the software still made me go back and review that no data had been entered in several boxes that normally don't have data anyway. I might as well have entered the data manually.
Date published: 2022-03-26
Rated 4 out of 5 by from A few shortcomings The program seems to work okay. However, I do have some issues that I think should be addressed First, it would be nice if the program would make it easier to avoid the itemized deductions process if it looks highly probable that you will be better off using the standard deduction. I never knew how far below I was of the standard deduction option, and in fact afterwards it never indicated how far below (or perhaps over?) the standard deduction amount I was when all was said and done. It would be nice to indicate, for example, the disparity as you plug in the itemized items (so if, for example, you were still $15,000 below the standard deduction after putting in the major items you could jump to the standard deduction and stop putting in time and effort finding and entering additional deductions). For those that do put all deductions in it would be helpful to know how the numbers of the two options compare -- this would aid in subsequent years. Another issue concerns errors. I have gotten error messages at the review stage, but it is a hassle to figure out where I need to go (what form? What item on the form?) to fix things. This year there was an error on a 1065 K-1 form, and I ended up having to hunt (and I mean hunt) to find a number to get Intuit help. When I finally did the two of us fixed the issue (correctly, I hope). The person who helped me did a good job - this is a BIG positive! Staying on top of our complicated tax system and getting everything programmed for citizens is a big job, and TurboTax seems to do a decent job at this. Presumably it will get even more user friendly in future years. The BIGGEST issue concerns the standard deduction vs. itemized -- help us truncate fruitless efforts when it is nothing more than a time drain.
Date published: 2022-03-26
Rated 5 out of 5 by from turbo tax great The service on my tax was awsome, even if I did not get a refund. I know my taxes were done correctly.
Date published: 2022-03-26
Rated 5 out of 5 by from Loved It! TurboTax is very easy to understand and quick to use.
Date published: 2022-03-26
Rated 5 out of 5 by from Love using turbo tax! Turbo tax is so easy to use, I love that you can see your return amount as you go through the process. Everything is very easily laid out and easy to understand.
Date published: 2022-03-26
Rated 5 out of 5 by from Very Good service Very satisfied with this tax service. We use this every year, and it has not ever let us down.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax My experience with Turbo Tax is that it is constantly improving. Enhancements that I have seen this year lead me to rate TT as Excellent
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3450
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good While it was tough needing to periodically find/upload old documents, I'm happy I was able to do this all remotely and from home.
Date published: 2022-03-26
Rated 4 out of 5 by from It’s awesome!! I would give it a perfect score if it wasn’t for soooo many verification codes while you are working on it. I understand if time passes and you’re logged out but while you’re working on it you should have a time limit before asking for another code not right away
Date published: 2022-03-26
Rated 5 out of 5 by from So helpful for a small business Michael was SUCH a huge help with my full-service tax assistance. He gave me advice every step of the way. I've used this service for 3 years now and as a small business owner, it's a massive relief knowing my taxes are going to be submitted perfectly.
Date published: 2022-03-26
Rated 4 out of 5 by from A little disappointed I had Turbo Tax retrieve my information from a very large and well-known mutual fund company, and there were legitimately several boxes that had no data, but the software still made me go back and review that no data had been entered in several boxes that normally don't have data anyway. I might as well have entered the data manually.
Date published: 2022-03-26
Rated 4 out of 5 by from A few shortcomings The program seems to work okay. However, I do have some issues that I think should be addressed First, it would be nice if the program would make it easier to avoid the itemized deductions process if it looks highly probable that you will be better off using the standard deduction. I never knew how far below I was of the standard deduction option, and in fact afterwards it never indicated how far below (or perhaps over?) the standard deduction amount I was when all was said and done. It would be nice to indicate, for example, the disparity as you plug in the itemized items (so if, for example, you were still $15,000 below the standard deduction after putting in the major items you could jump to the standard deduction and stop putting in time and effort finding and entering additional deductions). For those that do put all deductions in it would be helpful to know how the numbers of the two options compare -- this would aid in subsequent years. Another issue concerns errors. I have gotten error messages at the review stage, but it is a hassle to figure out where I need to go (what form? What item on the form?) to fix things. This year there was an error on a 1065 K-1 form, and I ended up having to hunt (and I mean hunt) to find a number to get Intuit help. When I finally did the two of us fixed the issue (correctly, I hope). The person who helped me did a good job - this is a BIG positive! Staying on top of our complicated tax system and getting everything programmed for citizens is a big job, and TurboTax seems to do a decent job at this. Presumably it will get even more user friendly in future years. The BIGGEST issue concerns the standard deduction vs. itemized -- help us truncate fruitless efforts when it is nothing more than a time drain.
Date published: 2022-03-26
Rated 5 out of 5 by from turbo tax great The service on my tax was awsome, even if I did not get a refund. I know my taxes were done correctly.
Date published: 2022-03-26
Rated 5 out of 5 by from Loved It! TurboTax is very easy to understand and quick to use.
Date published: 2022-03-26
Rated 5 out of 5 by from Love using turbo tax! Turbo tax is so easy to use, I love that you can see your return amount as you go through the process. Everything is very easily laid out and easy to understand.
Date published: 2022-03-26
Rated 5 out of 5 by from Very Good service Very satisfied with this tax service. We use this every year, and it has not ever let us down.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax My experience with Turbo Tax is that it is constantly improving. Enhancements that I have seen this year lead me to rate TT as Excellent
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3450