TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easiest way to do your taxes!!! So easy to get your taxes done on your schedule. There are so many answers to questions so they help you understand what you are doing.
Date published: 2021-05-02
Rated 1 out of 5 by from Worst experience ever Finds past year return and completely botches pulling across useful information or making it easy to see and refer back to what the previous year values were. Absolutely dreadful questions that are confusing, unclear and full of double negatives. So called help windows provide almost worthless boilerplate text that doesn't do an adequate job of explaining what you were looking for. This product gets worse and sloppier every year. I am very disappointed and will look for something new next year.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy, simple, low stress, step by step process. You can make this as complicated as you need to depending on your tax situation because they have all the forms and can step you through all the steps. I found this easy and low stress.
Date published: 2021-05-02
Rated 2 out of 5 by from TURBO TAX IS NOT AS HELPFUL AS IN THE PAST. I have used TurboTax for many years and this year was the worst because I couldn't find a way to connect with a live person to answers some key questions I had and continue to have. When I finished on-line and had no corrections to make, I paid for the review and future help if needed and submitted my return for federal and State of Colorado . Within two hours both returns were rejected by the IRS and Colorado respectively. I was notified by text message. I am waiting to receive an email with help. Please have someone contact me by phone too. I am not happy.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use Very easy to use and understand...................
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax made it easy Easy guide to get taxes done. Have used TurboTax for many years and will continue to do so.
Date published: 2021-05-02
Rated 3 out of 5 by from Reduced functionality There were several features that were missing from last year. I can't remember them all, but one of them was the ability to round up/down the estimated tax payment amounts.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax Payment Screen is confusing The Turbo Tax Program works fine. When you finish they ask you how you are going to pay for it. They make it seem like you need to pay for the program that you have already purchased. Actually all they are doing is charging you to file your State Return BUT it does not say that. Just some confusing statement about how are you paying. Frustrating!
Date published: 2021-05-02
Rated 1 out of 5 by from bad experience bad experience, repeated actions, high cost and etc
Date published: 2021-05-02
Rated 1 out of 5 by from Always needing to pay extra for basic service TurboTax advertises "free e-file" yet I am forced to pay $25 to e-file my state return.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 3410
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easiest way to do your taxes!!! So easy to get your taxes done on your schedule. There are so many answers to questions so they help you understand what you are doing.
Date published: 2021-05-02
Rated 1 out of 5 by from Worst experience ever Finds past year return and completely botches pulling across useful information or making it easy to see and refer back to what the previous year values were. Absolutely dreadful questions that are confusing, unclear and full of double negatives. So called help windows provide almost worthless boilerplate text that doesn't do an adequate job of explaining what you were looking for. This product gets worse and sloppier every year. I am very disappointed and will look for something new next year.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy, simple, low stress, step by step process. You can make this as complicated as you need to depending on your tax situation because they have all the forms and can step you through all the steps. I found this easy and low stress.
Date published: 2021-05-02
Rated 2 out of 5 by from TURBO TAX IS NOT AS HELPFUL AS IN THE PAST. I have used TurboTax for many years and this year was the worst because I couldn't find a way to connect with a live person to answers some key questions I had and continue to have. When I finished on-line and had no corrections to make, I paid for the review and future help if needed and submitted my return for federal and State of Colorado . Within two hours both returns were rejected by the IRS and Colorado respectively. I was notified by text message. I am waiting to receive an email with help. Please have someone contact me by phone too. I am not happy.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to use Very easy to use and understand...................
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax made it easy Easy guide to get taxes done. Have used TurboTax for many years and will continue to do so.
Date published: 2021-05-02
Rated 3 out of 5 by from Reduced functionality There were several features that were missing from last year. I can't remember them all, but one of them was the ability to round up/down the estimated tax payment amounts.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax Payment Screen is confusing The Turbo Tax Program works fine. When you finish they ask you how you are going to pay for it. They make it seem like you need to pay for the program that you have already purchased. Actually all they are doing is charging you to file your State Return BUT it does not say that. Just some confusing statement about how are you paying. Frustrating!
Date published: 2021-05-02
Rated 1 out of 5 by from bad experience bad experience, repeated actions, high cost and etc
Date published: 2021-05-02
Rated 1 out of 5 by from Always needing to pay extra for basic service TurboTax advertises "free e-file" yet I am forced to pay $25 to e-file my state return.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 3410