TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Not easy to use any more. I did not have a good experience. I was unable to file my taxes without help, and my taxes are super simple. The UI gets worse and worse every year.
Date published: 2021-04-13
Rated 4 out of 5 by from Reliable Product Thus far, my experience with Turbo Tax has been very positive. I have used it to file under new and unique circumstances, and so far Turbo Tax has really limited the confusion and frustration that can occur during tax season.
Date published: 2021-04-13
Rated 5 out of 5 by from Great product, great experience! It was very easy to follow the instructions and it offered very clear explanations when needed.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo tax makes it super easy! As a 23 year old I struggle with filing my taxes and turbo tax makes it so easy for me!
Date published: 2021-04-13
Rated 5 out of 5 by from Great!! We received answers to all of our concerns regarding the various forms.
Date published: 2021-04-13
Rated 1 out of 5 by from Where to send the Federal Taxes I have spent several hours trying to get a very simple question answered. Where do I send my Federal Tax return? In the past there have been cover forms for state and federal. Also you used to be able to print them separately, but not this year. This year there is only a cover form for the state. I tried to look it up online and couldn't get a clear answer. I called 858-215-9069 and left a message with Ashley, not really expecting to hear anything from her considering all the bad reviews associated with that location. My next approach is to see if the Post Office can help me. Supper frustrating to do my taxes this year. There needs to be an update for next year. I shouldn't have had to spend hours to find an answer to a simple question, that I still don't have an answer to, and if it is listed then it is not at all clear for myself or the two others who tried to help me as well.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbotax Works Great I've used Turbotax for years, and this year it took less time than ever to prepare my returns
Date published: 2021-04-13
Rated 5 out of 5 by from turbo tax is quick and easy Very happy to have used Turbo Tax and have the option of virtually reaching out for assistance to a representative or CPA as needed.
Date published: 2021-04-13
Rated 5 out of 5 by from Live Chat very helpful The expert on live chat was very helpful and quick and helped me get over where I was stumped.
Date published: 2021-04-13
Rated 5 out of 5 by from Have used Turbo Tax Premier for years. Like the new SR 1040 and it was much easier to use than in the past.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3431
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Not easy to use any more. I did not have a good experience. I was unable to file my taxes without help, and my taxes are super simple. The UI gets worse and worse every year.
Date published: 2021-04-13
Rated 4 out of 5 by from Reliable Product Thus far, my experience with Turbo Tax has been very positive. I have used it to file under new and unique circumstances, and so far Turbo Tax has really limited the confusion and frustration that can occur during tax season.
Date published: 2021-04-13
Rated 5 out of 5 by from Great product, great experience! It was very easy to follow the instructions and it offered very clear explanations when needed.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbo tax makes it super easy! As a 23 year old I struggle with filing my taxes and turbo tax makes it so easy for me!
Date published: 2021-04-13
Rated 5 out of 5 by from Great!! We received answers to all of our concerns regarding the various forms.
Date published: 2021-04-13
Rated 1 out of 5 by from Where to send the Federal Taxes I have spent several hours trying to get a very simple question answered. Where do I send my Federal Tax return? In the past there have been cover forms for state and federal. Also you used to be able to print them separately, but not this year. This year there is only a cover form for the state. I tried to look it up online and couldn't get a clear answer. I called 858-215-9069 and left a message with Ashley, not really expecting to hear anything from her considering all the bad reviews associated with that location. My next approach is to see if the Post Office can help me. Supper frustrating to do my taxes this year. There needs to be an update for next year. I shouldn't have had to spend hours to find an answer to a simple question, that I still don't have an answer to, and if it is listed then it is not at all clear for myself or the two others who tried to help me as well.
Date published: 2021-04-13
Rated 5 out of 5 by from Turbotax Works Great I've used Turbotax for years, and this year it took less time than ever to prepare my returns
Date published: 2021-04-13
Rated 5 out of 5 by from turbo tax is quick and easy Very happy to have used Turbo Tax and have the option of virtually reaching out for assistance to a representative or CPA as needed.
Date published: 2021-04-13
Rated 5 out of 5 by from Live Chat very helpful The expert on live chat was very helpful and quick and helped me get over where I was stumped.
Date published: 2021-04-13
Rated 5 out of 5 by from Have used Turbo Tax Premier for years. Like the new SR 1040 and it was much easier to use than in the past.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3431