TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Getting it loaded sucked Would not connect to internet. Got disconnected on first to calls to support after waiting 20 to 50 minutes, working with person for 10 to 20 minutes, then disconnected without resolve. Third call was a 50 minute wait for a call back. Person worked with me for an hour then issued a new license code. I deleted the installation and reloaded and started with the new code and it worked, though it would not download any bank forms. Ended up spending three days working on taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Quick and Easy This is my first time using TurboTax. The process took 30-ish mins and my representative was helpful and amiable. In a crunch this was the resource I needed!
Date published: 2023-04-11
Rated 5 out of 5 by from Very helpful in quick e-filing The process of e-filing is very smooth and modular with clear instructions and help when needed.
Date published: 2023-04-11
Rated 2 out of 5 by from Normal events cause web and filing problems Turbo-Tax refuses to e-file state (no reason given, surely there is one!). Password for Intuit was forgotten (new machine). To fix this problem, Intuit demands lots of information which is insufficient because my old smart phone was destroyed. Intuit cannot find my login because of insufficient information. Calling Intuit involves giving my phone number MANY times (bad connection and poorly programmed automatic answering system). I finally gave up because I was disconnected by Intuit. Had to file state by mail. Turbo-Tax makes this hard by requiring one to go back and repeat things that one has done before (instead of asking at the beginning about the possibility of e-filing the fed and mailing the state). And then there is the problem of having to reinstall old versions of TurboTax because I am working on a new machine (finding where files are put by the new operating system is (courtesy of Microsoft) difficult and there are no instructions given regarding Intuits selection of defaults. A task that used to be easy has now become a difficult and almost impossible chore.
Date published: 2023-04-11
Rated 5 out of 5 by from Great new tax option for complicated years This year my taxes were a little bit more complex because of the sale of a property. Having a live agent, help me through the process made all the difference between pulling my hair out and pulling up to the finish line.
Date published: 2023-04-11
Rated 5 out of 5 by from Super easy and helpful! I use Turbo Tax every year and love it. Even for a self employed person.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy to use!! This was the first time filing taxes myself in a long time. I was nervous, but the system walked me through it and I felt confident in what was submitted.
Date published: 2023-04-11
Rated 5 out of 5 by from this was so easy I've paid someone else for years to do my taxes. I wish I had switched years ago.
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax! Hard to navigate, and they make you pay the deluxe fee to even file.
Date published: 2023-04-11
Rated 5 out of 5 by from Always easy! I've used TurboTax for many years. It's always easy and covers everything well with good explanations.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3443
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Getting it loaded sucked Would not connect to internet. Got disconnected on first to calls to support after waiting 20 to 50 minutes, working with person for 10 to 20 minutes, then disconnected without resolve. Third call was a 50 minute wait for a call back. Person worked with me for an hour then issued a new license code. I deleted the installation and reloaded and started with the new code and it worked, though it would not download any bank forms. Ended up spending three days working on taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Quick and Easy This is my first time using TurboTax. The process took 30-ish mins and my representative was helpful and amiable. In a crunch this was the resource I needed!
Date published: 2023-04-11
Rated 5 out of 5 by from Very helpful in quick e-filing The process of e-filing is very smooth and modular with clear instructions and help when needed.
Date published: 2023-04-11
Rated 2 out of 5 by from Normal events cause web and filing problems Turbo-Tax refuses to e-file state (no reason given, surely there is one!). Password for Intuit was forgotten (new machine). To fix this problem, Intuit demands lots of information which is insufficient because my old smart phone was destroyed. Intuit cannot find my login because of insufficient information. Calling Intuit involves giving my phone number MANY times (bad connection and poorly programmed automatic answering system). I finally gave up because I was disconnected by Intuit. Had to file state by mail. Turbo-Tax makes this hard by requiring one to go back and repeat things that one has done before (instead of asking at the beginning about the possibility of e-filing the fed and mailing the state). And then there is the problem of having to reinstall old versions of TurboTax because I am working on a new machine (finding where files are put by the new operating system is (courtesy of Microsoft) difficult and there are no instructions given regarding Intuits selection of defaults. A task that used to be easy has now become a difficult and almost impossible chore.
Date published: 2023-04-11
Rated 5 out of 5 by from Great new tax option for complicated years This year my taxes were a little bit more complex because of the sale of a property. Having a live agent, help me through the process made all the difference between pulling my hair out and pulling up to the finish line.
Date published: 2023-04-11
Rated 5 out of 5 by from Super easy and helpful! I use Turbo Tax every year and love it. Even for a self employed person.
Date published: 2023-04-11
Rated 5 out of 5 by from Easy to use!! This was the first time filing taxes myself in a long time. I was nervous, but the system walked me through it and I felt confident in what was submitted.
Date published: 2023-04-11
Rated 5 out of 5 by from this was so easy I've paid someone else for years to do my taxes. I wish I had switched years ago.
Date published: 2023-04-11
Rated 2 out of 5 by from Turbo Tax! Hard to navigate, and they make you pay the deluxe fee to even file.
Date published: 2023-04-11
Rated 5 out of 5 by from Always easy! I've used TurboTax for many years. It's always easy and covers everything well with good explanations.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3443