TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281603 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful I had spoke with 2 different tax experts regarding our taxes, one when I had an issue for federal and the other for state filing, both were extremely helpful and walked me thru what needed to go where. Greatly appreciated the help.
Date published: 2021-04-14
Rated 2 out of 5 by from Often confusing Sometimes online help canot wrap theri heads around questions that are usually quite simple. Never received a message that I was told by the expert I'd be getting. I refused to file until I had a legit ALL CLEAR, and when I contacted help about whsat the message was, I was told that it's probably fine and to go ahead and file. So I didn't like that I had to pay over $300 for "expert" help that was never clearly communicated until I had to push for it. These aren't the kinds of things that II wouldn't want to try to use telepathy to get explanations for. Also, some of the click through explanations are not clear, and never felt like the maximum benefits were reached for a small biz owner; couldn't believe we still owed based on parameters for a family of four. Likely will use a different service next time.
Date published: 2021-04-14
Rated 4 out of 5 by from CD GREAT ONLINE SERVICE WILL TELL OTHERS ABOUT TURBO TAX
Date published: 2021-04-14
Rated 5 out of 5 by from Easy to use Quick and easy to use. Takes you in a logical progression of steps to complete filing your taxes.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax is good I was on chat ;and we corrected the problem very professionally..
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I'll will use Turbo Tax again very easy to follow and lots of help if needed.
Date published: 2021-04-14
Rated 5 out of 5 by from Dependable! I have been using it for for over 15 years. I feel really good and confident after filing my returns
Date published: 2021-04-14
Rated 5 out of 5 by from Thanks Turbo Tax Again lived up to my expectations. Produced my estimated taxes due and the filing forms with minimal difficulty. Tumbled to my retired military status and how to get the appropriate MD state deduction on retired pay,
Date published: 2021-04-14
Rated 5 out of 5 by from Simple Everything was simple to read and understand. My mom was right!
Date published: 2021-04-14
Rated 3 out of 5 by from great product tho they cost me $$ last year and ph great product. did however neglect to check ONE box on my return, which caused a big issue with my state tax return and cost me money. must have been partly my fault, tho im very careful!! also, i needed phone support today for downloading state tax return and it was a nightmare, the bot operator is horrible, barely let me get through to a representative. then when we were cut off, i never could get through again. oh well, otherwise turbotax is really great.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3412
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful I had spoke with 2 different tax experts regarding our taxes, one when I had an issue for federal and the other for state filing, both were extremely helpful and walked me thru what needed to go where. Greatly appreciated the help.
Date published: 2021-04-14
Rated 2 out of 5 by from Often confusing Sometimes online help canot wrap theri heads around questions that are usually quite simple. Never received a message that I was told by the expert I'd be getting. I refused to file until I had a legit ALL CLEAR, and when I contacted help about whsat the message was, I was told that it's probably fine and to go ahead and file. So I didn't like that I had to pay over $300 for "expert" help that was never clearly communicated until I had to push for it. These aren't the kinds of things that II wouldn't want to try to use telepathy to get explanations for. Also, some of the click through explanations are not clear, and never felt like the maximum benefits were reached for a small biz owner; couldn't believe we still owed based on parameters for a family of four. Likely will use a different service next time.
Date published: 2021-04-14
Rated 4 out of 5 by from CD GREAT ONLINE SERVICE WILL TELL OTHERS ABOUT TURBO TAX
Date published: 2021-04-14
Rated 5 out of 5 by from Easy to use Quick and easy to use. Takes you in a logical progression of steps to complete filing your taxes.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo tax is good I was on chat ;and we corrected the problem very professionally..
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome I'll will use Turbo Tax again very easy to follow and lots of help if needed.
Date published: 2021-04-14
Rated 5 out of 5 by from Dependable! I have been using it for for over 15 years. I feel really good and confident after filing my returns
Date published: 2021-04-14
Rated 5 out of 5 by from Thanks Turbo Tax Again lived up to my expectations. Produced my estimated taxes due and the filing forms with minimal difficulty. Tumbled to my retired military status and how to get the appropriate MD state deduction on retired pay,
Date published: 2021-04-14
Rated 5 out of 5 by from Simple Everything was simple to read and understand. My mom was right!
Date published: 2021-04-14
Rated 3 out of 5 by from great product tho they cost me $$ last year and ph great product. did however neglect to check ONE box on my return, which caused a big issue with my state tax return and cost me money. must have been partly my fault, tho im very careful!! also, i needed phone support today for downloading state tax return and it was a nightmare, the bot operator is horrible, barely let me get through to a representative. then when we were cut off, i never could get through again. oh well, otherwise turbotax is really great.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3412