TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from easy to file easy to upload docs and fill in information required to file
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax has always done well for me. Live Assistance has always been able to answer questions and help me file correctly.
Date published: 2023-02-26
Rated 2 out of 5 by from Ok product, Terrible Support I ran into a few problems, but by far the overarching issue is SUPPORT. I was unable to e-file, the SW just showed error message that said to update SW (which I did) and then to go online for support. At first, I could not find how to actually ask anything on the website so I called...and got into an endless loop in which the only recourse was to pay $29 to speaks to a rep (apparently it thinks I have a free version). After quite a bit of searching on the community site, I found out that others have encountered this problem (search should be better so as not to waste so much time before getting to this point). It turns out you can efile the federal separate from state, and that allowed me to at least get the federal filed successfully. For the state, a date was given in hich it would be available (2/24)- that date came and went and now a new date 3/3 is given. The deadline to file NY business is 3/15 so this is cutting it close- I suspect I will have to mail it in. My main concern is that you don't have a good way of letting us know what the issue resolution is! It took me hours... TT-you've got to do a better job!
Date published: 2023-02-26
Rated 5 out of 5 by from Awesome Great experience great expert team help with everything I needed to file very supportive
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax is great. I have used TurboTax for twelve years. This year I also used the Chat advisor and the phone advisor. Both were great.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax was excellent in helping us prepare out The whole filling took less than an hour everything went great
Date published: 2023-02-26
Rated 5 out of 5 by from Ease of use and friendly staff I have been using TurboTax for a few years now and have been pleased with their service. The ease of use along with friendly staff make this experience seamless.
Date published: 2023-02-26
Rated 5 out of 5 by from GREAT SERVICE We love using turbo tax. The person that assisted us was amazing and really went thru every detail to help us make the proper corrections. We have used H&R block in the past which was a horrible experience we had an accountant who did well but was very expensive and took a long time to get everything completed. The step-by-step guide really helps us to understand which number goes where and why. I would highly recommend Turbotax to anyone!
Date published: 2023-02-26
Rated 5 out of 5 by from always easy had to fix this years return. it was easy, thank you
Date published: 2023-02-26
Rated 5 out of 5 by from it is very easy to use it is easy to use I like it a lot second time i have worked with it...
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 3429
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from easy to file easy to upload docs and fill in information required to file
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax has always done well for me. Live Assistance has always been able to answer questions and help me file correctly.
Date published: 2023-02-26
Rated 2 out of 5 by from Ok product, Terrible Support I ran into a few problems, but by far the overarching issue is SUPPORT. I was unable to e-file, the SW just showed error message that said to update SW (which I did) and then to go online for support. At first, I could not find how to actually ask anything on the website so I called...and got into an endless loop in which the only recourse was to pay $29 to speaks to a rep (apparently it thinks I have a free version). After quite a bit of searching on the community site, I found out that others have encountered this problem (search should be better so as not to waste so much time before getting to this point). It turns out you can efile the federal separate from state, and that allowed me to at least get the federal filed successfully. For the state, a date was given in hich it would be available (2/24)- that date came and went and now a new date 3/3 is given. The deadline to file NY business is 3/15 so this is cutting it close- I suspect I will have to mail it in. My main concern is that you don't have a good way of letting us know what the issue resolution is! It took me hours... TT-you've got to do a better job!
Date published: 2023-02-26
Rated 5 out of 5 by from Awesome Great experience great expert team help with everything I needed to file very supportive
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax is great. I have used TurboTax for twelve years. This year I also used the Chat advisor and the phone advisor. Both were great.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax was excellent in helping us prepare out The whole filling took less than an hour everything went great
Date published: 2023-02-26
Rated 5 out of 5 by from Ease of use and friendly staff I have been using TurboTax for a few years now and have been pleased with their service. The ease of use along with friendly staff make this experience seamless.
Date published: 2023-02-26
Rated 5 out of 5 by from GREAT SERVICE We love using turbo tax. The person that assisted us was amazing and really went thru every detail to help us make the proper corrections. We have used H&R block in the past which was a horrible experience we had an accountant who did well but was very expensive and took a long time to get everything completed. The step-by-step guide really helps us to understand which number goes where and why. I would highly recommend Turbotax to anyone!
Date published: 2023-02-26
Rated 5 out of 5 by from always easy had to fix this years return. it was easy, thank you
Date published: 2023-02-26
Rated 5 out of 5 by from it is very easy to use it is easy to use I like it a lot second time i have worked with it...
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 3429