TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Expensive and Shocking I have always been able to use the free or $30 version of TurboTax. This year was different and disappointing. I tried to contact customer service but when they answered (after I waited on hold for an hour), they hung up on me. I called again and had the exact same issue. TurboTax is not the same as it was. Terrible TERRIBLE. I wish their were other options. I should not have to pay over $100 for a simple filling
Date published: 2023-04-11
Rated 4 out of 5 by from Still the most effective way to file I found this year's version to be a little harder to follow than some earlier versions. It still gets the job done but the ease of accessing explanations wasn't as straightforward as it has been in the past.
Date published: 2023-04-11
Rated 5 out of 5 by from Eas to use Have been using turbo tax for years. Very easy to understand and process my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Very helpful and patient good listener help with steps by steps
Date published: 2023-04-11
Rated 5 out of 5 by from Love TurboTax TurboTax always makes doing my taxes easy! The new QR code feature to scan my W-2 made this year a breeze.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax was easy to use. Turbo Tax walked me through everything and was extre
Date published: 2023-04-11
Rated 1 out of 5 by from Worst experience I've ever had I use TurboTax every year. Somehow my tax information from last year wasn't saved. It was just an all-around headache this year.
Date published: 2023-04-11
Rated 5 out of 5 by from Live Helps is Great!!! Ran into some tricky questions on a 1099-Misc. Live assist feature was great! Aaron, he saved the day! Would not have gotten through that section without his guidance! He was patient, kind, and very knowledgable! Please acknowledge and give him praise!
Date published: 2023-04-11
Rated 5 out of 5 by from First time doing taxes was not stressful I just followed the steps and got a good refund. Would recommend.
Date published: 2023-04-11
Rated 5 out of 5 by from Always a breeze Turbotax always walks me through the tax process. It could be _so_ much stressful, but they make it easy(ish) to understand and enter the right values.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3430
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Expensive and Shocking I have always been able to use the free or $30 version of TurboTax. This year was different and disappointing. I tried to contact customer service but when they answered (after I waited on hold for an hour), they hung up on me. I called again and had the exact same issue. TurboTax is not the same as it was. Terrible TERRIBLE. I wish their were other options. I should not have to pay over $100 for a simple filling
Date published: 2023-04-11
Rated 4 out of 5 by from Still the most effective way to file I found this year's version to be a little harder to follow than some earlier versions. It still gets the job done but the ease of accessing explanations wasn't as straightforward as it has been in the past.
Date published: 2023-04-11
Rated 5 out of 5 by from Eas to use Have been using turbo tax for years. Very easy to understand and process my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Awesome Very helpful and patient good listener help with steps by steps
Date published: 2023-04-11
Rated 5 out of 5 by from Love TurboTax TurboTax always makes doing my taxes easy! The new QR code feature to scan my W-2 made this year a breeze.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax was easy to use. Turbo Tax walked me through everything and was extre
Date published: 2023-04-11
Rated 1 out of 5 by from Worst experience I've ever had I use TurboTax every year. Somehow my tax information from last year wasn't saved. It was just an all-around headache this year.
Date published: 2023-04-11
Rated 5 out of 5 by from Live Helps is Great!!! Ran into some tricky questions on a 1099-Misc. Live assist feature was great! Aaron, he saved the day! Would not have gotten through that section without his guidance! He was patient, kind, and very knowledgable! Please acknowledge and give him praise!
Date published: 2023-04-11
Rated 5 out of 5 by from First time doing taxes was not stressful I just followed the steps and got a good refund. Would recommend.
Date published: 2023-04-11
Rated 5 out of 5 by from Always a breeze Turbotax always walks me through the tax process. It could be _so_ much stressful, but they make it easy(ish) to understand and enter the right values.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3430