TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281592 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from easy use Have been using for years. No problems Great value
Date published: 2021-04-14
Rated 5 out of 5 by from Easy Peezy I have been using TurboTax for several years. I have always had a good outcome and confidence with the freedom of doing my own taxes.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax is very good, but... I use in on Mac OS 11.2.3 and it has its hiccups. 1. It crashed once; fortunately I was at the very beginning and there was not much work to do it again. I made it a point to execute Save command frequently. 2. Clicking on the image of the created file would not open the program; you have to start the program and open the file. 3. The interview form is very helpful except when the help would be really needed, like the meanders of K-1 form 1065. Expansion of both the interview and the help file would be wonderful. 4. I had to hunt for the form 1099-Q, the progression of the interview did not bring it up. Fortunately I knew that I had to fill it. It was easy to find. 5. The interview did not offer application of refund (state) to the next year payments. I had to transfer to forms and find the appropriate line myself. Those problems, except perhaps help with K-1, are minor and they pale in comparison to the insight that one gains into one's finances while preparing taxes with TurboTax. For that reason the program is excellent.
Date published: 2021-04-14
Rated 2 out of 5 by from No Refund I wanted a refund of just turbo tax, not filing taxes, just turbo tax so I could restart the process and find my mistake before I finalized the filing. I waited 2 weeks of a 1 week promise and nothing. I would wait more but this is the last week to file taxes. Luckily after constantly combing through I found my mistake. And I just hope they don't refund me now that I have filed and mess everything up. And I didn't even need to spend this much money on turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from They're Great! I have used Turbotax for a number of years and has been great since the beginning. You know what to expect and get the best results while filing your refund. Doing a refund I know can be tedious but they make it easy.
Date published: 2021-04-14
Rated 4 out of 5 by from a little confusing but still good I continue to use this product - some parts are confusing and that may be just me - I do find it effective and would recommend it to all - my friends also use it
Date published: 2021-04-14
Rated 1 out of 5 by from Return rejected No help from turbo tax, no updates to fix their problem
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax helped with all of my questions Jessica helped me with my questions and she was awesome. Thank you
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
Rated 2 out of 5 by from Seriously Disappointed with unresolved problems I purchased (as a download) Turbo Tax Deluxe from Costco. I have purchased hard copy DVDs for many years. The initial download was uneventful on 2/14/2021. The problems that surfaced seemingly could not be resolved. Failure to update. Numerous times. 3 different tech reps and 3 different solutions. However, the basic reason appears to be that (1) anti-virus must be disabled; (2) processor speed should be above 2.8 GHz; (3) use Chrome to connect to the internet; (4) manually download updates; and/or (5) your RAM is insufficient. If any of 1 - 5 is actually a warning, then why not disclose it upfront BEFORE selling the product. I have 8 GB DDR3 L Memory with 1000GB HDD with Windows 10 and Intel Pentium Quad core processor of 2.66 GHz. These time delays and days of sitting in que for customer assistance will cost TurboTax a 20+ year customer. The last rep suggested that I "do them online" - then why should I purchase the program. Please note that your downloaded files and competed forms DO NOT transfer to online program.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3419
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from easy use Have been using for years. No problems Great value
Date published: 2021-04-14
Rated 5 out of 5 by from Easy Peezy I have been using TurboTax for several years. I have always had a good outcome and confidence with the freedom of doing my own taxes.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax is very good, but... I use in on Mac OS 11.2.3 and it has its hiccups. 1. It crashed once; fortunately I was at the very beginning and there was not much work to do it again. I made it a point to execute Save command frequently. 2. Clicking on the image of the created file would not open the program; you have to start the program and open the file. 3. The interview form is very helpful except when the help would be really needed, like the meanders of K-1 form 1065. Expansion of both the interview and the help file would be wonderful. 4. I had to hunt for the form 1099-Q, the progression of the interview did not bring it up. Fortunately I knew that I had to fill it. It was easy to find. 5. The interview did not offer application of refund (state) to the next year payments. I had to transfer to forms and find the appropriate line myself. Those problems, except perhaps help with K-1, are minor and they pale in comparison to the insight that one gains into one's finances while preparing taxes with TurboTax. For that reason the program is excellent.
Date published: 2021-04-14
Rated 2 out of 5 by from No Refund I wanted a refund of just turbo tax, not filing taxes, just turbo tax so I could restart the process and find my mistake before I finalized the filing. I waited 2 weeks of a 1 week promise and nothing. I would wait more but this is the last week to file taxes. Luckily after constantly combing through I found my mistake. And I just hope they don't refund me now that I have filed and mess everything up. And I didn't even need to spend this much money on turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from They're Great! I have used Turbotax for a number of years and has been great since the beginning. You know what to expect and get the best results while filing your refund. Doing a refund I know can be tedious but they make it easy.
Date published: 2021-04-14
Rated 4 out of 5 by from a little confusing but still good I continue to use this product - some parts are confusing and that may be just me - I do find it effective and would recommend it to all - my friends also use it
Date published: 2021-04-14
Rated 1 out of 5 by from Return rejected No help from turbo tax, no updates to fix their problem
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax helped with all of my questions Jessica helped me with my questions and she was awesome. Thank you
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I love the live Tax Experts. They helped me immensely
Date published: 2021-04-14
Rated 2 out of 5 by from Seriously Disappointed with unresolved problems I purchased (as a download) Turbo Tax Deluxe from Costco. I have purchased hard copy DVDs for many years. The initial download was uneventful on 2/14/2021. The problems that surfaced seemingly could not be resolved. Failure to update. Numerous times. 3 different tech reps and 3 different solutions. However, the basic reason appears to be that (1) anti-virus must be disabled; (2) processor speed should be above 2.8 GHz; (3) use Chrome to connect to the internet; (4) manually download updates; and/or (5) your RAM is insufficient. If any of 1 - 5 is actually a warning, then why not disclose it upfront BEFORE selling the product. I have 8 GB DDR3 L Memory with 1000GB HDD with Windows 10 and Intel Pentium Quad core processor of 2.66 GHz. These time delays and days of sitting in que for customer assistance will cost TurboTax a 20+ year customer. The last rep suggested that I "do them online" - then why should I purchase the program. Please note that your downloaded files and competed forms DO NOT transfer to online program.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3419